Sport Durst Hyundai

Do Not stand behind their product/service I purchased a 2019 Jeep Cherokee in November 2018. I was told that I had a 1 year maintenance program for oil changes and tire rotation. My first visi I purchased a 2019 Jeep Cherokee in November 2018. I was told that I had a 1 year maintenance program for oil changes and tire rotation. My first visit I had to remind sales that I had this program. The sales person entered it into the system. My 2nd visit I was told that I didn't have a maintenance plan again. Spoke to sales again, this time no help. Spoke to finance guy, no help! Ended up paying $135 for oil and filter change and tire rotation! Buyer beware! More

Never keep their appointments or word. Set up an appointment for a test drive, and the deal came with a gift card. I waited 45 minutes, as they forgot to tell Jeremy that I was there. So I Set up an appointment for a test drive, and the deal came with a gift card. I waited 45 minutes, as they forgot to tell Jeremy that I was there. So I go for the test drive and am assured by Jeremy that my info was entered into the Hyundai system. That was early May, 2 months later and nothing. I have called several times and keep getting a run around. Bottom line, from the managers down, not trustworthy people. More

Not a bad experience They advertise on their website that you can get a $25 gift card if you test drive a vehicle from them. Not only did i test drive one, but I ended up They advertise on their website that you can get a $25 gift card if you test drive a vehicle from them. Not only did i test drive one, but I ended up purchasing. I've put of writing this review because I hoped they would deliver on the gift card, but its been over 3 weeks and they still have not. My sales guy said he has left messages with the Director to get this to me. I also emailed and left a vm for the Director and he has yet to call me back. Very frustrating considering i just purchased a vehicle that cost 34k. Car buying experience was not bad. My sales guy was nice and very helpful. I would recommend them if you are looking for a car. Just dont try and get in touch with the Director of Ops -JP. More

Lack of communication in re to outrageous bill No response from this man after email and sending detailed letters in regard to my daughter being ripped off totally. She only could afford $280 for No response from this man after email and sending detailed letters in regard to my daughter being ripped off totally. She only could afford $280 for speedometer. The salesman over the phone confused her and convinced her to fix car. Cost: $640! Sadly, my daughter is only 23 and has a communication disorder. The sales person totally confused her; did not send a proposed bill before doing the work. I was out of town and could not help her. More

Terrible mangement.. profit center only 20 years in the business, and the worst customer service I have ever seen... customers can make an appoint and wait 3 hours if owner has a friend come 20 years in the business, and the worst customer service I have ever seen... customers can make an appoint and wait 3 hours if owner has a friend come in, he will push them ahead of u quickly... this is a lying, cheating organization like I have ever seen.. no one can do there job due to arrogant owner.... everyone are yes men and no one is happy... I don’t understand how they are still in business ... please take my advice... u will get better honest service going somewhere else.. this place sucks to the HIGHEST DEGREE... take my advise.. u will be disappointed.... More

Hyundai Velastar Turbo, do not buy. My son Harry problem With the Turbo in his vehicle. They replaced it completely. 3 weeks pass the warranty on the new one it happened again and of c My son Harry problem With the Turbo in his vehicle. They replaced it completely. 3 weeks pass the warranty on the new one it happened again and of course they refused to assist us. Buyer beware More

Customer service Very good team of sales people. Nice and pleasant upon my first at the dealership until my sales was completed. My son and I enjoyed our experience Very good team of sales people. Nice and pleasant upon my first at the dealership until my sales was completed. My son and I enjoyed our experience at this dealership. More

No pressure sales consultant If you are going to purchase a vehicle from Sport Durst Hyundai, I highly recommend you speak with Ricky Copelin. He is patient and funny and very kn If you are going to purchase a vehicle from Sport Durst Hyundai, I highly recommend you speak with Ricky Copelin. He is patient and funny and very knowledgeable about the features on each vehicle. At no time during my buying experience did I feel pressured to make a purchase. If I ever purchase another Hyundai, it will be from Ricky! More

Best dealership in durham It was a pleasure doing business with Mr.Ricky Copelin. Very professional and knowledgeable throughout the entire process. I highly recommend him. Gre It was a pleasure doing business with Mr.Ricky Copelin. Very professional and knowledgeable throughout the entire process. I highly recommend him. Great dealership as well. More

It was great got exectly what we needed!! I give you guys six stars, I and the wife liked the fact that Rodney met us outside when we pulled up, he showed us the available models we were inter I give you guys six stars, I and the wife liked the fact that Rodney met us outside when we pulled up, he showed us the available models we were interested in and Rodney and the crew made the hole process was very laid back and easy with no high pressure, something the wife and I had not seen in other similar experiences ! More