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Sport Mazda

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.9
12,672 Reviews
Don Mealey's Sport Mazda in Orlando is the home of the "Mazda Experts" who provide the highest rated dealership customer experience in all of Central Florida. DealerRater's Florida Mazda Dealer of the Year for the last eight years. Family-owned and Family-operated, we are part of the Don Mealey family of auto dealerships that have been serving Florida customers for almost half a century. Check out the many wonderful customer testimonials and then visit and experience a new level of customer service from the friendly and award-winning professionals at Sport Mazda.
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9786 S. Orange Blossom Trail

Orlando, FL

32837

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Showing 12,673 reviews

January 17, 2014

We came in to have some after market accessories install in our brand new Mazda. Everything was great. Professional, yet friendly service. We couldn't be more pleased. More

by candd2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny Larson
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January 17, 2014

Trabajo en mi en cada momento muy buen empleado me trato como se debe tratar a alguien q va a comprar un carro gracias cristian More

by hgarcia665
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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January 17, 2014

My wife and I were very pleased with the way we were treated at Sport Mazda. We have bought a number of cars over the years but these folks are great to deal with. I was attracted to the dealership by More

by lenphil9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan R. Cruz
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January 16, 2014

Hello - normally I am satisfied with my service although this time there was a wait and I never received a report card, which I look forward to receiving to maintain my car. Not sure if you stopped giving t More

by dmartins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Maylath
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January 15, 2014

My experience in this dealer has been awesome, the service couldn´t be better, and Mr. Luis Arce helped me so much and gave me the solution I needed. He is so kind and helpfully I am so happy with th More

by BELONPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arce
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January 15, 2014

Daniel was very hellpfull and give a good advice to get a new car, also help me during all process to get my new mazda 3. More

by lalito35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Delgado
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January 15, 2014

I bought a used 2009 Mitsubishi Lancer for $10K. It had over 110, 000 miles at the time so it did not come with warrantee. I noticed almost immediately after leaving the lot that the brakes were bad. I t More

by cody94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Mealey
Other Employees : David Bowers, Donny Larson
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Feb 04, 2014 -

Sport Mazda responded

We may not please everyone but it is not because we don’t try, and in this case we went out of our way to take care of the reviewer. We are especially careful when the SAFETY of our customers are in jeopardy and we will always err on the side of customer safety over profit. What this gentlemen does not mention is that he bought an “AS IS” car because it had well over the number of miles normally on a vehicle this age which included above average wear. He was advised verbally and in writing at the time that we could not even warranty the car because of its age and mileage, meaning there was no 30 day warranty as he states. He knew that some items had a lot of wear, such as the CD player on the radio was not working, which he later replaced at another location. He is accurate that he called and asked about brake repair shortly after the purchase. Even though we were not obligated, we repaired the brakes at no cost and made sure that the car was in safe driving condition. In his review, he claims we only repaired it because we feared a law suit. But, he had given up that right when he agreed to “AS IS” delivery. He also notes that “innumerable objects” were found later that were in need of repair. What he fails to say is that it was Six Months later and the mileage was closer to 130,000 miles when we saw the car again. He placed a call to the dealership at that time and claimed that when he had his radio replaced the technician at another location told him his airbag was not connected. We once again made the call that the safety of the customer could be at risk and agreed to make sure that the airbag was operable, even though six months had passed. When we agreed to take a look at it he attempted to claim a long list of additional items that we should take care of for him, including a windshield and all of the vents for his A/C system. When he arrived, we did just as we promised. We insured the airbag was operable (and it had been connected and working all the time), and repaired additional small items, including ordering a latch for his hood. Not satisfied, he claimed that we sold him a lemon and that we had promised to make all the requested repairs and that was why he drove all the way from Lake Mary. Again, he fails to mention that he received a $100 Mastercard to cover any inconvenience and to take care of his gas. As I said at the beginning, we may not please everyone, but we try, and in this case, very hard. Even after six months had passed and with no obligation on a 130,000 mile car that was sold “As Is”. Once again we have been named Dealerrater Mazda Dealer of the Year for Florida for the second year in a row by our customers. We hope it is because they know we care and trust us to take care of them and their cars.

Feb 04, 2014 -

cody94 responded

I want to clarify a few things about Sport Mazda/s response to my review. It is, for the most part correct. What they did leave out was important, though. I knew the car was AS IS They looked at the CD player at the time and couldn't fix it. No discount was offered for this. It was Take it or leave it> My point was that they either knew the CD player was bad when they tried to sell it or they decided to stick me with it AFTER they found out without compensation. I talked with the Customer Service ,amager. When I told him the air bag cable might be disconnected he was falling all over himself apologizing and asking me to bring it in, He ASKED me if there were other issues. I pointed out several others that were noted immediately after buying the car (not after it had 130, 000 miles on it). He told me to bring it iin and they would take care of me/ I have an audio recording of him telling the service tech what these issues were and that "Jay said to take care of iy". I wish I could post the audio here. Once they found out that the air bag cable was not disconnected they knew they were off the hook legally. At that time all offered repairs were canceled. The $100 gift card had nothing to do with the gas mileage. It was given by the Customer Service manager to try to compensate me for having to buy a new stereo myself. This was done when he was worried about the possibility that the air bag cable was disconnected.. Oh, by the way, I never did receive that card.. You folks can deal or not deal with these people. I have many responses from ratings I posted on other dealer rating sites. I got a lot of responses like "Thanks for the warning." or "They did something like that to me, too. I just didn't post it anywhere." By far the most common one I get is "they charged you $10K for a car with 110K miles and all those things wrong with it? I guess they saw you coming. Have you not heard of the tern 'used car salesman'?" That comment--and its variations--hurt a bit at first. Now I use it as a lesson leaned..

January 15, 2014

Went there to purchase a new vehicle and so far am very happy with it the Mazda 3 is suposed to be the top car in it's class this year and so far I am very happy with the vehicle. They are also the biggest More

by JeremyKilroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerwin LaRocque
Other Employees : Kerwin Alrocque
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January 15, 2014

The people at Sport Mazda were very nice and friendly. I went in with my mom to get a used car for me, and came out with new cars for both her and I. All of the employees did everything possible to get us a More

by cvazquez1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerwin LaRocque
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January 15, 2014

My search for a Mazda 5 began on the internet where I encountered Victor Ortiz who responded to my e-mails quickly and efficiently. From there I was in touch with Barby by phone and then eventually in More

by Irishtea05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Ortiz
Other Employees : JR, Barby Irby, Jason Santiago
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