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Sport Mazda - Service Center

Orlando, FL

4.7
2,676 Reviews

2,676 Reviews of Sport Mazda - Service Center

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May 10, 2018

Easy and fast service appt Stephen and James were both very nice and friendly made me feel welcome. It was my first service appt since getting my Mazda. Appt was done faster tha More

by Pmama123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Resmondo
May 10, 2018 -

Sport Mazda responded

Happy that you enjoyed your first service visit to the Sport Mazda Service Center. I am proud of my Service Team and the great new facilities that we have for our service customers. Hope you have time to meet and get to know your Service Advisors. They are a great bunch of people who make sure that you and your car receive the best care possible. Thank you for being a member of the Mazda Family and we hope you become a loyal customer of our Service Center. Jay Mealey, Owner

May 06, 2018

Always a pleasure It is always a pleasure to know that my vehicle will be taken care of when I take it to Nick. He made sure the recall item was done properly and reach More

by Msites
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
May 07, 2018 -

Sport Mazda responded

Thank you for your review and a great reminder to others. While the Mazda is a very, very reliable vehicle, the recommendations for service intervals is well reasoned by professionals. Nick Radoslavov and our other Service Advisors are there to make sure you get the services your car needs, when you need them. They also inspect the entire car during each visit so they can better alert you to present or future needs. I am proud of my service team and happy to hear about the job they did for you during your recent visit. Thank you for being our customer. Jay Mealey, Owner

May 04, 2018

Maintenance plus recall fix appointment was kept as scheduled. Stephen Mendez explained what was happening with work as it was progressing. Costs were itemized before work w More

by moose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Sport Mazda responded

I really appreciate your review. I know that sometimes the service may seem routine to you and a review of the visit not useful. It is just the opposite. As the owner, I use reviews like the one you wrote to tell me whether our service is maintaining the same high levels of service. I also can see how customers feel about service personnel and whether I need to provide a morale boost. When the staff receives a review like yours, they really feel appreciated for all the things they do regularly, and know that customers care. You end up seeing a Service Advisor who continues to do his best to make every customer service, a great one. And, I see a happy Service Team with happy customers. Thank you. I am proud to have you as a Sport Mazda service customer. Jay Mealey, Owner

May 04, 2018

Service Nick provided excellent customer service. Overall work flow fast. Answers questions and tending to customers needs. My service at Sports Mazda was More

by MarieAndMark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
May 07, 2018 -

Sport Mazda responded

Marie and Mark, I appreciated the nice review of your recent visit to my dealership for service. Nick Radoslavov, your Service Advisor, will be very happy to know that you enjoyed his service. I want to thank you very much for letting others know about your experience at Sport Mazda and for saying that your service was exceptional and professional. I want to thank you for being our customer. I appreciate your business. Jay Mealey, Owner

May 04, 2018

Above and Beyond! Ellie was awesome! She was able to address all of my concerns with my vehicle and notified me of a recall that I was unaware of! Ellie goes above and More

by Elle1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
May 07, 2018 -

Sport Mazda responded

Thank you very much for your kind review. Ellie Diaz will be happy to know that you were very pleased with the service she provided on your recent visit. She is an excellent Service Advisor and keeping you aware of the present and future service needs for your car are certainly something she is very careful about. Great service is necessary to insure that you are always driving a safe vehicle and we are proud that you chose Sport Mazda for your service. Your business is very much appreciated. Jay Mealey, Owner

May 04, 2018

Great manners, integrity, friendliness, As always, it's a pleasure to be serviced at the dealership. Everyone is friendly from greeting, update on vehicle, payment, and exit. Great facilit More

by joycee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz, James Resmondo
May 07, 2018 -

Sport Mazda responded

Joycee, Thank you for your review and for being our loyal service customer. You and your kind words are greatly appreciated. Please let me know if you every feel we are not meeting your expectations. I am grateful that James and Ellie made your service visit a pleasure. I am very grateful that you are one of our great customers. Thank you, Jay Mealey, Owner

May 04, 2018

5 Star Service I had a great experience at your service department. (Something I thought I’d never say about any service department) Ellie, my advisor, was awesome. More

by TMacinFla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
May 07, 2018 -

Sport Mazda responded

Thank you for your kind comments on my service department. I am proud of the work they do each and every day to make sure Sport Mazda customers are happy with the service they are provided. The waiting area for service customers was custom designed to provide a comfortable and enjoyable area with extra services, entertainment and refreshments. Ellie and the other Service Advisors are as nice and caring a group of service professionals as you will find anywhere. Thank you for being our great customer and for letting others know about your service visit. Jay Mealey, Owner

May 03, 2018

Great Customer Service James was very courteous and professional. He made sure that all my questions were answered. He allowed another advisor from a different dealership to More

by RaymondMunoz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Resmondo
May 10, 2018 -

Sport Mazda responded

Raymond, Thank you for the kind review. I appreciate the compliments for James Resmondo and the rest of the Service Team. I have never had a more caring group of guys and gals who genuinely enjoy caring for our customers. I know they will always make themselves available to answer questions for or on behalf of our customers. Glad that we could help you. Thank you again for being our customer.. Jay Mealey, Owner

May 02, 2018

Great Experience Mazda was great. Work flow was fast and easy even though they were backed up. Thank you very much for you help in servicing my car. More

by Mazda6 420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Resmondo
May 10, 2018 -

Sport Mazda responded

It was our pleasure to have you as our customer and I thank you for the kind review on behalf of our entire staff. Our new facilities with state of the art systems and a great team of certified technicians, are able to provide the same high quality service much faster than out old location. It is great to have you as our customer. We will work hard to make sure every visit is a great experience. Jay Mealey, Owner

May 02, 2018

Outstanding Customer Service! James was very polite and made sure my questions were answered. My service at Sport Mazda was exceptional and didn't take long at all for my maintenan More

by Michael Marcho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Resmondo
May 10, 2018 -

Sport Mazda responded

Michael, Thank you very much for choosing Sport Mazda for your car maintenance. I do appreciate your kind words for James Resmondo, Service Advisor. Glad that you felt you received exceptional service. Happy to have you as our customer and thanks for your review. Jay Mealey, Owner

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