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Sport Durst Hyundai

Durham, NC

3.5
1,266 Reviews

4507 Durham-Chapel Hill Blvd

Durham, NC

27707

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1,266 Reviews of Sport Durst Hyundai

March 03, 2013

Overall experience at Sport Durst was excellent. Gary Patterson was personable, friendly and extremely responsive. We appreciated the low pressure and honest environment. Everyone we worked with was grea More

by AlyssaAlegre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Patterson
Mar 05, 2013 -

Sport Durst Hyundai responded

Thank you for telling us about how things went during your time at Sport Durst. We find that the best way to ensure top notch customer service is to be transparent, informative, and accommodating. We're so glad to know that Gary and the rest of the team were able to provide that level of service to you and to get you into a vehicle that fits your lifestyle. Please don't hesitate to come see us if there is anything more that we can do for you. We offer exclusive deals for our Facebook and Twitter followers, so stop by our pages if you haven't already to stay in the know. Thanks again for your recommendation, and happy driving! -Sport Durst Automotive Group

March 03, 2013

Clayton was amazing! Extremely friendly and professional. He gave me an amazing deal on a car I love, a deal I definitely don't believe I would have gotten anywhere else. He was constantly smiling and not at More

by kellyOfferman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 06, 2013 -

Sport Durst Hyundai responded

Thank you so much for taking the time to share your experience. Our sales team focuses on finding the right car at the right price, and making sure that they have done everything possible to get there. Clayton and Chuck are great at what they do, and we are glad to have them and glad to know that they did their best for you. We all look forward to your next visit. If you haven't yet, finding us on Facebook and Twitter is a great way to hear about exclusive specials that we offer our fans! -Sport Durst Automotive Group

March 03, 2013

Thank you very much for the great deal we got on Hyunday Elantra 2013 and for the great experience! Lamont, Ji, and Elizabeth are the rock stars!!! More

by emmafurmanuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales - Lamont H, Finance - Ji H, Delivery - Elizabeth
Mar 06, 2013 -

Sport Durst Hyundai responded

Thank you for your kind words! We work hard to get our customers the best deal and give them the best service along with it. It's great to know that Lamont, Ji, Elizabeth, and the rest of our team were there for you, and got you on the road in style. Come back and see us if there is anything more we can do for you. If you find us on Facebook and Twitter you can stay informed about exclusive specials that we offer! -Sport Durst Automotive Group

March 02, 2013

When my husband and I first arrived on the lot Christie Cress greeted us with a smile. Throughout the hold car buying experience she was right there with patience. I had not purchased a car in 10 years so More

by alayna02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2013 -

Sport Durst Hyundai responded

Tonya, thanks so much for sharing with us. Our philosophy is to be sure that our customers are well-informed about all of their options, and are fully comfortable with their decision. We know how big of a choice it is, and it's our job to help you find the vehicle that you can be confident in for years to come. Christie is an asset to the team, and it's great to know that you felt accommodated in her care. Come in and see us again if there is anything more that we can do for you. If you haven't already, find us on Facebook and Twitter and stay informed of exclusive deals that we offer to our fans! -Sport Durst Automotive Group

March 02, 2013

My experience was EXCELLENT from start to finish. This is my second car I've bought from this dealership and I would buy from this dealership again. More

by Gloriajean13
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mesha Hawkins, Abdul Waheed
Mar 05, 2013 -

Sport Durst Hyundai responded

Thank you so much for taking a moment to share your history with us, and thank you for your continued business! Our goal is always to do all that we can to give our customers a buying experience that will make them want to come back next time they are looking for a vehicle, and it is really great to know that this was the case for you. We look forward to your next visit, and hope that you'll come see us for all of your service needs. If you haven't yet, finding us on Facebook and Twitter is a great way to stay ahead of the curve when it comes to exclusive specials that we offer to our fans. -Sport Durst Automotive Group

March 01, 2013

As I was buying my new car, the staff at the dealership could not have been any more friendly or helpful, but I should have gotten a hint when I made a few comments to the finance manager, and he didn't ev More

by Azeraman
Customer Service
Friendliness
Price
Recommend Dealer
No
Apr 24, 2013 -

Sport Durst Hyundai responded

We sincerely regret to hear of your negative experience at our dealership. I assure you this is not how we conduct business! We truly are dedicated to quality customer service; our sincerest apologies go out to you for leaving our dealership with a poor experience to look back on. If you would be so kind, please contact me at your earliest convenience so that we may be able to work towards a resolution. Sincerely, James Plessinger james@sportdurst.com 919.533.5884

March 01, 2013

Dallas made the buying process run fairly smoothly. Very informative and provided great service. Dallas wishes the Dallas Cowboys were as good as he is as a car salesman. Too bad the Cowboys are almost as b More

by Saiken32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen Poole
Mar 05, 2013 -

Sport Durst Hyundai responded

Thank you so much for telling us how things went! Our sales team works hard to be knowledgeable, accommodating, and thorough, while also maintaining a sense of fun. It sounds like Dallas did his best to make sure that all of those standards were met while you were finding the right car for you, and that's just what we like to hear. We hope that you'll come see us again soon! If you find us on Facebook and Twitter, you can be aware of all that we have going on at Sport Durst, including exclusive specials that we offer to our fans. -Sport Durst Automotive Group

February 26, 2013

I phoned in and was pre approved before going in. My experience was perfect. Tim Purgason was very helpful in the selection of my vehicle. He made sure I got the vehicle of my dreams.I would recommend S More

by Cutlass2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ji Herrera
Feb 26, 2013 -

Sport Durst Hyundai responded

Your 5-star rating is appreciated! We're thrilled to hear your experience was perfect after being pre-approved over the phone. It's awesome Tim was able to help you in to the vehicle of your dreams! You recommendation is the best compliment our staff could receive. Thank for recognizing Ji and Brandy's customer service as well. If you have any questions for our staff regrading your new purchase please reach out to us at any time. Don't forget to find us on Facebook and Twitter, we offer exclusive specials including maintenance deals for our "likers" and followers. -Sport Durst Automotive Group

February 26, 2013

My visit to Sports Durst was great. Everyone was nice and they explained everything to me. This was my firsttime buying a car and it was an awesome experie3nce. I definitely will come here again the next tim More

by pamela8288
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 26, 2013 -

Sport Durst Hyundai responded

We appreciate your feedback! We love to hear our staff was nice and took the time to explain the process to you as a first time buyer as well. We're thrilled to have earned your recommendation as well. If you have any questions for our sales or service departments feel free to contact us, we're always here to help! Be sure to find us on Twitter and Facebook for special promotions and content. -Sport Durst Automotive Group

February 25, 2013

Allow me to start this by saying......I purchased a used vehicle on 2-28-2013. It came with a "100% parts and labor" warranty. im continue by saying that the service I was provided by this group is total More

by lwilloughby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 27, 2013 -

Sport Durst Hyundai responded

Les, Thank you for your wonderful comments. James will be happy to hear you enjoyed working with him over the phone. At Sport Durst, we understand the car buying and trade-in processes can be stressful and complicated. That's why we're committed to keeping the process easy and fun. We look forward to discussing your options in person and earning your business through outstanding customer service. Contact us at any time if you have any questions before you stop in. Thank you for interest! -Sport Durst Automotive Group

Apr 11, 2013 -

Sport Durst Hyundai responded

I am the Director of Operations at Sport Durst Automotive Group and I am responding to this customer complaint. The customer came into purchase a vehicle on February 24, 2013 and decided not to purchase at this time. After 4 days of deliberation the customer did come back in to Sport Durst Automotive group and purchased a 2009 Ford Flex with 79,000 Miles. When completing the paperwork in our business office we offer our customers the opportunity to purchase additional products that would protect their investment in case of an accident or to insure they have mechanical protection after the manufacturer's warranty has expired. After reviewing the products the customer elected NOT to purchase an extended warranty. Lastly, to eliminate any confusion, we have all of customers sign off on a finance disclosure document that once again outlines the products purchased or declined and the cost associated with each product. What the customer is referring to on 100% Parts and Labor covered is our powertrain warranty which last 3 months or 3,000 miles. A powertrain warranty covers Engine, Transmission and Drive Train and internally lubricated parts. As the manufacturer’s warranty was out of warranty, the item the customer is talking about was not covered.

Apr 11, 2013 -

lwilloughby responded

Allow me to respond to the Director of Operations response. I did purchase the vehicle.....I was not offered any sort of extended warranty. I did not sign off on any such thing. the 100% parts and labor warranty was not specified to me as to what it didn't cover, nor what it did. the sticker panel in the window at time of sale did not specifiy. it is understandable that in fact some things are not going to be covered under warranty. However, being lied to repeatedly every day, about the whereabouts, and progress of my vehicle, ending up finding out that no such parts had even been ordered by University Ford, after being lied to for days on end that they were waiting on them. In fact, they did not even look at the climate control buttons, they were never told about them. University Ford service manager added that they were prepared to make the repairs authorized at just that notice from Sport Durst. being lied to another 2 weeks about that, and nothing was happening. Until County Ford, in my home town....34 miles away from Sport Durst....found my vehicle parked outside, keys in after hours drop box Monday morning the 8th of April.... Now ....this isn't a warranty issue any longer...its a lieing issue, its a distrust issue, and making me wait for weeks on end for the return of my car.....i feel that i am unjustly served. and once again..I offer a chance to make me happy and fix my car, at county Ford in Graham, and we can part ways after, with my thoughts on good buisness.

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