Sport Honda

FYI- I am in the mist of possibly closing a deal for a 2010 Honda Civic Hybrid. This is going to take about another couple of weeks and Alex has been working with me through it all except Financing. I hav 2010 Honda Civic Hybrid. This is going to take about another couple of weeks and Alex has been working with me through it all except Financing. I have not touched the Financing department yet so I don't know their gimmick. Alex Chan- makes your Honda searching experience seems like a walk in the park. I don't know what others are talking about. I guess He protected me from truly horrible dealerships like COLLEGE PARK HONDA! Don't EVER GO THERE!! See my other review on College Park Honda if you want the scoop on them. So I'm an Asian Female--worst criteria to buying a car since they underestimate you to think females don't know their cars. If only I knew better I would just work with Alex with all my car business dealings. From the moment I stepped into the dealership no one tried to approach me to try to earn my business. I had no wait. Alex took all the time to work with me & no rush. The people at the dealership respected me and I only worked with Alex. Alex will tell you the face value. What he said over email is basically what I got when I met him. He will save you time & money by not playing games and from the gecko only provided the BEST value there is. SO good that other dealers could not beat and would tell me I should just go to Alex. Alex knows his deals are excellent and yet gives it to you!! Alex is honest and straight to the point. I'm a new yorker and I don't trust people so to say you can Trust Alex should say plenty!! His so good that other dealers who know him are actually good friends with him and can vouch for his honesty, integrity and fairness. Jason Weddington from Jim Coleman can tell you that for sure. Jason was also nice, providing me some advice and warning me about other business and what to look out for. You've met a rare jewel once you work w/ Alex! I guarantee it! Don't waste your time on anyone else--going to Alex will save you time. Listen to HIM (He continues to tell me that as he continues to be right!). His patient and will tolerate every question you throw at him since he did mine--even the silly ones!! More

My sales person was great. He answered my questions, didn't pressure me at all into buying the car. He was really friendly, easy to talk to. The Finance guy (Lee) was horrible. VERY Pushy!!! Lied didn't pressure me at all into buying the car. He was really friendly, easy to talk to. The Finance guy (Lee) was horrible. VERY Pushy!!! Lied to my face or is just stupid... which is scary because he is one of the final people you deal with in the grand scheme of things. He lied / mislead me about refinance vs used car loan. I told him I had a better deal with another bank, he refused to write a temp contract until Monday (I purchased the car on a Sunday). He KEPT insisting that I could get my loan with Bank of American the next day, after I sign the paper work for a loan through Sun Trust. I KEPT telling him no, that would be considered a refinance loan, I WANT to use BOA to purchase out-right, he wouldn't listen to me. Don't let the finance people use their pressure tactics on you. Also the used car sales manager (Pete) isn't the friendliest of people either. He only cares about making money and not customer safety. He would rather sell a car with a barely minimum passing safety issue vs. losing $100 on a $16,000 sale. More

I went there to buy a new car and I have received such a bad experience. the sale person first warmly welcomes me, she sent me a good price quote and I finally decided to visit the place but soon after she bad experience. the sale person first warmly welcomes me, she sent me a good price quote and I finally decided to visit the place but soon after she knew that I decided not to buy, she finally showed her witched attitude even kind of yelled at me. First I thought she was so nice that as I found a customer testimonial on the sport honda company's website http://blog.sporthonda.com/?p=11. Actually, I wanted to get a car from the place but my bro suggested to me I should check another dealer as well before in order to be fair because I also request a quote from that dealer too. I was lucky not choose work with such a place. More

Came for a key recoding service one day. The friendly man on the phone quoted me a price for the service and was a competitive price in area compared to other shops. A good price that included the panel bein on the phone quoted me a price for the service and was a competitive price in area compared to other shops. A good price that included the panel being looked at, fixing of the door, and rekeying. $250, no gimmicks or hassles. Other non-Honda shops charged the same or higher especially for the rekeying kits, ridiculously to $600. If you own a Honda or an import car, come to this place! The technicians are skilled and know what to do and they'll check anything else if you ask them w/o extra charge. More

First of all the communication is horrible if you are a female and they don't give you much information about pricing and any calls to you about the updates to the car. I went to the Collision Center off M female and they don't give you much information about pricing and any calls to you about the updates to the car. I went to the Collision Center off Minnick Rd. for repairs from an auto accident. Mr. Harrington was not-so nice to me and talked in a mechanical tone, but he does explain what's going to happen and if you asked about pricing, he will gladly tell you. He promises to call me for updates on the car, but never did. He didn't even call me when the repairs were done so that I return the rental car on time. Same with Jeanie Dugan at the service center off Auto Blvd. No communication as to when the car is done and any updates Also no communication from my auto insurance adjuster. A double whammy for me. They did an excellent job on the work and the price was ok, wish they communicated better! I had to make the calls. Grr!!! More

