Sport Mazda - Service Center

Sport Mazda responded

Thank you so much for your review. We truly believe Sport Mazda is a family dealership. From the staff to the customers, everything is about the experience and the treatment that you deserve, and should expect at every dealership. Your kind words and affirmation of our success in creating that family environment are music to my ears. Of course, it is the great staff, like Nick Radoslavov, a First-Class Service Advisor, that insures every service customers will receive our best when they visit the Sport Mazda Service Center. Thank you again for being our loyal and valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Grod, First, let me thank you for your great review. Then, I must tell you that i believe the 2018 Mazda CX-9 Signature is one of the very best SUVs I have ever driven and outclasses in both ride and quality of construction most Premium SUVs on the market. I am so glad to hear you love it. The majority of your review talks about Ellie Diaz, Service Advisor at our Sport Mazda Service Center, and how important she is to your returning to Sport Mazda for your cars and for your service. I will tell you that I totally agree. For a Family-centered dealership, great staff and caring staff are what will make a difference for our customers. I call Ellie my Smiling Service Advisor because she always has such a caring personality that makes her customers feel that the service she provides is from the heart. I am grateful to you for your comments and so proud to have her at Sport Mazda. I understand so well why you say "she is one of the reasons I keep coming back." I want to tell you how much I appreciate you being our Loyal Customer. Buying 3 cars in the last two years and servicing them all at our Sport Mazda Service Center, certainly qualifies your as a loyal and very valued member of our Sport Mazda family. I will be sure to notify you when we receive a Mazda CX-5 Turbo. From your lips to Mazda's ears. Thank you so much for your wonderful and much appreciated review. JAY MEALEY, OWNER

Sport Mazda responded

Nala, Not every service customer considers the purchase of a new car when they are at the dealership. We are all proud of our Mazda products and our sale staff, like Izzy Camareno, will always be happy to answer any our your questions, whether you buy or not. No need to feel sad about not reaching an agreement. It was our great pleasure to provide you the customer service you deserve. Ellie Diaz, who I believe is one of the nicest and most caring people I have ever met will always do everything she can to make sure your service visits provide the best care possible for both you and your car. I tell you that it is very hard to work with Ellie and not walk away with a smile. I am glad that both you and your children felt that way. Sport Mazda is a family dealership and that means always making you feel like family and always treating you with the concern you would show for your favorite family member. Thank you for your nice review and for being a very, very valuable customer. JAY MEALEY, OWNER

Sport Mazda responded

Eric, Your review and kind comments for Nick Radoslavov will always be great appreciated. I have always believed that these review service multiple purposes and they are all good. It certainly lets me know how individual staff is performing and whether our customers appreciate the processes we have put in place. It definitely lets me know where we need to get better and where changes need to be made. It lets you know that you have the owners ear and that your comments are heard. And, most of all it gives me an opportunity to personally thank what I believe is the nicest group of customers, our loyal SPORT MAZDA FAMILY OF OWNERS, like yourself. I certainly understand from your review that Nick is providing consistent great service for his customers and that it has made you feel that the service is worth the extra time and miles you travel. We are so happy to serve you and we will be available anytime you are ready to buy or lease another car. Thank you so much. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for a very concise and accurate review. In a short three lines you covered the essential elements that many customers want to be assured of when they choose a service center. I appreciate you taking your valuable time to write this review and am so please that you are our customer. On behalf of your Service Advisor, Angelo Nieves, the staff of the Sport Mazda Service Center, and myself, we are very grateful to have you as our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Herb, I know that sometimes it may seem a little less than exciting to be writing a review about an oil change. We like to think that the review is more just part of a mutual appreciation between customer and the people that make their day just a little bit nicer when they show they care to provide them the service they deserve. I promise you that it is always nice when Ellie Diaz and Nick Radoslavov receive a review like yours. It will always be appreciated and I know it will never hurt to know that you have made real FRIENDS AT THE DEALERSHIP. Thank you valued customer. JAY MEALEY, OWNER We all hope that you had a wonderful Christmas and Holiday Season and look forward to seeing you throughout 2019.

Sport Mazda responded

Reviews are so greatly appreciated, and especially if you are a satisfied enough customer to commit to becoming our loyal service customer. It certainly is our goal to have so many loyal customers, but we are committed to providing the best service possible for every customer and on every visit. We are always proud when our service has been appreciated. On behalf of the entire service team, and especially Natalie and Ellie, two wonderful Service Advisors, we thank you for your review and are proud to have you as a valued and loyal Sport Mazda Service Center customer. Best wishes! JAY MEALEY, OWNER

Hebrew121 responded

Sport Mazda dealership is wonderful thank you to everyone helping me get my 2020 Toyota Tacoma

Sport Mazda responded

Melody, The entire staff at the Sport Mazda Service Center want to thank you for your kind comments wishing them more time off at Xmas. We do work half days the day before the holiday and certainly are off on Christmas. With different schedules we also try to make it easier to get time off during the holiday season. We all hope that you and yours had a very, very nice Christmas and the rest of the holiday season. The hard workers at the Sport Mazda Service Center, like Natialie and Nick, that you had the opportunity to work with during your last visit, are always concerned about our customers cars, especially during family holiday seasons. They are both happy to know that that you were very satisfied with the service they provided. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

Barbara and Lauren, Thank you wonderful service customers for your nice review. I am glad for Angelo Nieves that you were so appreciative of the service he provided during your visit. Sport Mazda Service Center is very important to me. I have never thought that service was any less important to my business than the selling cars side. When a car is sold at Sport Mazda, we enter an unwritten agreement to provide assistance throughout your ownership experience and that includes providing the best Sport Mazda Service Center possible. A promise from Sport Mazda s our word that we will make sure you receive our very best, every day. I was so happy to hear about the installation of the Apple CarPlay in your Mazda. Mazda is always looking to add features to its products that make the enjoyment or your Mazda so much better. If we did it on time, even better. I want you to know that I deeply appreciate your kind review and wish you both a very enjoyable ownership experience. The kind you deserve. JAY MEALEY, OWNER Hope that your Christmas Season was special for you and yours.

Sport Mazda responded

SueN, Thank you so much for your kind comments on the service Angelo Nieves, Service Advisor, provided during your recent visit to the Sport Mazda Service Center. I read your account and ticked off each of the things he should do for his customer, and am happy to hear that he did. It really is the service that your and every customer who visits Sport Mazda deserve. Thank you for being our customer. We value your business and we will always be happy to hear from you. JAY MEALEY, OWNER