Sport City Toyota

Cancelled lifetime oil change agreement Very disappointed that Sport City would cancel lifetime oil change agreement and ruin their reputation over a small amount of oil. Purchase my 2007 T Very disappointed that Sport City would cancel lifetime oil change agreement and ruin their reputation over a small amount of oil. Purchase my 2007 Tundra, which currently has 111,00 miles on it, because of the lifetime oil change. Went in this month for my oil change and was told that the program had been cancelled even though the agreement states "non cancelable" and "non transferable". When I questioned how they could do this I was told by the General Sales manager, Wiley Jackson that "I got my moneys worth out of my oil changes" when I stated that their was no monetary value on the agreement he said, "you people just use us as a slush fund and get your maintenance done somewhere else" I then contacted Gary Gray the General manager by email, his response gave no apology for inconvenience it was just very abrupt and I was told that there was no mistake, that the program was not being followed by the customer and that taxes and shop fees were not being collected or paid and so it wasn't a good program for the store. The program was intended for customer retention and was a reasonable loss for that purpose. In other words, you haven't bought another vehicle from us so we are cancelling our agreement with you because it doesn't benefit us. I have been considering purchasing a new truck for a few months now but now know that I won't be purchasing it from Sports City. Very disappointed in their customer service and unprofessionalism. It could have been handled much better. More

I bought my car at Sport City Toyota, Dallas in 2013. I bough an extended warranty package including also lifetime oil change. Today, March 22,2020 took my car to the service and I was told that the “life bough an extended warranty package including also lifetime oil change. Today, March 22,2020 took my car to the service and I was told that the “life time oil change” is not good anymore! How fair is that! Very disappointed with this dealership! More

Contacted service dept to schedule lifetime oil change and was informed offer no longer valid because dealership had been sold. I will never purchase another vehicle from this Toyota location. and was informed offer no longer valid because dealership had been sold. I will never purchase another vehicle from this Toyota location. More

lifetime oil change not honored Purchased my vehicle new 2010 and was given lifetime oil changes. This agreement states it is "non cancelable" "non transferable". I am the original o Purchased my vehicle new 2010 and was given lifetime oil changes. This agreement states it is "non cancelable" "non transferable". I am the original owner of the vehicle and have had all the service work on this car done at this dealer. Today I'm told the lifetime oil change program has been "discontinued". They are no longer honoring it. There was no communication to customers that were still using this program. Attempted to contact Gary Gray, General Manager but no response. I encourage anyone having this same issue to contact general manager & if no results then contact regional toyota to complain. Can also file complaint with Better Business Bureau & Texas Department of Motor Vehicles. More

Length of time for simple service...dead battery I came in at !:20 p.m. on 3/24 during the Coronavirus pandemic. Of course, I hated to be out - but one does need to have access to their car. In sho I came in at !:20 p.m. on 3/24 during the Coronavirus pandemic. Of course, I hated to be out - but one does need to have access to their car. In short, I live at 3:45 p.m. I have been a customer of this dealership and 4 vehicles! I told the person who checked me in that this was the third battery in less than a year for my 2014 Avalon and wanted to know (1) were they replacing because it’s under warranty with a rebuilt battery? No response. When the fellow (Brent) who was at lunch came in - he didn’t approach me; I had to go out (at this point 1 1/2 hours waiting). He said “I’ll check on it”. Then 1/2 hour later he came to tell me they were checking on the battery. Again, I reminded him of the past 3 batteries. He said there were 2; guess I know how many and not to worry it was on warranty...... another 1/2 hour, my car was pulled up. In short - no answers to my question as to why 3 batteries in less than a year! AND, the place was almost empty; people came and went. I had an appt and I WAS the last to leave. Unacceptable! I always used Carlos Ramirez wh9 left after they sold. I hope someone at Toyota reads this my questi9n still needs to be answered! More

This is the worst dealership i have seen. The service personnel are rude and unprofessional! They always try to overcharge and they don't even let customers talk to mangers for complaints. They just trie personnel are rude and unprofessional! They always try to overcharge and they don't even let customers talk to mangers for complaints. They just tried to charge me $77 for my regular oil change which i pay $59 all the time. And when i asked to talk to the manager they said he is in the meeting. Eventually, i paid $62 . Raymond was so unprofessional. He told me i will pay $77 next time if i come there for a service. I will never go back and i will tell my friends not to go there!!! More

I bought my vehicle at this dealership because of the lifetime oil change because this dealership is not close to me but was woth it for this reason. I was told today because this was costing them money lifetime oil change because this dealership is not close to me but was woth it for this reason. I was told today because this was costing them money this lifetime was now cancelled. How can you cancel a lifetime warranty. It is not my fault i hold on to my vehicle and advertise that these vehicles last so why are you surprised that there will be years of oil changes. More

This guy's is the worse guys to deal with special Melissa Patterson in financial stay away from her she can take advantage of any body she can they a bunch xxxxxxx I'm not recommend this dealer at all go som Patterson in financial stay away from her she can take advantage of any body she can they a bunch xxxxxxx I'm not recommend this dealer at all go somewhere else More

Purchase of Used Toyota Highlander I recently purchased a used, 2015 Toyota Highlander Hybrid from Sport City Toyota. My used car dealer was Jesse and he did a great job! He answered I recently purchased a used, 2015 Toyota Highlander Hybrid from Sport City Toyota. My used car dealer was Jesse and he did a great job! He answered all of my questions and handled the negotiation in an upfront manner without pressure. The car is in great shape. I was able to see a full CarFax report and Jesse explained the history of the car that he was aware of. I was able to take my time during inspection and the test drive was very straightforward. I would go to Sport City again to buy another used car when I am in the market. More

Smooth experience I was able to quickly drop my car off and lounge until it was ready. Easy quick process signing paper after car was serviced before heading out. I was able to quickly drop my car off and lounge until it was ready. Easy quick process signing paper after car was serviced before heading out. More