Sport Mazda

Sport Mazda responded

Your review was great appreciated. At Sport Mazda we make sure that our salespeople answer every question or concern for a customer before the purchase decision. It is a major financial decision for most of us and our customers need to be sure. It is what you should expect from a dealer, and certainly what you deserve. Your choice of a Mazda CX-5 is smart choice. It is stylish, comfortable and loaded with features that make it both enjoyable and safe. Besides, it is just so darn fun to drive. I am glad you choose us and I want to welcome you to the Sport Mazda family. Thank you again for the many kind words you said about Todd Williams, your salesperson, and my dealership. Wish you the very best. Jay Mealey, GM/Owner

Sport Mazda responded

Coach, I am happy that we could assist you and get you back on the road safely. I am thankful for the excellent Service Advisor team at our Sport Mazda Service Center and proud of the effort they provide to make our customer service the kind that every customer deserves. I am glad that the experience was a good one and thank you so much for recommending us to others. I will be sure to let Nick Radoslavov know how you appreciated his service. So glad to have you as our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Jeanne, I am very happy that you chose Sport Mazda for the purchase of your new Mazda CX-5. I know that you will enjoy it. I also appreciate the kind words you have for Maia, it sounds like she made your experience an enjoyable and successful one. You are right, I know that Maia is a great spokesperson for Mazda and she would always be able to answer every concern or question you might have. Great choice for a first time buyer. I am glad you are happy and I welcome you to the Sport Mazda family. I wish you many miles of safe and fun Mazda driving. Jay Mealey, GM/Owner

Sport Mazda responded

Danny, Sometimes I think that answering all these testimonials seem to sound the same and wonder if our customers know how special they are to us. And then I start thinking about each customer taking their valuable time to write a review for us. I know that no matter how similar they sound, a personal reply is what each of you deserve. Brandon Moya and Edwin Acevedo are the two people who made your visit a great experience for you. You felt like they truly cared and it is because they did. The one thing that reviews do is to remind these guys that people really appreciate it when they provide great service and it makes them want to be even better for the next person. Thank you so much for being our great customer and welcome to our Sport Mazda family. Jay Mealey, GM/owner

Sport Mazda responded

Hello, this is Jay Mealey Owner/Sport Mazda. I agree with your views here and apologize that this transaction was not handled better by my dealership. You mention the Sales Person was the bright spot yet I see that they seem to have been the weak link here? I agree it is unacceptable to make a purchase like this, in cash and both experience the wait you did by not being prepared ahead of time (this is the Sales Person's job and it is absolutely the way our process is supposed to work) I also agree that this vehicle should not have required the additional mechanical work although I am fairly certain the reason it was purchased outside of the state was the aggressive "wholesale to the public" price. Some vehicles carrying pricing this aggressive are supposed to listed more along the lines of "as is" vehicles. All in all, what you are describing is a sales person not following our store policies and guidelines. Is there anyway you can contact me directly with more details, I would like to get to the bottom of this so we can ensure it is handled better next time, etc. I also would like to have my General Sales Manager reach out to you and see what else we can do to help you recoup you losses here. Thank You, Jay Mealey - jaymealey@gmail.com

Sport Mazda responded

Christian, Let me first apologize for the five hours that it took to complete your purchase. I do not know the reason but assure you that is not a normal occurrence. I must thank you for the patience it took to wait and I am thankful that you did. I can understand how you feel about the rating and appreciate that you waited for the delivery of your new Mazda. I am happy to have you as our customer and hope you enjoy many miles of safe and fun driving. Welcome to our Sport Mazda family. It was nice of you to add so many nice comments about Brian and Alex and my dealership. I promise you that we will do our best to provide you the experience you should expect. Jay Mealey, GM/Owner

Sport Mazda responded

Emelda, You are certainly welcome. I am happy to have you as our customer and do appreciate your kind comments for my staff and your experience at Sport Mazda. I am glad to hear that you are still enjoying your car and that the buying experience was one which you will remember for a long time. Todd Williams and Andy Rodriguez are exceptional in their jobs and I know they appreciate your kind words. I thank you for your review, your purchase and for taking your valuable time to write this review. It was very nice of you to recommend Sport Mazda to others. Jay Mealey, GM/Owner

Sport Mazda responded

Maria, Thank you for the great photo of your new Mazda and for taking your valuable time to let us know about your visit to Sport Mazda. I am sure that right now you are out on the road enjoying everything about your great new Mazda. I am sure that Alex Stinvil will be happy to read the kind words you had to say about the experience he provided. He is a fine salesperson and a nice guy. Welcome to the Sport Mazda family and thank you so much for being our customer. Enjoy every day in your new Mazda. By the way, Red is really a great choice. Jay Mealey, GM/Owner

Sport Mazda responded

Mary, I very much enjoyed reading about your experience at Sport Mazda with Pedro Blanco and Mark Cappetta. They both are fine young men who I am proud to have working at Sport Mazda. If you were waiting for someone to pressure you in to something you did not want, that will never happen. LISTEN to the customer and then do everything you can to get them WHAT THEY WANT. It is what our salespeople learn on day one. It sounds like you told Mark what you wanted and he didn't stop until you had it. You deserve to buy from a dealership the RESPECTS you. We are proud to have you as our customer and welcome you to the Sport Mazda family. Whenever you return the same great service will be waiting for you, and so will Mark and Pedro. Please enjoy your new Mazda. Jay Mealey, GM/Owner