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Sport Durst Chrysler Dodge Jeep Ram
Durham, NC
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 534 reviews
August 05, 2021
My Car was in Service for over a month. In this time there were hardly 2 call i received for an update on my car. I called the Hyundai Team number of times (10+ calls and 10+ VoiceMails) and there was n there were hardly 2 call i received for an update on my car. I called the Hyundai Team number of times (10+ calls and 10+ VoiceMails) and there was no single response. I had to physically go to the location to get the status update on the car and only thing I hear was it's still work in progress with no ETA. One fine day, I received a call (after 40 days) they just mentioned it's fixed and pick up your car. I picked up the car in the morning and the Service representative mentioned Sir, your car is detailed and ready. When I checked the car, it was not even touched and dust all over the place. I asked the representative there and he said oh it's not detailed I am so sorry. This is the kind of service you get. I asked about the problem with car and the representative just read the lines from the records. They are not even sure what the problem was and just said this is what is written in the form. What kind of skill/knowledge is that? After 40 days, you get your car back without any explanation or any courtesy of cleaning the car. I could have given 0 or negative stars but there is not option. I will never recommend this dealership again. More
by parmar
Employees Worked With
Kimberley, Don, Brian Nelson
December 31, 2017
Superb customer service! We worked with Karriem and he was truly amazing thru the entire process. We were given exemplerary customer service during our visit. We highly recom We worked with Karriem and he was truly amazing thru the entire process. We were given exemplerary customer service during our visit. We highly recommend working with the team at Sport Durst when it's time to purchase a vehicle. More
by Wanda
Employees Worked With
Karriem Thomasson
December 16, 2017
Very helpful! At one moment me and my husband were heading out of the business, but was immediately sat down and spoken with about what would help us help them make At one moment me and my husband were heading out of the business, but was immediately sat down and spoken with about what would help us help them make a deal. More
by Sfabs32
Employees Worked With
Lionel Price, Glenn Rice
November 15, 2017
INCREDIBLE EXPERIENCE!!! Everyone was helpful, courteous, and super friendly. You guys we unwilling to quit until you made it possible for us to leave in the car we wanted. Hu Everyone was helpful, courteous, and super friendly. You guys we unwilling to quit until you made it possible for us to leave in the car we wanted. Hugh Nyugen is simply awesome. Love this place!! More
by Jeepdriver
Employees Worked With
Hugh Nyugen
October 02, 2017
Hieu Nguyen was excellent helping us We were able to get the automobile I needed and the service was excellent. We will continue to come back to this dealership when we need a newer vehi We were able to get the automobile I needed and the service was excellent. We will continue to come back to this dealership when we need a newer vehicle! More
by Sheila5
Employees Worked With
Hieu Nguyen and the financial person was great
September 26, 2017
First maintenance service visit Very convenient, pleasant & professional. Service performed in under time frame indicated. They were even able to add on taking care of a manufacturer Very convenient, pleasant & professional. Service performed in under time frame indicated. They were even able to add on taking care of a manufacturer advisory issue without needing to schedule an additional appointment. More
by LF2017
Employees Worked With
Chad Wilkins
August 17, 2017
mannerism of business. I was well and kindly treated and cared for for the service I went for. Very timely and immediate attention was given, well informed of the costs and I was well and kindly treated and cared for for the service I went for. Very timely and immediate attention was given, well informed of the costs and recommendations were politely presented. Shuttle service was given an extra effort and extra mile of promptness beyond that of the regular shuttle and driver and schedule so that an elderly and not a well person like me would not have to wait for too long for it. The entire dealings were beyond the scope and standard of business of this day and age. I surely had encountered the very center of and the divine side of doing business itself----a heart, a beating heart. More
by RL
Employees Worked With
Antony Gonzarlos, and Ron of the Shuttle service., Chad Wilkins
August 16, 2017
AWFUL AS ALWAYS I purchased A brand new 2015 Chrysler 200 from them on 6/1/15. I have been called in by them 3 times in the last year to come in for a trade in or to I purchased A brand new 2015 Chrysler 200 from them on 6/1/15. I have been called in by them 3 times in the last year to come in for a trade in or to lower my payments and every single time I have been told that I have negative equity which then they ask for a cosigner or a large down payment. I also have been to other dealerships to trade and also to the SECU but they tell me that I was screwed by Sport Durst when I bought this car because it is not worth what I have invested into it and I should not have this much negative equity over $7000 and that they are unable to help me due to this.. I am now at a loss and am unable to get out of this car. I am a loyal paying customer and have not had any late payments but that does matter to them. I DO NOT recommend anyone to purchase anything from Sport Durst if you don't have to. Very dissatisfied customer, Sharon Allen Thorpe More
by sharon01
Employees Worked With
Jordan , Malcom Davis
April 26, 2017
the service is the worst The service center is the worst i have ever experienced i only go there when absolutely necessary. you make an appointment and then they do nothing w The service center is the worst i have ever experienced i only go there when absolutely necessary. you make an appointment and then they do nothing with the vehicle all day call you at 5 pm and tell you two more days this is unacceptable and i will never go there again More
by andrew tipaldos
Employees Worked With
andrew
April 16, 2017
customer service ninjas I have been using maint at Sport Durst for many years - they service both my 05 and 06 TJS very knowledgeable - never try to offer maint that is not n I have been using maint at Sport Durst for many years - they service both my 05 and 06 TJS very knowledgeable - never try to offer maint that is not needed and diagnose issues fast as well as potential issues - also... customer service ninjas! More
by JohnM
Employees Worked With
old guy that likes to hum tunes in a baratone voice