Prompt service, friendly reps, cozy waiting-room atmosphere (wireless provided) were reasons for me to recommend this dealer to anyone who needs his vehicle serviced. Before I bought my 08 Honda Ody atmosphere (wireless provided) were reasons for me to recommend this dealer to anyone who needs his vehicle serviced. Before I bought my 08 Honda Odyssey from another Honda dealer, I received a price quote from Sports Honda and the price was very competitive. Unfortunately, I bought my car on the New Year's Day when no other Honda dealers were open except one dealership from whom I eventually bought the vehicle. More

Here is a situation. 0. Julius Crane is a nice looking Here is a situation. 0. Julius Crane is a nice looking person who's been selling cars for 16 years now. 1. Julius Crane sends us an email with a q Here is a situation. 0. Julius Crane is a nice looking person who's been selling cars for 16 years now. 1. Julius Crane sends us an email with a quote for new Honda willing to sell it for about $500 less than other competitors. 2. Julius Crane has a call conversation confirming the price, color, other stuff and time for us to come. Such a deal! 3. Julius Crane meets us at the door of the dealership, but he cannot help us right away, because he is with another customer. 4. Julius Crane wants us to wait. He cannot say for how long, because he doesn't want to let us down giving wrong estimates. 5. Julius Crane is ready to help us after 1.5 of waiting. 6. Julius Crane has a brilliant idea to give us a ride, just to make us see how good the car is. 7. Finally, Julius Crane has some bad news for us: - That wonderful Internet price he sent is not of that car we were asking for, Julius Crane mixed up the manual and automatic transmission. And we have to pay just as much as $500 additional $$$ for his little mistake. 8. Julius Crane brings us apologies and says that everybody makes mistakes, but sadly he cannot change anything and we have to admit that we will not get the car for the price he gave us. A question for a person with 16 years of car selling experience: - Can you forget for how much your car is being sold by mistake? - After that, can you confirm the wrong price in a phone conversation by mistake? - After that, can you be certain in everything, but the price by mistake? - After that, can you waste a lot of customer's time, not telling him you've made a mistake by mistake? - After that, do you think that's ok just come and bring your apologies? Julius Crane - avoid this person at Sport Honda More

I purchased a Honda Fit from Sport about a month ago. I was about to buy a Nissan but the dealer started playing games w/ me. The sales person 'had the wrong car in mind when she gave you that price' was was about to buy a Nissan but the dealer started playing games w/ me. The sales person 'had the wrong car in mind when she gave you that price' was the game the manager started to play when we went in to pick up the car. So I left Nissan and went to Honda and Sport didn't play any games. Van is low key so if you want an exciting or chatty salesperson, he's not your guy, but if you want one that gives you the information you want and doesn't hassle you, he's great. Everything went smoothly and there were no surprises. Going back to Sport to purchase another vehicle and take advantage of the CARS (cash for clunkers) program this week. More

Very straight forward. We asked for the price, they gave it to us. We picked up our new CR-V with the accessories added and it looked great. No Hassle. They gave us a very reasonable price for our trade it to us. We picked up our new CR-V with the accessories added and it looked great. No Hassle. They gave us a very reasonable price for our trade as well. We had gone to 3 other Honda dealers and were not happy. The only reason we kept looking was we wanted a Honda. Over all, very pleasing experience More

The SRS light in my 1996 Honda Accord had been on for some time. When I asked Ourisman Honda (where I used to take it for servicing) last year about it, they said it would probably cost about $1,300 to g some time. When I asked Ourisman Honda (where I used to take it for servicing) last year about it, they said it would probably cost about $1,300 to get in, find the problem, and fix it. Three weeks ago I decided I needed to fix it and I first took it to Herson's Honda (where I bought it) to have them look at it - they charged $65 for a diagnostic test, and gave me a quote of $930 to fix it. Apparently, they did not try to reset the computer coder on it, which is recommended as a first step. I made an appointment at Sport Honda - the Service Center at 1006 East-West Highway in Silver Spring, MD (they have 2 locations) - and they charged $104 for a diagnostic. However, their diagnostic included re-setting the code - which resulted in the warning light no longer coming on, and they drove it around a bit to see if it stayed off, and it did. They told me to watch it closely, that if it came on I would need to get the more expensive fix, but it appeared that re-setting the code was all that was needed since the warning light was no longer on. That was two weeks ago, and the warning light still has not come on. The result, at least for now: everything appears to be in working order, but I saved between $800 and $1,200 by taking it to Sport Honda. While Herson's was friendly and prompt in doing the diagnostic, the Sport Honda staff were exceptionally professional and friendly as well, and obviously went the extra mile - and seem to have saved me a ton of money and an unenecessary replacement. I've never received this kind of a surprise from a car dealership. As I plan to hold onto my '96 Honda for a while, this is the place I will take it back for service to in a heartbeat and will recommend to anyone with a Honda. Not sure what their other facility is like (which does both sales and service), but if I buy another Honda this would be the first place I'd go look since it owned/operated by the same folks as the East-West service center. Dennis Reynolds Chevy Chase, MD More