Sport Mazda

ON 16 FEB 2010 I HAD TO STOP BY SPORT MAZDA FOR SERVICE. I WAS CHARGED $343.24 DOLLARS FOR LABOR TO CHANGE MY OIL AND REPLACED MY THERMOSTAT. AFTER CONDUCTING A RESEARCH ON MY OWN, I FOUND OUT THAT MAZDA C I WAS CHARGED $343.24 DOLLARS FOR LABOR TO CHANGE MY OIL AND REPLACED MY THERMOSTAT. AFTER CONDUCTING A RESEARCH ON MY OWN, I FOUND OUT THAT MAZDA CHARGES 101 FOR LABOR WHICH EQUALS $107.80 PER HOUR. I CONTACTED MAZDA CORPORATION (NOT SPORT MAZDA) TODAY AND WAS INFORMED THAT SPORT MAZDA HAS THE RIGHT TO CHARGE THEIR OWN LABOR RATE. I STILL BELIEVE THAT I WAS OVER CHARGED (3.17 HOURS) FOR LABOR. I DON'T BELIEVE THAT TO REPLACE A THERMOSTAT AND ENGINE OIL WOULD REQUIRED MORE THAN TWO HOURS OF LABOR. CUSTOMER SERVICE WAS VERY GOOD BUT PRICING WENT REALLY BAD. HERE IS MY CUSTOMER INVOICE NUMBER 74581. More

We had a really stress free experience with this dealership. We started with the USAA and Consumer Reports bottom line price and asked for a price less than that. We were quoted a few hundred belo dealership. We started with the USAA and Consumer Reports bottom line price and asked for a price less than that. We were quoted a few hundred below and we accepted. Then they tried to add on the dealer fee which I know they have to list. I asked if they could subtract that from the quote and add it back in and they agreed. We also asked for another discount for buying the car on the lot instead of having them bring in a car from another area. Most of the negotiations were done by e-mail so our time at the actual dealership was short. We will definitely recommend this dealer, especially Josh to everyone. He was calm, staight-shooting and didn't play any high-pressured sales games. More

Overall my experience with Sport Mazda was pleasant. Kerwin my sales associate was an all around nice guy. He didn't try and pull one over on me and was willing to listen to my side of the story. Whil Kerwin my sales associate was an all around nice guy. He didn't try and pull one over on me and was willing to listen to my side of the story. While I have never enjoyed going to dealerships, this one was an overall decent experience. The negotiations over my car did not go as smooth as I had hoped, and at one point I was about ready to walk away after talking with the guy who was doing the pricing on my trade. I don't tolerate rudeness very well, but you can't cut down a tree for one bad apple. Kerwin was always kind and as helpful as can be. He even remembered me after seeing me show up a few weeks later. That's a rarity with people who see hundreds of faces per day. All in all, I'd say the experience with Sport Mazda was a positive one, but just watch out for the tradesman negotiator. He can be a pita if you do not see eye to eye with him. More

Sport Mazda is the best dealership we have dealt with so far. Their sales team was straight shooting and presented all finance options and scenarios up front. They worked hard to ensure that all our needs a far. Their sales team was straight shooting and presented all finance options and scenarios up front. They worked hard to ensure that all our needs are covered, explained differences between trims, and gave us plenty of time to test drive the vehicle. Once we made an offer for the vehicle we selected, they actually managed to better the deal. After the sale, they followed up with us at least twice to ensure that we were satisfied and whatever minor adjustments we needed with the vehicle was completed. Even their service department is pleasant to deal with, rarely so in other dealerships. While it is true that the current economic situation forces almost every dealer to provide aggressive pricing, shady practices are also abound. Thankfully, there is still a few, Sport Mazda being one of them, that is a class above the rest. More