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Sport Mazda - Service Center

Orlando, FL

4.7
2,677 Reviews

2,677 Reviews of Sport Mazda - Service Center

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November 22, 2018

Excellent customer service I went in for my first service and everyone was so friendly. Stephen was very helpful and my car was serviced quickly. I also saw my original sale More

by Hugh123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Falcon
Dec 06, 2018 -

Sport Mazda responded

I am so glad that you continued to receive the Family-treatment when you visited Sport Mazda for your service. I am happy to hear that Stephen Mendez made your first visit to the Sport Mazda Service Center an enjoyable one. He is a great Service Advisor and will always help you look out for your car throughout your ownership experience. As a matter of fact, HELPFUL is his middle name. I am so glad that you finally got the tank of gas you were promised. Great salespersons, like Alex Falcon, are always ready to make sure their customers receive with they deserve. He will always be there to assist you when you need him. Both of these guys make me proud of my customer-friendly staff and their dedication to my customers. It really is what makes Sport Mazda different and has made us the Dealerrater National Mazda Dealer of the Year for the last 3 years, and the Florida Mazda Dealer of the Year for the 4 years before that. Always trying to be better for our great customers, like yourself. Thank you for being our customer and writing this review. We all wish you a very Happy Holiday Season, Jay Mealey, Owner.

November 22, 2018

A+ service Great experience and very friendly staff. Work was completed in an acceptable amount of time. Will be back I. The future for all of my service needs More

by sdodd35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angelo Nieves
Dec 06, 2018 -

Sport Mazda responded

A+ Service is what we strive for and I thank you for the great compliments in your review. I am especially happy to tell you how much we appreciate the trust you place in us to provide all your future service needs. I am sure that Stephen Mendez and Angelo Nieves will be especially happy that you had a great experience with us. i am proud to welcome you as a loyal customer of Sport Mazda. On behalf of the entire Sport Mazda family, I want to wish you and yours a very Happy Holiday Season. Jay Mealey, Owner

November 21, 2018

Great service Nick is a great service advisor, he has great attitude and he is personable, the facility is new and clean. the waiting area is good and overall exper More

by Samir787878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Dec 06, 2018 -

Sport Mazda responded

Samir, Thank you for your review and the kind comments for Nick Radoslavov, your Service Advisor. It was very nice of you to let others know about your experience at my Sport Mazda Service Center. Thank you for being our great customer and we look forward to you visiting whenever you need service. So glad you are a member of the Sport Mazda Family. On behalf of the entire staff, we wish you a very Happy Holiday Season. JAY MEALEY, OWNER

November 21, 2018

My car service 11/20/18 I take my car to xx for noise in the belt ac but according with technician they not found it anything wrong but they xx everything under the More

by 1Jari930!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Nieves
Dec 21, 2018 -

Sport Mazda responded

Thank you for your review. I am glad that Angelo Nieves was able to provide you the assistance you needed. I am proud to have you as our valued customer. JAY MEALEY, OWNER

November 21, 2018

Fabulous! I was only able to stay for 2 hrs. tops and was having an oil change, tires rotated and 10k check up. In addition, the braking sensor acted up a few t More

by Disneygal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov, Angelo Nieves
Dec 06, 2018 -

Sport Mazda responded

Disneygal, It sounds like a lot to be accomplished in a 2 hour window, but it is not too much for my great service team at the Sport Mazda Service Center. I don't know if you are a fan of Disney or actually work there, but you can sure see the kind of service we are trying to provide each and every customer. I don't know if you are aware, but this great bunch of friendly people that I call my staff have built a reputation that has made Sport Mazda the Dealerrater Mazda National Dealer of the Year for the last three years and an additional 4 as the Dealerrater Mazda Florida Dealer of the Year. And, all of that is directly attributable to great customers like yourself who have appreciated their visits and let others know about it. Thank you so much for your nice review. We are so happy to have you in the Sport Mazda family and we all want to wish you a Happy Holiday Season. JAY MEALEY, OWNER

November 19, 2018

Upfront communication needs to be better I dropped off my car at 1130a on 11/10 and awaited the diagnosis that was expected to be between 1-3hrs. I didn't hear back for the rest of the day an More

by Dobber91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz, Angelo Nieves
Dec 16, 2018 -

Sport Mazda responded

I am sure you have read my responses where I brag about the great communications that my service team provides our customers. It is humbling to read a review where that is not the case. I want to personally apologize to you for the failure of the Service Advisor team to make sure you were properly informed of the status of your car. 1-3 hours unfortunately turned into three days before you were contacted. I have contacted the Service Manager and advised him of this situation and suggested that we put some procedures in place to monitor communications and insure that it never happens again. I am grateful that Angelo made contact with you and took charge to insure that your car was well cared for and that you were kept informed until such time as you were able to retrieve your car. I am happy to know that you could overlook our previous actions and still write a very nice review. Thank you so much for being such a kind customer. We really do value your business. On behalf of the entire Sport Mazda staff, we all wish you and yours a very Happy Holiday Season. JAY MEALEY, OWNER

November 19, 2018

Excellent service! Was kept up to date about service of my car at all times. Everything works great and the team was amazing helping me get in and out. More

by MyMazda2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath, Angelo Nieves
Nov 20, 2018 -

Sport Mazda responded

During this Thanksgiving season, I am very thankful for our many loyal customers, including yourself. We have tried to treat everyone with the respect the service they deserve. You have returned to us a wonderful reputation that has made Sport Mazda successful. On behalf of myself and the rest of the Sport Mazda family, thank you very much and have a happy Thanksgiving Holiday. Jay Mealey, Owner

November 18, 2018

Great Experience. Great advisor. Even though I’m based in Tampa, I’ve been lucky to find and try Sport Mazda during my occasional visits to Orlando. Even though I didn’t plan my last More

by RicG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
Nov 20, 2018 -

Sport Mazda responded

Ric, I am always happy to read about customers happy they visited Sport Mazda. While it was under unfortunate circumstances, I am glad that we were here and able to provide you the assistance you needed. Now that you have visited us more than once, we will consider you a member of our extended family and make sure you know you are always welcome whenever you are in town. I am going to be grateful for customer like yourself and great staff like Natalie Doenath (your Service Advisor) on this Thanksgiving. I wish you and yours a Happy Thanksgiving Holiday on behalf of your Sport Mazda family. Jay Mealey, Owner

November 17, 2018

Very nice Polite people, nice location, beautiful cars, very good coffee, relax chair. I like the Mazda dealer on everything. My expectation for the next serv More

by Calzate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
Nov 17, 2018 -

Sport Mazda responded

Thank you for taking your valuable time to write this review. I always thought a very good cup of coffee was a message I could send to let my customers know how much I cared. Of course, all the other things you mentioned were added to make it every more enjoyable for you and our many other loyal customers. I promise you that your expectations of the same quality of service experience each time you visit Sport Mazda is our goal. Thank you so much for being our loyal customer. Jay Mealey, Owner

November 17, 2018

2006 Mazda6 repair Nick did a great job of keeping me updated, during the repair of my car. He also kept me informed of the cost, so no surprises when I got the bill. More

by gtracycook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
Dec 16, 2018 -

Sport Mazda responded

Thank you so much for your kind review. Nick Radoslavov is an excellent Service Advisor and your comments reflect the fine service he provided for you. Whether it is a brand new Mazda or a 2006 Mazda6, it doesn't matter. Every Mazda customer should expect the very best in service and very much deserves it. Thank you for being our very valuable customer and a member of the Sport Mazda family. May you and yours celebrate a very Happy Holiday Season. JAY MEALEY, OWNER

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