Sport Mazda

Great experience I have to make sure you guys hear this. From the first moment I stepped into the dealer, I was treated amazingly. I went to this specific dealer becau I have to make sure you guys hear this. From the first moment I stepped into the dealer, I was treated amazingly. I went to this specific dealer because I was referred by a friend, and I have to say it was the best experience I have ever had. The service was great and Beth Alvarez made sure all my needs were taken care of. From coffee to cookies, from a great price to a great deal. I honestly recommend this dealership to anyone in need of a new car. Its AMAZING! More

The Mazda Service Team I purchase a Certified Pre-owed Mazda CX-5 from Sport Mazda. A week after owning the vehicle, I noticed a minor but correctable flaw from the previou I purchase a Certified Pre-owed Mazda CX-5 from Sport Mazda. A week after owning the vehicle, I noticed a minor but correctable flaw from the previous owner that was unseen during the delivery when I purchased my Mazda CX-5. I returned the vehicle and pointed out this minor flaw, and the Mazda Service Team without hesitation ordered and repaired the part completely and in a timely fashion. Hats off to the entire Mazda Service team for having great customer service and for their professionalism. More

Mazda Experience I'm was pleased with the service rec'd at this location from my sales rep earnest and all supporting team. I had gone to a different mazda dealer and I'm was pleased with the service rec'd at this location from my sales rep earnest and all supporting team. I had gone to a different mazda dealer and was very dissatisfied, however, here a Sport Mazda I had an overall great experience thanks to Earnest. More

Professionalism As soon as I walked in they received me, greeting me and asking about my needs. Kerwin was very helpful in the sales part, but Juan 's customer servic As soon as I walked in they received me, greeting me and asking about my needs. Kerwin was very helpful in the sales part, but Juan 's customer service is exceptional. He assisted me in all my petitions. He took care of everything, making sure I was satisfied. No complaints. More

excellent service Helped with all the paper work and what to bring in. Very calming with us in buying a new car and explaining all the procedures. Helped with all the paper work and what to bring in. Very calming with us in buying a new car and explaining all the procedures. More

Superior Customer Service I stopped by the dealership with a specific vehicle in mind; that car was no longer available but Brian went above and beyond to find a car for me. I I stopped by the dealership with a specific vehicle in mind; that car was no longer available but Brian went above and beyond to find a car for me. I was very impressed with his find! I was also appreciative of his consideration in giving me the time and space that I needed to make my decision. Brian did a great job of listening, and by doing so he actually found me a similar but even better car than I'd hoped for and was able to get it within my budget. The customer service I received was exceptional! More

Earned Our Business After months of car research, we chose to buy a new 2014 Mazda Mazda3 Hatchback iTouring. We contacted several Mazda dealers including our local deal After months of car research, we chose to buy a new 2014 Mazda Mazda3 Hatchback iTouring. We contacted several Mazda dealers including our local dealer. However, it was Earnest that made the sale happen. Earnest did a fabulous job! Sport Mazda have the vehicle on their lot but managed to get it at the price we were willing to pay. Our negotiations were over the phone due to being 65 miles away. The deal was perfect; the transaction went smoothly. Earnest provided the ultimate customer service and we are 100% satisfied. We will certainly recommend Sport Mazda and Earnest to anyone we know looking to purchase a vehicle. More

New Car Purchase via Online Communication Recently purchased a new 2014 Mazda 3 iTouring Hatchback from Sport Mazda. Since I did not want to take the traditional dreaded route of driving from Recently purchased a new 2014 Mazda 3 iTouring Hatchback from Sport Mazda. Since I did not want to take the traditional dreaded route of driving from dealership to dealership and haggling for hours in person, possibly wasting days, I started the entire process via online communication. I emailed, live chatted, and spoke with five Mazda dealers in my area. Having done extensive preemptive research and knowing exactly what I want, I just wanted to find the car and buy it at a fair price. Of all the dealers, Sport Mazda was clearly most tech savvy (ie. they at least know how to use the Intertubes..) and most importantly, Sport Mazda was the most responsive in the online communications. In today's Internet age, this dealer will be ahead if the others don't recognize the business they are missing from the Internet generations. Specifically, Samantha Lukens who handles the email and chat communications always responded to emails quickly (either immediately or within a few hours) and was professional but friendly. Sport Mazda and Samantha were willing to discuss the details and basically set-up the deal before I made the drive to see them which was very convenient. I did communicate with other dealers and received several quotes after some negotiation, and based on quote comparison and online research I feel I got a very fair price while they obviously made their cut. I really appreciated going to the dealer knowing exactly what price we agreed on ahead of time, and that is in fact what I paid with zero surprises. Awesome. Richard Rios was my actual salesman, and he was also very friendly and pleasant to work with. This 'sale' was quite easy for him, as the actual negotiation and deal were already done before I ever met him. Having said that, he was the one that walked me through the paperwork, inspected and delivered the car, and did the majority of face-to-face interaction at the dealership. Very nice guy and was not anything like the typical pushy, sleazy car salesman we all imagine. He is new so I hope that doesn't change with time! Although, I did not interact with Donny Larson or Jeremy Maylath in person, it appears that they were the service team that prepped the car. I was very happy with the new ride and I didn't notice a single spec on the interior or exterior before I drove off the lot. Obviously the car is new, but they managed to make it look better when I was leaving then it did when I arrived. A nice clean and wax job really did the trick (I'm assuming). Juan Cruz was the finance guy and was easy going, worked fast, and got me in and out without hassle which was great. Negative - the only negative comment I have about the entire overall good experience was the time involved. Given the fact that all I had to do is come in, test drive the card, and sign the paperwork (the exact car was chosen, pricing set, etc. online), the process took a bit longer than it should. I was there for almost 4 hours total, and most of the time was spent waiting around for behind the scenes stuff (aka it had nothing to do with Richard who was keeping us company and waiting just like we were). Understand that the dealer may not want to commit to all the prep work before ever meeting the potential buyer, but once I was there and clearly ready to sign and take the car, the process should be a priority. I was told I would be at the dealership for 1 hour, which was not even close. Anyway, happy overall and as long as it took, it was just relaxed sitting around time so this is just feedback for the dealership. More

Fantastic Customer Experience My sales person was Ricard and he was very knowledgeable and helpful. I would recommend family and friends to both the dealership and to Richard. My sales person was Ricard and he was very knowledgeable and helpful. I would recommend family and friends to both the dealership and to Richard. More