Sport Mazda - Service Center

Sport Mazda responded

Li, Thank you for the nice review about your recent visit to the Sport Mazda Service Center. I am certainly glad that Stephen Mendez, your Service Advisor, made sure you had an exceptional experience. I appreciate very much you mentioning the video link text that we provide to customers so that you can here directly from the Certified Technician performing your maintenance and see them as the go over the inspection of your car. I know it is a popular new feature that has been well received by our valued customers. Thank you. JAY MEALEY, OWNER

Sport Mazda responded

Daniel, Thank you for the nice comments about Natalie Deonath, your Service Advisor here at Sport Mazda. I think that her reputation continues to grow for the reasons you provided in your review. Maybe the smile is not the most important thing, but it certainly does make a difference at the end of a service visit. Thank you so much for the review and for being our loyal service customer. JAY MEALEY, OWNER

Sport Mazda responded

Patti, There is a special responsibility we feel for all of our customers who experience a recall, through no fault of their own. You placed your trust in Sport Mazda and the Mazda Corporation when you made the decision to purchase a new car from us. It is the least we can do to make the recall repairs as convenient as possible for you. I am grateful to Stephen Mendez, your Service Advisor, for making sure you and your car were well taken care of and that the every effort was made to have done quickly. Thank you so much for being our valued customer and thank you so much for your kind review. JAY MEALEY, OWNER

Sport Mazda responded

GJS, Thank you taking your valuable time to let others know about your recent visit to the Sport Mazda Service Center. I know that Nick will appreciate your kind words about the customer service provided. Nothing could make me happier than to read that you wer very satisfied with your visit. As always, it is our Goal. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Arleen, I appreciate hearing from loyal customers who are so happy to share their recent experiences at our Sport Mazda Service Center with others. Your review was very much appreciated. I know that their are others who will read your words and feel just how nice it would be to have a Service Advisor who cared like Nick. Because I know Nick very well, I can understand how kind and helpful he is with all his customers and how important that it is to you. Thank you for being our valuable customer and I am grateful to Nick and our technicians for making sure you received all the information you needed to make maintenance decisions for your car, decisions that the most financial sense for you. It will always be our pleasure to have you as a member of the Sport Mazda Family. JAY MEALEY, OWNER

Sport Mazda responded

So glad to hear that Stephen Mendez and his great team at the Sport Mazda Service Center were able to make sure your problem was found and fixed. I am so happy that he could assist you in locating the warranty and that it could benefit with this service. Thank you for being our customer and we look forward to your next visit. JAY MEALEY, OWNER

Sport Mazda responded

I am very happy to read that you enjoyed all of the amenities in our customer lounge, while visiting the Sport Mazda Service Center. The entire lounge and service area was designed to make our customers as comfortable as possible while waiting the return of their well maintained car, truck or SUV. I think you deserve the best we can provide. So glad it was there to enjoy. Thank you for letting others know about your recent experience at our Service Center and for the nice comments about Stephen Mendez and the service he provided. Our Service Advisors and Technicians, working together, are always happy to hear from customers who have enjoyed their visits. Thank you again. JAY MEALEY, OWNER

Sport Mazda responded

It sounds like you had a very successful visit to my Sport Mazda Service Center. I am grateful that Stephen Mendez, your Service Advisor, was able to insure that all of your needs were met and that you were satisfied with the service provided. Keeping you informed of everything pertinent to keeping your car safe and operating the way it should, is what you should expect and deserve. Thank you for your kind review and for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I am extremely happy to hear that Ellie Diaz provided awesome service to you and others. She is a caring professional and a top Service Advisor who does everything she can to insure her customers and their cars are well cared for at our Service Center. Sport Mazda is proud to provide our customers our best, each and every time they visit. On behalf of Ellie and the rest of our team, a great big thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

I know that Ellie Diaz will be very happy to know that she made your service visit both enjoyable and successful. She is a hard working Service Advisor who cares about insuring that you and your car are both well cared for under her watch. Ellie is also a Mazda Service Professional who knows the maintenance needs of every year and model Mazda. You can feel very comfortable in her hands and be assured that she will not stop until you leave satisfied. Thank you so much for your kind review. JAY MEALEY, OWNER