Sport Mazda

Sport Mazda responded

Wilmarie, It was our pleasure to make the trade-in of your previous car and the purchase of your 2018 Volkswagen Atlas a wonderful experience here at Sport Mazda South. I am grateful to my staff for doing a wonderful job for in assisting you to get the car and the deal you wanted. I am proud to know that this is your second purchase at Sport Mazda and we thank you for your trust and loyalty to our Sport Mazda Family. You deserve to receive our best, each and every time you visit, and I want to thank you so much for your kind comments and 5 star rating for my dealership. You will always be a valued customer and will always be welcome here. Please enjoy your new Volkswagen Atlas. May you and yours stay safe and Healthy! JAY MEALEY, OWNER

Sport Mazda responded

Jessica, I want to thank you for choosing my dealership, Sport Mazda South, for the purchase of your new 2020 Mazda CX-5 Grand Touring. As the photo shows, it is a beautiful car, and loaded inside and outside to provide you nothing but the enjoyable FEEL ALIVE sensation every time you are behind the wheel. The many features on the Grand Touring will make sure you are comfortable, well entertained, safe, and with the great performance you can appreciate. It is an SUV to love. On behalf of Marilyn Santos, your Mazda sales professional, Juan Cruz, master certified Sales Manager, and Rey Almonte, your expert certified Finance Manager, and myself, we all want to thank you for the many fine comments and for letting others know how you felt about your car buying experience at Sport Mazda South. We welcome you to our Sport Mazda Family and promise you that we will always be here to provide you the great service and support you deserve as our valued customer, and should expect every time you visit. I especially want to thank you for Highly Recommending Sport Mazda South to others, and we are so happy you love your new Mazda CX-5 and look forward to seeing you often at my dealership. You will always be welcome here. I pray that you and yours stay Safe and Healthy!! JAY MEALEY, OWNER

Sport Mazda responded

Lillian, Believe me, it was our pleasure to assist you with this purchase. I am grateful that you trusted us enough to drive all the way from North Florida to Orlando for your Highlander Hybrid. They say that great salespeople are what make a dealership successful. I am lucky to have Jacob and Michell and am proud for the assistance they provided you and your husband. I want to thank you for taking your valuable time to write this testimonial. Like me, I am sure that they very much appreciated your kind words. We wish you all the very best from your Sport Mazda Family, and pray that you remain safe and Healthy! Please enjoy your new Highlander Hybrid. JAY MEALEY, OWNER

Sport Mazda responded

It was our pleasure to be able to once again provide you the great car buying experience here at Sport Mazda South. Thank you so much for your kind testimonial for Mario Howell and my dealership. We are grateful to have trusting and loyal customers like yourself and thank you so much for being our valued customer. As a member of our Sport Mazda Family, you can be assured that we will always be here to provide you the service and support that you deserve, and expect from Sport Mazda, throughout your ownership. I am so happy that you chose the 2020 Mazda CX-30. I was just reading an article in RoadShow about the CX-30. It says that "Attractive looks, a plush interior and involving drive character set the CX-30 apart from the rest." Fox News writes that it is "The Best Small SUV in the World", and is one of the top 3 finalists for World Car of the Year. Loaded with features, I don't think you will be disappointed in your choice. Please enjoy every single mile you drive and may each bring you the great FEEL ALIVE sensation that happens every time you are behind the wheel. Thank you again for the testimonial and for being our customer. We are proud to have you in our family. We wish you and your stay safe and Healthy! JAY MEALEY, OWNER

Sport Mazda responded

Hello, this is Jay Mealey - Owner / Sport Auto Group. I must admit this is the first time I have every been the primary reason for a negative online review. Please accept my apologies that the vehicle you were interested in was in Demo service when you arrived. We do have systems in place to inform the team that certain new vehicles may not be availible but I am afraid the ball was dropped here. Again, I feel terrible about your inconvienance. The good news is this CX-30 is such an impressive vehicle that my wife fell in love with it almost immediately. Ironically I am taking her out of it today and it will be for sale as an Ex Demo. Please let me know if you have any interest or if there is anything at all I can do for you at this point. I would also be willing to have a vehicle driven out to you this time and, if it made sense, we can work the entire transaction at your home or office. I will also be sure and place a Sales and/or Service credit on your account for the time spent (wasted) in my store as they were "looking" for the CX-30... things have sure been crazy the last 60 days! I am afraid we have have some process break downs in the store since we have been open as an "essential business" since day 1 of the Covid crisis and we have doing our best to just figure everything out and enable employees to come to work, feel safe, get paid, etc... All that to say, no excuses here but it's been challenging and I feel terrible that we feel far short from providing you the 5 star experiance you deserved. My direct email is jaymealey@gmail.com and I can be reached anytime. Sincerely, Jay Mealey

Sport Mazda responded

Jose, Thank you for the kind testimonial and the 5 star Dealerrater rating for Sport Mazda South. I am grateful to my sales team for providing you the excellent customer service you deserved and making the entire process easy and successful. I am very happy to know that you received a price and interest rate that was good for you. May you enjoy your purchase and have nothing but safe, happy and fun miles. You will always be welcome in my dealership and I pray that you and yours will stay Safe and Healthy! JAY MEALEY, OWNER

Sport Mazda responded

CJ, I am sure that, like me, Mario Howell will very much appreciate the kind comments you had for him in your testimonial. I am grateful to him for providing you the quality of service that prompted your testimonial and the 5 star rating. We welcome you to our Sport Mazda Family and know that you will really enjoy your brand new 2020 Mazda. Just like the car buying experience that Mario provided, we will be here to provide you the same great service and support throughout your ownership. Please enjoy every mile you drive and may you experience the Mazda FEEL ALIVE sensation every time you are behind the wheel. Stay safe and Healthy!! JAY MEALEY, OWNER

Sport Mazda responded

Jennifer, It is a pleasure to have you as our valued customer and we hope you will continue to allow us to provide you the service and support you will need and deserve throughout your ownership. We wish you many safe, happy and fun miles in your new Mazda 3. We welcome you to our Sport Mazda Family and I was so happy to read that you enjoyed our friendly and comfortable environment here at Sport Mazda South. I am sure that a great deal of that enjoyment can be attributed to Marilyn Santos. She is a caring and kind individual who works so hard for each of her customers. If anyone can make you feel comfortable and welcome, it is Marilyn. Thank you for the kind comments and the 5 star rating. I am so happy you were please with your experience here and remember, you will always be welcome at Sport Mazda. Please stay safe and Healthy!! JAY MEALEY, OWNER

Sport Mazda responded

I apologize for disappointing you with the service you received. No excuses, it is always our policy to provide you the communications before, during and after the service. We especially pride ourselves on providing all of the information on the work and status of your repair throughout the service. The vast majority of our service reviews mention that, so I am very unhappy to know that we failed a valued customer in this regard. I, once again, am very sorry that you did not receive the service you wanted. I hope that we have a future opportunity to show you just how much we do value your business. JAY MEALY, OWNER

Sport Mazda responded

Cooper, Thank you for the testimonial and for letting others know about your recent visit to the Sport Mazda South Service Center. I am grateful to Angelo Nieves, your Service Advisor, for making sure that your visit was enjoyable and that you received all the information you needed to make good decisions on the maintenance of your car. It is our job to insure our customers not only have their immediate automotive needs taking care of but can plan for future service visits. We look forward to your future visits and to the opportunities to provide you the great service and support you deserve and should expect at Sport Mazda. Stay safe and Healthy! JAY MEALEY, OWNER