Sport Mazda - Service Center

Sport Mazda responded

Milguel, Let me thank you so much for your kind comments about Ellie Diaz and the great service she consistently provides for you at the Sport Mazda Service Center. She is a wonderful Service Advisor and an equally wonderful person. Ellie is kind and caring and always has a welcome smile on her face. One she gives freely to every customer. Thank you for recommending her to others and I know that she will greatly appreciate everything your wrote. We are proud to have you as our customer. JAY MEALEY, OWNER

Sport Mazda responded

Dara, On behalf of the wonderful Service Advisors you listed, your loyalty to the Sport Mazda Service Center is greatly appreciated. It will always be our pleasure to provide you the service you expect and deserve. Thank you for your kind comments. Proud to have you as one of our valued and loyal customers. JAY MEALEY, OWNER

Sport Mazda responded

I can see by your review that you are concerned with the pricing. I read all every review to make sure that I am aware of customers wants and needs and adjust where I can to make sure we are providing our best. I promise you that I will make sure that we take another look at pricing to insure we are still very competitive in this market. Thank you for letting me know. I also appreciate you providing great marks for Ellie Diaz, your Service Advisor, and the other categories of customer service, quality and friendliness. We are proud to have you as our customer and will always strive to provide you the best service possible. None of us like to hear of an unsatisfied customer, and we promise you that it is not something that will be acceptable. We look forward to more opportunities to provide you the service you should expect at Sport Mazda, and DESERVE. Thank You, JAY MEALEY, OWNER

Sport Mazda responded

I am so happy that you had a great visit to our Sport Mazda Service Center. It is kind of you to let others know about your experienced here and I know that the service team, especially Natalie Deonath, your Service Advisor, will appreciate your kind words. Making sure that you are well aware of any maintenance issues that could impact on your safety and enjoyment is our responsibility to you, our valued customer. It was certainly our pleasure to serve you and provide you our best, whenever you visit. I do appreciate your comment on the fresh fruit. I am always happy to hear when customers are enjoying any of the amenities we provide for their comfort and enjoyment in the customer lounge. Thank you for your review and for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

It is always great to hear that you appreciated our service staff and the service they consistently provide our wonderful customers, like yourself. Certainly, Ellie Diaz and Nick Radoslavov, two of our top Service Advisors, are there to make sure you receive all the information you need to make the best maintenance decisions for you and your car. They also are there to make sure that your needs and wants are communicated to our technicians and that you are kept informed throughout the service visit. Thank you for being a loyal service customer and I want to be sure you know that reviews like yours mean a world of difference to the entire service staff. It is so kind of you to let others know how you feel about the service they provide. Thank you so much, JAY MEALEY, OWNER

Sport Mazda responded

I am so glad to hear that Natalie Deonath made a great impression on you during your visit to Sport Mazda. Our Service Center is loaded with talent and certainly Natalie is a customer favorite for the caring way she assists each customer. It is easy for me to understand how you would enjoy working with here. I also have a feeling that Natalie is very happy to have you as her valued customer. I know I am. Thank you for the review and for being our customer. JAY MEALEY, OWNER

Sport Mazda responded

As our loyal customer, we all appreciate the kind words you wrote in your review. It is especially nice to know that the service Angelo Nieves provided insured that you left satisfied. It is always a great pleasure to hear from one of our loyal customers. Thank you so much for letting others know about your experience at the Sport Mazda Service Center. JAY MEALEY, OWNER

Sport Mazda responded

Thank you. I am always happy to hear from another auto professional who appreciates what we are doing for our customers here at Sport Mazda. It is even better that you are one of our valued customers. I am certainly happy that you let others know about the services provided, and especially about the recently added text video from the technician working on your car to your smartphone. It really is just something that we felt we should offer to provide our customers the best advice we could on maintaining their cars. That and the Service TV in the customer lounge is meant also to provide total transparency to you throughout your service visit. It is your car and we certainly want you to receive the information you need and the service you deserve. Thank you again for your wonderful review. We appreciate your business. JAY MEALEY, OWNER

Sport Mazda responded

It was very much our pleasure to have you as a customer of the Sport Mazda Service Center. Your kind review is greatly appreciated. I am happy to hear that Angelo made sure your were comfortable and enjoyed your visit. Making sure you are kept up to date on the status of your car is an important part of his job. Working with your technician, he was then able to provide you a checklist of areas of interest and help you plan for future service visit. We care about you and your car, and making sure both are safe. Thank you for your being our valued customer. JAY MEALEY, OWNER