Sport Mazda - Service Center

Sport Mazda responded

We are so glad to read your comments on your experience with the great staff at Sport Mazda Service Center. Most customers live the experience through their Service Advisors. Natalie Doenath and Nick Radoslavov are the people you work with most and have the most interaction with. The super job that they do sometimes leaves our fantastic Service Technicians as unknown service providers. We thought that the personal videos from the technician working on your car would let our customers know and value the hard working technicians that maintain their cars. I am so glad that you could hear first-hand from Leo Santiago-Marrero, a certified Mazda technician, on the service he would be providing for your car. I am so glad that it made a difference and I appreciate very much your letting others know about this new service we have added. I am grateful for my great staff and want you to know about the many special people that are here to make your visit to Sport Mazda enjoyable and successful. We value you and your business very much and are so proud to have you as our customer. JAY MEALEY, OWNER

Sport Mazda responded

Corona, I am so glad that you enjoyed the new technician video text that we have recently instituted for our customers. You can never have enough information about your car, and hearing it direct from the technician working on your car is even better. I am so happy to hear how you feel about my dealership and the service that our great service team, like Nick Radoslavov, provides for you. I am grateful that you love Sport Mazda and that you are our loyal customer. We look forward to making sure you are well cared for whenever you visit us and when you are ready for that upgrade, we will be here to assist. THANK YOU, JAY MEALEY, OWNER

Sport Mazda responded

Thank you for mentioning the new Video Text that our Service Technicians will send to our customers with a thorough description of the results of their initial examination of your car. It provides a great status report that both you and your Service Advisor can used to determine what is Best for You. As you can see, working with the right information, you and Nick planned what should be done now and what can wait for the next visit. You deserve and honest assessment and one that keeps you and your passengers in a safe and well maintained Mazda CX-5. Thank you for your kind comments and for letting others know about your recent visit to the Sport Mazda Service Center. You are our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I am certainly grateful for the sterling job Natalie did to make you feel so comfortable with our Sport Mazda Service Center. Her continuing support throughout your service visit was our intention to make sure each and every customer leave happy and satisfied with the quality of service they received. We owe that kind of service to each and every customer, and I always expect our staff to provide you what you should expect, and deserve. Thank you for your kind review and for being our valued customer. I appreciate very much your letting others know of your experience at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Petty, It is very kind of you to let others know just how much you appreciated Stephen Mendez and the service he always provides. He is a wonderful Service Advisor and works hard to make sure you and your Mazda CX-5 receive the best possible care each time you visit the Sport Mazda Service Center. I know that he will appreciate your recommending him for others who may be looking for a better place to service their car. Thank you again for being our valued and loyal customer. JAY MEALEY, OWNER

Sport Mazda responded

It is very kind of you to let others know about your experiences at the Sport Mazda Service Center. I am grateful that Stephen Mendez makes sure that you and your car are both treated well and that you are kept informed of every step in the service process. Smiling seems to be in abundant supply at the Service Center. I am glad to hear that Natalie always provides a friendly greeting. I hope that you always leave our dealership smiling with satisfaction for the service provided. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Anaya, I appreciate your kind comments for Nick Radoslavov. He is a great young man and I think deserving of your trust. I am grateful that he has continued to provide you the service that you expect, each and every time you visit. I certainly can understand that if you feel comfortable with your Service Advisor, and work with them on a continuing basis, you grow to feel like that person know just exactly what you expect and need every time you come in for service. It is a working relationship that can mean a great deal when making the important decisions on maintaining your vehicle. I feel certain after reading your review that Nick will always do his best to provide you that service that you have come to depend on. I am so proud to have you as our loyal service customer and one that we value very much. Thank You! JAY MEALEY, OWNER

Sport Mazda responded

MAZDAMANCHEF4REELZ, Nick and I appreciate your kindness in writing this review of your recent experience at the Sport Mazda Service Center. I can understand the kind comments for Nick. He is a wonderful young man and a very professional Service Advisor. Besides all that he is a kind, courteous and caring person who likes nothing better than to take make sure you and your car are well cared for at Sport Mazda. I am always concerned with being competitive in prices and especially in what we charge for services. I have recently brought a brand new Service Manager on board and one of his first tasks has been to look at these very issues. I promise you that I am making every effort to insure we remain very competitive, while making sure that facilities, equipment, staff and amenities remain the best available. Thank you for being our customer and I hope to see you here every time your car needs service. Service you can count on. JAY MEALEY, OWNER

Sport Mazda responded

Aleisa, Let me first apologize to your for any inconvenience you have been caused. Fixed right the first time, is not a promise that I take lightly. I assure you that I am directing the Service Manager to contact you right away and personally insure that your issue is taking care of without any additional inconvenience for you. Thank you for your patience. I certainly can appreciate how you feel. It is not something we ever want our valued customers to experience. Thank you for letting me know. If you need to provide additional information to me, please contact me through Jaymealey@gmail.com. JAY MEALEY, OWNER

Sport Mazda responded

It never gets old hearing from customers that enjoyed their service experience at my Sport Mazda Service Center. Service Advisors like Angelo Nieves are caring and professional and provide honest answers to customer's questions while insuring that their maintenance needs are well met. I thank you for your kind comments and for recommending Sport Mazda to so many others. You are one of our valued customers to have made us so successful. We like to believe it is because we try to make your visit enjoyable and successful each and every time. Look forward to seeing you in the future. JAY MEALEY, OWNER