Sport Mazda

Sport Mazda responded

Thank you so much for choosing Sport Mazda for your new car. I am grateful to Jorell Figueroa for making sure you had a great buying experience, and a successful one, and you left happy with your new Mazda. On behalf of the entire staff, I want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. I am sure that you will enjoy many safe and happy miles in your Mazda and enjoy the FEEL ALIVE sensation every time you get behind the wheel. Thank you so much for the kind comments for Jorell and for recommending Sport Mazda to your family and friends. Your business is greatly appreciated and you will always be welcome at my dealership. JAY MEALEY, OWNER

Sport Mazda responded

Darlene, Thank you for choosing Sport Mazda for your new Mazda3. It is a beautiful car and I can tell by the your photo that you are really happy with your choice. I want to welcome you to the Sport Mazda Family and promise you that we will always be here to make sure you can enjoy every single mile you drive. May each mile be safe, happy and fun. The new Mazda3 is as close to premium quality as you can get and I know that you will enjoy every feature. I am grateful to Marilyn Santos for making sure that you had a great car buying experience. We are proud to have you as our customer and thank you so much for letting others know how you feel about Marilyn and Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

(This is a duplicate reply) Hello, this is Jay Mealey, Owner - Sport Mazda. I would like to sincerely apologize for the confusion regarding our used car fee structure. Unfortunately it seems like we did have some information that was misinterpreted here. We clearly state on our website that we have no dealer fees on New Mazdas. Again unfortunately this does not apply to our used car model. With used cars we still pay for transportation, prep and many other things and as I stated in my video on our website, with our new Mazda business the factory is covering many of these additional expenses with additional money being paid to the Dealer’s. About three years ago I launched the new dealer fee on New Mazda’s because I thought it was a great opportunity to save New Mazda shoppers money - again, since Mazda was paying money on each sale directly to my dealership I was trying to pass the savings on to the consumer. With all that being said, I can certainly understand your frustration here and I feel bad about the confusion you experienced. Please reach out to me directly if there’s anything at all I can do for you and I would not have a problem at all working the numbers for you and seeing if we can absorb most of the fee structure by lowering the price in your case. Jay - jaymealey@gmail.com

Sport Mazda responded

Nothing could make me happier than reading that, "We left Don Mealey's Sport Mazda happy and with a nice feeling of gratitude." It is so important that our customers feel respected and understand how important their business is to us. It is the reason that I stress customers service continually to all the staff. Marilyn Santos is a great example of those who embrace great customer service and make sure their customers experience is enjoyable and successful. I want to thank you so much for being our new Mazda customer and welcome you to our Sport Mazda Family. I want you to know that we will be here to assist you throughout your ownership and look forward to the opportunity to provide you great service in the future. You will always be welcome at Sport Mazda. Thank you so much for your kind testimonial. JAY MEALEY, OWNER

Sport Mazda responded

HBowen, I am certainly proud of the service provided by Sport Mazda Service Center staff, like Nick Radoslavov and his fellow Service Advisors. The service we provide is so important to our reputation and to making sure our customers know just how important their business is to us. I love to read these testimonials to know how our customers feel about us. I want to thank you for taking your valuable time to let others know how you feel. I am very grateful to Nick for making sure that your problems were taken care of promptly. You are a valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Ana, I am so happy to hear from a five time Mazda owner. Your loyalty is greatly appreciated and I thank you so much for letting others know how you enjoyed your car buying experience at my dealership. I am so grateful to Marilyn Santos. She is a wonderful person and a fantastic Mazda professional. It is because of salepersons like her and the rest of my Sales Team that we have built a great reputation for providing our customers with the service they should expect and always deserve. Thank you so much for being a valuable member of our Sport Mazda Family. You will continue to be appreciated and we look forward to providing you the after sale service you need throughout your ownership. Thank you again. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for taking your valuable time to write a review for Sport Mazda. I know that Mark and Marilyn will greatly appreciate your kind comments and knowing that you were happy with the service they provided. I am glad to hear that you left happy with your quality used car from Sport Mazda. Please enjoy every single mile you drive and may each be happy, fun and safe. Proud to have you as our customer. JAY MEALEY, OWNER

Sport Mazda responded

Scott, Loyal customers are so valuable to Sport Mazda. I want to personally thank you for the trust you show in us by continuing to travel from a distance to return to my dealership for your service needs. Please know that your loyalty is appreciated by the entire Sport Mazda Team and that we will always do our best to make sure you received the service that you expect and deserve. Thank you so much for being our loyal and valued customer. May every mile you drive be safe, happy and fun. JAY MEALEY, OWNER

Sport Mazda responded

Thank you so much for your testimonial. I am proud to welcome you to the Sport Mazda Family of Mazda Owners and thank you for choosing us for your recent purchase. It is our pleasure to serve you and promise that we will always be ready to assist you throughout your ownership. Please enjoy your new Mazda and may every mile you drive be safe, happy and fun. Each new Mazda comes with the FEEL ALIVE sensation that you will experience every time you are behind the wheel. It makes us all feel good that you are truly happy with your new Mazda. It is my special staff that makes the experience an enjoyable and successful one for our customers. Alex Stinvil is an important member of our Sales Team and I am so happy that you he made sure you were treated with the respect that you deserve and should expect at Sport Mazda. Thank you for the very kind recommendation for Sport Mazda and we will always endeavor to make sure your trust in us is not misplaced. We are thankful to have you as our valued Mazda customer. JAY MEALEY, OWNER

Sport Mazda responded

Sgtsanta, Thank you for your testimonial and 5 star rating for Sport Mazda. I can see by your kind comments that Jorell Figueroa made sure that the car buying experience you received was enjoyable and successful. Great salespeople make a huge difference for our customers and I am grateful to have such a caring and professional Sales Team here at Sport Mazda. They say that great staff makes great dealerships, but the truth is great customers make great staff. I am sure that Jorell was very proud to have you as his great customer. Thank you again and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER