Sport Durst Hyundai

Worst experience EVER! Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay $1,371.56 and my car still DOES NOT WORK. Look at their bad reviews, I’m not the only one. I trusted this company because it is a dealership but let me tell you about my experience. Where are the -2023 stars? I have video footage (links below). Compare the videos to the picture (invoice). https://youtu.be/0DdY3ywS_Cs https://youtu.be/b2rxliikI5g This company is using predatory practices throughout their services. I was deceived about work that needed to be done, and also work that was actually completed. I also kept asking for pricing before the work began, and they only gave me the cost when the work was completed. We (myself, and Brian Nelson and Brian Yates) sat in the office and went over the 19 phone calls/conversations. I expressed how I trusted them because they were a dealership so why would they complete work without giving me the pricing and also, work that did not help the problem that I came in there for. My actual problem was a $300 or less fix. I went to another mechanic so I could understand exactly what was going on with the “completed” work. I discovered that some of the parts were in fact not changed, and the service department lied about what needed to be fixed to get my car running. Watch the link. This experience has been a nightmare. I told them that my only concern was to get my car running. I wasn’t given pricing until the work was completed, the salesman, Alex admitted his wrongdoing. His coworkers admitted that Alex has a bad habit of doing that. The mechanics make money off of work being completed from sales. This company creates fake problems and creates fake charges. This company also knows that there should be a recall for the 2017 Hyundai Elantra engine (just like they did for the Senata) I asked to speak with the GM (Wayne Debois) and Brian Nelson said that I was not allowed to because Wayne said "NO", and that Brian has the final say concerning disputes. My issues are: Timeline of recorded phone conversation between myself and Alex Morrison (sales rep for the service department): 1/24 Diagnostic test (no total cost given, no written estimate, no price authorized) 1/25 Diagnostic results: coolant hose because it was one factor of the problem: (Approved) 1/30 I asked for total cost of services (no total cost given, no price authorized) 2/3 Alex called to tell me they had to change of hose order (service from 1/25 hasn’t started) (no total cost given) (no total cost given) 2/8 Alex called to say the parts (hoses) came in. I still did not receive the total cost or ANY cost. 2/9 Alex called with total cost and to say that everything was already installed. 2/9 Alex emailed me from a gmail account (picture included) with the invoice. 2/10 I go into the office, Alex admits that he failed to give me the requested invoice/cost, and completed work without a price approval. I asked Alex to speak with his manager and he had a guy named Blakely meet me. Manager, Brian Yates was called. Service mechanic could not find parts that were replaced. 2/11 (Sat) the following day (only to find out he wasn’t a manager at all). Another employee pointed me in the right direction of Brian’s office, but he wasn’t there, so I had to come back another day. 2/13 We were able to meet two days later (closed on Sunday) Brian heard all parties, included other employees who had witness Alex’s predatory and manipulative behavior. We bring our vehicles to dealerships because we believe we can trust them to do what is right. Brian Yates agreed said that I only had to pay for the diagnostic test and could take my (still not working) vehicle. I refused that offer because my vehicle was still not working and he agreed that his employees behavior was not satisfactory. I requested to speak with his manager. We met with Brian Nelson (Brian Yate’s manager), More

Have owned Hyundai’s since 2011 and never had any issues. Until now….My 2021 Santa Fe with 7000 miles, was towed to sports durst on Saturday, August 13th. They finally called on Tuesday August 16 and indica Until now….My 2021 Santa Fe with 7000 miles, was towed to sports durst on Saturday, August 13th. They finally called on Tuesday August 16 and indicated the transmission had to be replaced but they had no idea when they could get one. I called later that week and was told they were still looking and would touch base a few times a week with an update. Since then silence. I called following Monday at 9 am and left a message asking for an update. Still no response as of late Wednesday. They also could not provide a loaner even though it is under warranty. While I can understand some supply chain issues I don’t understand why it is so difficult to obtain a transmission. More importantly their lack of communication is disturbing and unprofessional. It says a customer is not important to us. Following an online review a Sport Durst customer rep sent a link asking me to call to discuss the situation. I called and guess what? He never returned my call. Also called the GM and he never returned my call. Finally went to dealership and service dept said (5 days after I left a vm) that they were going to return my call but still didn’t have an update on repair. We have a trip planned that we cannot cancel and needed an SUV. Since warranty repairs we’re unknown we had few options and reluctantly sold our Santa Fe and purchased a new one. Unfortunately they refused to work with us and took advantage, giving us less on the trade. Again corporate was absolutely no help. Going forward obviously don’t recommend Hyundai and Sport Durst. More

The biggest mistake I've Made when purchasing a car was buying it from sports Durst automotive. Especially having to deal with Dame who lied to cover his own butt, hui or Hugh wind and Trey. I bought a veh buying it from sports Durst automotive. Especially having to deal with Dame who lied to cover his own butt, hui or Hugh wind and Trey. I bought a vehicle and have had nothing but problems ever sense. Extremely disappointing when you trust a company to do right by their customers More

SAVE YOURSELF STRESS, TIME, MONEY, AND FRUSTRATION. The biggest regret is choosing this company to purchase a vehicle with. I would never recommend them to anyone. The buying process was easy but on The biggest regret is choosing this company to purchase a vehicle with. I would never recommend them to anyone. The buying process was easy but once they had to own up to what they promised it because a problem. Within 7 days the vehicle would not start, the trunk would not function properly and obviously I was upset since the first thing I told Dame was I would like a reliable vehicle when I came in to purchase and I feel they are only trying to get over on people. I was reassured that they checked everything but when I reached out to the managers (hieu or hugh Wind and Trey) they all stated this is what happens when you purchase a used vehicle not taking ownership or apologizing at the very least that there was a problem that obviously was not checked. They refused to take the vehicle back for me to get another. With having two children and two parents with health issues I provide for I feel I can not trust the vehicle I was sold. It did not work when I needed it the most in LESS THAN 7 BUSINESS DAYS OF PURCHASE! They sent a tow truck to pick the vehicle up after multiple phone calls on my end. The Gentle man that picked up my vehicle stated to me they get this all the time that there has been so many issues with this company getting over on customers and not owning up to their word when it comes to issues with vehicles. Fast forward 3 days later the vehicle was driven back to me with the tire pressure light on and both batteries to the key fab dying. In which I had to get replaced less than 14 days of purchase. Today I get a call to pick up my plate. So as Dame told me to do I asked about getting my windshield replaced as he stated would be done when I purchased the vehicle (in front of my father who was also present) after they transferred me multiple times and no one new what I was talking about they asked me to call Dame and let him work it out. I call Dame and now I am being made out to be a liar because he told us one thing and documented another. He has made it out as if he never said that he would be sure the windshield would be replaced when he did. so I have absolutely no trust in this entire company. The only one that is even trying to fix the issue at this point who is Mike (another manager there) so I can appreciate that but it does not make up for the extreme unnecessary amount of stress I have had to deal with with this company and vehicle. DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY THAT ACTUALLY OWN UPS TO THEIR MISTAKES AND HAS SOME SENSE OF CUSTOMER SERVICE! More

The best place in the world to buy a car they will get you more than what you want. Big shout out to Tracy Floyd. Best sell man alive if you need to ride go check him out. Thanks again sport durst you more than what you want. Big shout out to Tracy Floyd. Best sell man alive if you need to ride go check him out. Thanks again sport durst More

Everyone at this location is so nice!! Hospitality thru the Roof!! My family is grateful!!! I’m not good with names but every person that serves me; makes sure I leave with a smile and no complaints on ser the Roof!! My family is grateful!!! I’m not good with names but every person that serves me; makes sure I leave with a smile and no complaints on service!! I had a leaf stuck in between my cabin filter and my motor they fixed it with no problem!! They are so understanding and they love my 15 month old son!!! Thank you to everyone at Sports Durst Hyundai for your service!!! More

I was lie to and over charged by the Mitsubishi service tech Corretta Miller. Then on top of that my tonneau cover was stole and truck damaged while in their care and Brain Yates one of the managers declar tech Corretta Miller. Then on top of that my tonneau cover was stole and truck damaged while in their care and Brain Yates one of the managers declared it was not their problem! So I was ROBBED TWICE! I WILL NEVER GO BACK TO THESE DEVILS FOR SERVICE!!! More

Sport Durst Hyundai, 4507 Durham Chapel Hill Blvd. Durham, NC 27707 I went to Sports Durst Hyundai on Saturday October 16 to test drive and purchase a Hyundai Kone SEL. Everything went well on the Durham, NC 27707 I went to Sports Durst Hyundai on Saturday October 16 to test drive and purchase a Hyundai Kone SEL. Everything went well on the test drive and the salesperson, Taylor Burton, was courteous and professional. She did inform me that the HMF Dealer Cash bonus was already in the discounted price. That was not on their website, but at the time it was a minor issue that sent up a red flag. I had already looked at your website and saw that they were part of your shopper assurance program. The reason I checked was that no one in the area was giving any discounts on vehicles except Sport Durst Hyundai. I was pleased that they were a part of your program and that what they posted on line was indeed the price of the vehicle. ( I have attached a screenshot of the website information and the window sticker for your information.) When the salesperson gave me the information about the vehicle, I was stunned to find out that the documentation fee was $1,900? (I believe it was $1,954). When I asked why the documentation fee was so high, she informed me that the windows were tinted aftermarket and that they put fabric protection on the vehicle aftermarket. (There was no dealer installed options sticker on the window of the car next to the Monroney label nor was it listed as a dealer installed option as the buyer's order.) I have filed a complaint with the NC Attorney's General Office for Fraud. As listed on the North Carolina DMV website, there are no documentation fees for these dealer installed options because it is not a paperwork item. I would think that this is not in keeping with your shopper assurance program that guarantees open pricing since these dealer installed items were hidden in the documentation fees. I did not alert them to this because I, at that point, was not going to reward a dealer with deceptive practices. They did offer to lower the price to 27,500 on the vehicle out the door from the 28,000 and change they originally offered. I did ask if I could not have these items put on a vehicle coming in and I was told no. I am in the process of purchasing a Honda HRV at this point which is a shame because I really wanted a Hyundai, but I am okay since this is the fourth Honda I am purchasing. When treated fairly, I tend to be loyal. More

SPORT DURST VOLKSWAGEN - Goldsboro, NC Ask for Kevin & Ms. Frankie!!! RESPECTFUL, HONEST, CARING, CUSTOMERS ARE TREATED LIKE FAMILY, PROVE THEY CARE, PROFESSIONAL, HELPFUL, ABOVE THE REST, MAKE YOU FEE Ms. Frankie!!! RESPECTFUL, HONEST, CARING, CUSTOMERS ARE TREATED LIKE FAMILY, PROVE THEY CARE, PROFESSIONAL, HELPFUL, ABOVE THE REST, MAKE YOU FEEL COMFORTABLE, and most importantly TRUSTWORTHY!!! (BEST car buying experience I have EVER had!) If I could rate higher than 5 stars I WOULD! This is by far the BEST place to go when you are looking for a vehicle! I was having a difficult time finding the car I wanted, and Kevin & Ms. Frankie WENT ABOVE AND BEYOND!!!!! They stayed several nights past closing with me, made phone calls to the banks, and they were honest with me every step of the way! I went into the dealership inexperienced, and a young woman who did not know much about financing a vehicle. Ms. Frankie sat down with me, explained all the different options, and let me know what she thought would be my best option. Their focus was not on getting me a car that would put more money in their pockets, but what was my best option considering the value, price, interest rate, and refinancing... and making sure I left out the door feeling happy and comfortable with my purchase. It is very difficult to trust a salesman, when you know the ultimate goal is to make a sale, but these people are GOOD TRUSTWORTHY PEOPLE! If I lived out of town, I would travel in the future just to deal with them, as that is how comfortable I feel with them. I would recommend anyone I know to go see KEVIN and MS. FRANKIE!!! I had a few issues and concerns, and they did not have to help me but they did! I had already purchased the vehicle, and noticed a few things that had me concerned. Instead of telling me they couldn't do anything about it since I had already purchased the vehicle, they looked it over, agreed with me, and offered to fix everything! I would like to stress, they did not have to do this, as I already made the purchase, but it is clear that they value their customers and uphold the standards of the vehicles that they sell!! Ms. Frankie stated her ultimate goal was to have me and my husband happy with what we got, and she not only said that, but put it into action! They gave me a loaner vehicle while the vehicle I purchased was being repaired. If they were trying to scam me, they very well could have, however they did the right thing and allowed for me to pick a different vehicle or give them the chance to fix everything I was wanting fixed. Like I stated, I had already purchased the vehicle and didn't realize a few things until after the fact (that they were also unaware of), and they were extremely respectful and willing to help! I had an issue with one of the tires, and Kevin met me well after they closed on the side of the road to help me change a tire, and then they ordered me all new tires because of the inconvenience. I was SHOCKED at that act of kindness I was not expecting! I don't know any other car salesman you could call at 8:45pm at night and they come meet you to help you put a spare tire on your vehicle, after spending hours with you at the dealership already. It is truly amazing and unbelievable at how great of an experience I had, I could not say enough great things about this dealership and the people that work there. If you question the validity of anything I have stated, I am not related to anyone here, just met them last week, and feel free to reach out to me if you have any questions on my experience!!! YOU WILL FEEL LIKE FAMILY AS SOON AS YOU WALK IN THE DOOR...it's a place like no other!!!!!!!!! Respectfully, Nicole Rose More

It is an absolute shame that mistakes and customer service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it in a timely and definitive manner. “I’m too busy” is not an excuse for poor customer service – if you had better trained employees and made fewer mistakes, you would be less busy. But I have a feeling that problem will rectify itself when customers stop coming. It is telling that management names and contact information is omitted from their website – they do not want to hear from you. There are two types of customers at Sport Durst Hyundai; 1) Prospective customers they will tell anything to make a sale and, 2) Former customers they never want to hear from again because they already have your money. Do not reward this type of incompetence and abhorrent customer service by patronizing them. Let’s be frank, Dealerships add little to no value to the car buying process. Their only role is to complete paperwork accurately and provide local customer support for the products they sell. Sport Durst fails monumentally on both accounts. Below are just a few highlights of my horrendous experience with Sport Durst/Millennial Automotive Group. - Called sales rep (Taylor) and asked her to do walk around of vehicle to note any damage as I would be driving from 2 ½ hours to purchase a demo car. Rep indicated no damage yet when I arrived there was very visible damage to the rear bumper. - Finance Director (Dennis) misrepresented terms of CPO warranty indicating that service under the warranty had no customer copay/deductible and that the warranty period would commence from the date and mileage the vehicle was delivered to me. Both statements are inaccurate and contradicted by the CPO Warranty terms and conditions posted on Hyundai’s website and in the paper work he provided to me. Also did not sign the CPO documents and listed incorrect lienholder on sales documents. - Left repeated messages for Finance Director, Sales Manager, General Manager and even the MidAtlantic sales director for assistance in acquiring the corrected documents. No response to emails and verbal promises to provide were not followed-through. Excuse given was that they were busy and had paperwork everywhere - that's encouraging - Plates were deliver to dealership for pickup (2 1/2 hrs away) despite assurances they would be mailed to me directly. More