Sport City Toyota

Deceptive- I wish I had read reviews BEFORE I traveled 2 hrs When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 and way after I got home to Waco I discovered that there were add on charges -exterior & interior coverage ($499), key replacement $(605), DNA don't even know what that is for $650, 100000 mile coverage. Car price was really $20,253 and then the sales tax. The $2253 could not be separated from the car price I was told later on as it comes with the car and NO WHERE on the sticker was the add on charges. Additionally, I got a quote from Jeff Rushing and the sales manager that day would not honor it. I believe this is deceptive practices and I did not look at the paperwork while I was chatting with the finance manager. I was caught up in the new car frenzy. Preston was my salesman and he was great but I am so mad and trying to find out how I can do something about this because it is just wrong to deceive. So I paid that ridiculous price with all the other fees, additional coverage and my $18,000 car will end up costing me $29,319 AND it didn't even come with floor mats. I have made one payment and I get angry every time I get in the car. It represents my stupidity for being in a hurry and trusting and it makes me sick I patronized this behavior that looks like a pattern. I wonder if John Eagle himself knows that this is the way his dealers do business. I am going to put this out wherever I can so that nobody else falls trap to this. The attorney general should be made aware of these practices because it is DECEPTIVE TRADE PRACTICES. More

Terrible customer service, lied the whole way through My recent experience at Sport City Toyota was extremely disappointing and overall pretty horrible. We had to deal with 2 different sales people who pr My recent experience at Sport City Toyota was extremely disappointing and overall pretty horrible. We had to deal with 2 different sales people who promised us different things that later were not followed through on. Then they had the nerve to charge us for something that they promised to give us as a perk. I had to argue with them that Julio and Taurus separately said it would be free and then have them take it off the bill when they swore I was mistaken so we never got the perk we were offered. This happened with 3 different perks they offered. None of the sales guys communicated with each other and the level of customer service was a zero. They just care about getting their money and not providing you with a good vehicle or an enjoyable experience. The car gave us brake trouble the DAY after we bought it, so we brought it to 2 separate mechanics. Sport city said that they were lying to us, the car was fine and that there wasn't a problem, and that they wouldn't fix it. We had to threaten to return the car for them to simply tune up the brakes. Lastly- aside from the fact that I'm in finance, monthly payments are a pretty basic thing to figure out with a simple rate calculator on your phone. When my husband went in to buy our car they kept him there for an hour "figuring out" 4 different monthly payments using the same purchase amount and interest rate! Aka trying to get every cent out of us they can. The whole atmosphere wreaks of the stereotypical sleazy car salesman vibe. They have a lot of work to do to show that they care about their customers and want to provide quality service. More

Never Ever Get Service Here I dropped my Truck off for service and steeped inside to get an oil change. Once my truck was delivered to my, I set off for my work day. When I got t I dropped my Truck off for service and steeped inside to get an oil change. Once my truck was delivered to my, I set off for my work day. When I got to my destination, I reached for my change container to pay the meter and it was gone. While looking for it, I also discovered my 380 Pistol was gone and my flashlight. I drove back to the dealership and called Ed Allen the service manager to inform him. I then called the police and had them meet me there. Ed Allen blamed me for leaving in my truck. He said his people would never do that. The police report has been filed with Dallas PD. Ed Allen would not come out and speak to me or ever return any calls. He is a sorry excuse for a manager and employees criminals. I will continue to post reviews until my gun is returned and Ed Allen returns my call. More

Promise you one thing, you get cheated once you buy the car I was cheated by this dealership when we bought out car from them. They promised us that they were giving us lifetime oil change free with our purchas I was cheated by this dealership when we bought out car from them. They promised us that they were giving us lifetime oil change free with our purchase so we could buy the car from them versus other dealer. We purchased the car from them and now they say that they never promised us any oil change free program and says there is no documentations. Consumers please be careful of this fraud selling tactics and whatever they say or promise please have that in writing and keep that paper with you. They had this in writing when we did the deal. and surprise surprise this paper is not to be found now. WE WERE CHEATED BY THEM AND WILL NEVER RECOMMEND THEM TO ANYONE!!! More

