Sport City Toyota

2 Hours to look at a tire I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figur I Returned to the dealership to have a tire looked at on a New car I purchased from them a week prior since the car had nitrogen filled tires I figured this would be the best place to go evidently not. it looks like the best remedy for the nitrogen is to remove it and replace it with regular air, this will remedy my need to return to Sport City. The service after the sale no good. More

Buyer beware.. When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mos When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. Sam H. will lie to you and will mostly deceive you to get you to buy a car... More

Used vehicle I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added add I got a used toyota from this dealership in September 2014, the vehicle is good but it was not a pleasent experience. The finance department added additional charges for extended warranty, this was something i didn't ask for. This was on a Saturday night I went back on monday to cancelled the extended warranty and also wanted to return the vehicle, I was very unhappy. I was not able to returned the vehicle unless I trade it in and get the cheapest price possible. Long story short I was not able to cancelled the extended warranty till 3 months later, I was not able to returned the vehicle and it tooked a lot of work and time out me to cancelled the extended warranty. I strongly believe that they need to improve their customer services and over all services at the dealership for loyal customers. Toyota has a great reputation worldwide and their is no need for this people to abuse and treat customers the way they do...... PLEASE READ ALL YOUR DOCUMENTS BEFORE SIGNING, THERE IS NOTHING YOU CAN DO AFTER SIGNING. I will never go gack to this place and I will never recommend them to family, friend and even people I dont even know.........Shop around there are 50,000 other dealerships with better prices and better reputation More

buyer beware! Buyer beware! I bought a new car this week and the sales rep told me I was getting one deal but the finance department gave me documents to sign for s Buyer beware! I bought a new car this week and the sales rep told me I was getting one deal but the finance department gave me documents to sign for something different. By the time I signed documents it was 10pm and they didn’t even give me the documents to read that night. When I reviewed all of the paperwork thoroughly the next morning I realized I had spent $3500 more than I expected. This dealership’s tactics are misleading and predatory. My fault for staying so late to sign documents – expensive lesson learned! AVOID THIS TRAP! More

Worse dealership in the USA This place is horrible from the top down stay away. I just recently bought a vehicle from them with under the mileage required to be Toyota certified This place is horrible from the top down stay away. I just recently bought a vehicle from them with under the mileage required to be Toyota certified but they would not certify it now I know why. Stay away these people will take advantage of you. More

HORRIBLE SERVICE AND THEY ARE LIARS We went to buy a car there. We test drove it and voiced some concerns about noises we were hearing. The sales guy said that they would check over th We went to buy a car there. We test drove it and voiced some concerns about noises we were hearing. The sales guy said that they would check over the car and make sure it was taken care of before we took it home. He even promised a free tank of gas. We paid the guy and left the vehicle to be repaired. It took them another week to get it back to us and still had the same noise. We brought it back to them and they claimed that they did not hear anything. THIS WAS THE SAME NOISE PRESENT WHEN WE TEST DROVE IT! The did not repair the outer scratches (minor) and dent in door. They did not do anything they said they would. When we signed the paperwk they wouldn't put the repairs to be fixed on the paperwork b/c they didn't know what would need to be done until they have their service dept look it over. These guy are crooks. WILL NEVER GO BACK AND WILL NEVER RECOMMEND THEM TO ANYONE!!!!! More

Deceptive- I wish I had read reviews BEFORE I traveled 2 hrs When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 When you buy and settle on a price with them better check what they add to it and it isn't tax title and license. They settled on a price of $18,000 and way after I got home to Waco I discovered that there were add on charges -exterior & interior coverage ($499), key replacement $(605), DNA don't even know what that is for $650, 100000 mile coverage. