Sport Mazda

Sport Mazda responded

Yuliana, Thank you for this nice review and the great photo with your new Mazda. I can tell right away that you were ready to do some driving and I am sure by now you know just how great it feels driving that Mazda. I wish you years of safe and happy driving. Thank you for saying such nice things about Marilyn Santos. She is one of great team of sales men and women that make Sport Mazda so customer-friendly and successful. I am sure that she did everything she could to make sure you got the car you wanted and at a great price too. So happy to have you in the Sport Mazda family. Thanks again for your purchase and your nice review and we wish you a wonderful holiday season. Jay Mealey, GM/Owner

Sport Mazda responded

EMcMillan, It sounds like a routine service that went well for you. I hope you had the time to enjoy our comfortable waiting area and the refreshments provided. While you were waiting a lot was going on behind the scenes to make sure your car was fixed, inspected and delivered to the service drive along with a Full Circle Report that you could use with your Service Advisors assistance to plan your future visit and to know the status of your major automotive systems. We are very happy to have you as our customer and we are always trying to get even better for our valuable customers, like yourself. Thank you for your review and for being our customer. Jay Mealey, GM/Owner

Sport Mazda responded

Paul, Thank you for your review. It was nice to hear that the Sales Team took great care of you and I guess the accompanying photo means that it was a successful search for the car you wanted. It is a beautiful new Mazda and I know it will provide years of safe and FUN driving. I will make sure that Luis, Kerwin and Delvin all know that you appreciated the experience they provided and let others know. Let me thank you again for your review and be sure to remember you are a valuable member of the Sport Mazda family and we are always here to help. Merry Christmas and Happy New Year. Jay Mealey, GM/Owner

Sport Mazda responded

Luis, Thank your for the review and the excellent photo that accompanied it. All of you look very happy with your Mazda and I hope you continue to enjoy for years to come. Thank you too for the many nice things you had to say about my dealership and my staff. I am so proud to have you in our Sport Mazda family and we are always here to assist you with any of your automotive needs. On behalf of Marilyn, Edwin and myself, wecome to the Sport Mazda family. Please have a wonderful holiday season. Jay Mealey, GM/Owner

Sport Mazda responded

We are very happy to have you as our new Mazda customer and we appreciate very much the review. I am glad to hear that Barby and Alex were able to provide a wonderful buying experience for you. We have created a very special process that is designed to provide our customers the most enjoyable and successful visit they could want. I believe every customer deserves and should expect our best. Thank you once again for your review and for being our customer. I would like to welcome you to our Sport Mazda family and wish you a great holiday season. Enjoyed your picture also. Jay Mealey, GM/Owner

Sport Mazda responded

Rommel, It is really appreciated when our customers take their time to write a review for the dealership and their salesperson. You will be happy to know that we appreciate our customers even more. That Eric provided you an enjoyable buying experience was very important but the fact that you found the car you wanted with his assistance made it even better. You are right. He provided what a buying experience should be. We always teach here that you LISTEN to the customer and then do everything to get them what THEY WANT. It is an experience that every customer deserves and should expect. I am very happy to have you as a Mazda customer and to welcome you to the Sport Mazda family. Wish you a Merry Christmas and Happy New Year. Jay Mealey, GM/Owner

Sport Mazda responded

I am so glad to hear that we have never disappointed you. It is certainly our goal that whether it is sales or service that we will always provide our best because it is what you DESERVE and should EXPECT from Sport Mazda. Of all the descriptors you could have used for us, two of my favorites are "helpful" and "friendly". Thank you so much for being our customer and letting others know of the buying experience you enjoyed with your salesperson Mark Cappetta at my dealership. Welcome to our Sport Mazda family and we wish you years of safe and happy Mazda motoring. Great Photo Too. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for the excellent review and comments and recommendation for Nick Radoslavov, a wonderful person and great Service Advisor. I do appreciate hearing that both sides of our dealership, Sales and Service, have not disappointed you and do provide you excellent customer service. You are wrote to note Nick because it is my outstanding staff that makes this dealership so successful. Each one knows that they are personally responsible for our reputation and will never knowingly let one of our customers down. We both agree that bigger and better things await Nick and I know he will be glad that you recommending him. Thank you for being a great customer. Jay Mealey, GM/Owner

Sport Mazda responded

Atsushi, It is always great to read that a customer much appreciates the people that work here at Sport Mazda. They do have Friendliness and Professionalism in abundance but the real key is the Care and Concern that they have for their customers and an absolute dedication in doing the right thing. You should get the service YOU DESERVE every time. I am happy that you made a special recommendation for Nick Radoslavov, Service Advisor. Nick is certainly important to many customers who depend on him to take care of them and their cars. I am happy you are our loyal customer and we are so happy to have you in the Sport Mazda family. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you very much for writing. I think you are so accurate with the first sentence of your review. "I was helped by someone who actually wanted to help me and not just sell a car". Isn't that the truth. I thank every customer wants to just be helped without being pressured every five minutes to buy. Our staff is taught to LISTEN to the customer first, then do everything you can to help them get what THEY WANT. It is a simple strategy but it has made us very successful. We concentrate on making sure you get all the information you need to make a buying decision that is good for you. If it is good, then you will probably buy. If not today, whenever it is best for you. Then we have done our job. I am proud of my staff and very proud of our customers. Enjoy your new Mazda for years to come. Thank you for being one of our great customers. Jay Mealey, GM/Owner