Terrible!!! Run away These guys make you feel comfortable alright but then they rip you off during the sales process and on your contract. first, they tell you one thing These guys make you feel comfortable alright but then they rip you off during the sales process and on your contract. first, they tell you one thing and do another. Before you go there, make sure you take your own calculator to verify whatever numbers they are giving you!!! Also, take a magnifying glass and examine the contract you are signing. My story- we agreed on the OUT-THE -DOOR price over phone before I drove 2 hrs to this dealership. Upon arrival, the price suddenly changed and had gone up 500. Red flag #1, No biggie, I brush it off. Before seeing the finance guy, I sign some paper work stating the agreed OUT-THE-DOOR price (with the salesman) for which I never got a copy of. Upon seeing the finance guy, I told him I don't want any extra stuff if it's not gonna be free. Dude tells me there's no extra cost and comes up with a price. I'm thinking that's the total price I pay over the terms of the finance period (including interest). Walked out the door only to find out that's not what they meant. They changed the out-the-door price to $4000 more than we agreed These guys are sharks!!! SOme of the folks leaving good reviews here are probably affiliated with this dealership. Be smart, you could do better and use a different dealership!! More

We recently visited this dealership to purchase a used vehicle that we saw advertised on Cars.com. We called beforehand to make sure the vehicle was still there and it was confirmed that they still had t vehicle that we saw advertised on Cars.com. We called beforehand to make sure the vehicle was still there and it was confirmed that they still had the vehicle. Upon arrival (an hour later), the salesman we spoke with over the phone could not be found and after 25 minutes the sales manager told me the vehicle we were interested in had been sent to the auction earlier in the week. I had visited this dealership many years before and had the same experience. They will tell you whatever you want to hear to get you in the door - whether it's accurate or not. I would not recommend visiting this dealership More

I must begin by saying that Jarod and Steven are both superb representatives of Sport City Toyota and of the Toyota Product itself. I telephoned the dealership on August 28 and spoke with Jarod Krueger. superb representatives of Sport City Toyota and of the Toyota Product itself. I telephoned the dealership on August 28 and spoke with Jarod Krueger. I explained to him that, due to an illness in the family, I could devote no more than 2 hours to the purchase of a new 2013 Highlander Limited. I asked him if he could make this happen for me. He assured me that he could, whereupon I scheduled an appointment with him for the following afternoon. Jarod paired with Steven, and they worked together as a team to help me. Jarod had the Highlander waiting for me at the curb when I arrived so that a test drive would take only a matter of minutes. Jarod and Steve proceeded to crunch the numbers for me, and, within 30 minutes after my arrival, we had a deal. UNBELIEVABLE!!! If the public knew how Jarod and Steven successfully compressed the ordeal of a buying a new car into a single half-hour, EVERYONE would head straight to Sport City for their next auto purchase. After the signing of all paperwork and the detailing/washing of my new car, I drove off the lot in exactly 1 hour 40 minutes - better, even, than I had hoped for. I must add that Jarod brings a calm and respectful quality to the sales process - he knows his product inside and out, but he doesn't push in any way - that will put him in great demand with all your customers, and particularly with your female customers. Jarod and Steven both are courteous, thoroughly professional, and extremely knowledgeable. I recommend an IMMEDIATE RAISE for both of them! More

Went in for an oil change and expected to wait 1+ hours. They had my car ready to go within 30 minutes. Very friendly staff! Excellent service! They had my car ready to go within 30 minutes. Very friendly staff! Excellent service! More

I have to say that this was the BEST car buying experience so far! This is my third time buying a car and I have to say hands down that this was a very pleasant experience. From the beginning my sa experience so far! This is my third time buying a car and I have to say hands down that this was a very pleasant experience. From the beginning my salesman was very friendly not pushy at all like the typical saleman you see, he was very helpful and very honest! Usually its the salesmen who do not want to work with you but this man was superb! It was exactly what customer service SHOULD be. He paid attention to my needs my wants and I was being extremly picky and indecisive but she showed no sign of being annoyed instead it felt like he put himself in my shoes! & I spend the least time in the delaership than I ever had at any dearlship. My first experience was at Sothwest Kia which took me a total of 8 hours and when i went back to trade in the car the salesman who helped me was arrogant and very negative. My next car buying experience was at Friendly Chevrolet, the salesman was actually a good friend of mine i thought he was getting me a good deal and I ended getting jipped and on top of that they had my car in service for a whole week never did what they were supposed to and they scratched up the trunk and didnt take responsibility for it! DONT EVER GO THERE, i spent a total of 6 hours there. Last i purchased this vehicle at sports city toyota and the experience was just wonderful I was there in and out within 3 hours! The process was super easy and it wasnt rushed I came out with a brand new car with the down payment I wanted and with the payments I wanted! I highly recommend this dealership to everyone! More

Great service as always from Carlos. He is always upfront with costs and does what ever he can to help. Keep doing great work Carlos. with costs and does what ever he can to help. Keep doing great work Carlos. More