Sport Durst Automotive - Service Center

Kenneth Bergmann provided excellent customer service start to finish. He was very personable, and answered all of my questions pertaining to the service needs of my car, provided available options and start to finish. He was very personable, and answered all of my questions pertaining to the service needs of my car, provided available options and associated costs, and was patient and flexible when I needed to reschedule a follow-up service. More

Chris and Angie have been such a pleasure over the years and vehicles brought and serviced! Many thanks and great work to both of you!!! and vehicles brought and serviced! Many thanks and great work to both of you!!! More

Is it possible to rate a business no stars? Because that’s what I would do. My car was wrecked on 12/1/2019. The obvious damage (told to Ins, tow truck driver from your shop, and someone at your that’s what I would do. My car was wrecked on 12/1/2019. The obvious damage (told to Ins, tow truck driver from your shop, and someone at your shop) was thumping and pulling when turning the steering wheel while driving. You didn’t even notice that until we had it towed back to you after the first time it was “fixed”. You tried to reassure me that you’d find a rental car. How do you work in the auto industry and NOT know it’s impossible to find rental cars during the holidays? The second time you sent me home with a missing undercarriage cover. How on earth did that go unnoticed?What else is missing? Why would you not double check the under the hood rattle while waiting for parts? You’ve messed up twice already, you should be going above and beyond at this point. (Third visit to your shop) Now we have to do this again, a fourth time, and into the seventh month. 8/10 times we had to call you for updates, and it was 8/10 times, a further delay. I work in customer service and I would never let a situation get this out of hand. It’s beyond obvious that the mechanics did not have someone double check their work, or even a schematic of what parts should be there for a 2014 Escape. Now, even though you’re a guaranteed repair shop for Progressive, you’re telling me you don’t know what is wrong, and to take the car to Ford and pay out of pocket. I’ve been in a few accidents over the years and I’ve never had to return a vehicle for additional repairs, much less FOUR times, or had any of the negative experiences I’ve had with Sport Durst. Worst experience with a business of my entire life. It’s just utterly unacceptable. More

Always take the best care of you and your vehicle! I had a warning light go on and was advised to bring car in. I was able to get in the next morning and I also had a few other service needs that I h I had a warning light go on and was advised to bring car in. I was able to get in the next morning and I also had a few other service needs that I had not had a chance to take care of. They took care of everything and I had my car back by noon. Chris and the Service advisors are excellent. I always feel like a valued customer!! More

Chris was great! On his lunch hour Chris came to the vet where I had taken my sick dog. He facilitated everything for me to get a new battery. On his lunch hour Chris came to the vet where I had taken my sick dog. He facilitated everything for me to get a new battery. More

Wonderful I’ve known Angela Everette for almost 6 yrs. she was the first person I met at the service dept since I moved to Wake Forest. She’s very friendly and I’ve known Angela Everette for almost 6 yrs. she was the first person I met at the service dept since I moved to Wake Forest. She’s very friendly and helpful. I wouldn’t go elsewhere. It takes me about 40 mins to get there, but it’s all worth it. I even bought my new car there. More

Top Notch Service My vehicle's engine needed to be replaced and Andrew in the service department went above and beyond to make sure that it was done quickly, properly a My vehicle's engine needed to be replaced and Andrew in the service department went above and beyond to make sure that it was done quickly, properly and professionally. Andrew provides unparalleled customer service and Sport Durst Hyundai overall is the best Hyundai dealer in the RTP. I purchased the vehicle from Johnson Hyundai in Cary and have been getting it serviced at Sport Durst because of the superior level of support. My car broke down in Apex a few miles from Johnson Hyundai and I had AAA take it all the way to Sport Durst in Durham simply because of the quality of repairs and customer service. I would recommend this group to anyone interested in buying/servicing a Hyundai. Thank you for a wonderful experience!! More

The guys at the front desk in the Hyundai service center are always VERY helpful and patient and I appreciate their kindness toward my daughter and I. are always VERY helpful and patient and I appreciate their kindness toward my daughter and I. More

excellent service Angela always provides excellent customer. Today, she even walked me to my car holding an umbrella over my head because I had left my own umbrella in Angela always provides excellent customer. Today, she even walked me to my car holding an umbrella over my head because I had left my own umbrella in my car More

I was delighted with the good attention from Chris in the service department. I'm really picky because I grew up with a father who owned a dealership, so I know good when I see good. Chris and Angela are bo service department. I'm really picky because I grew up with a father who owned a dealership, so I know good when I see good. Chris and Angela are both outstanding. More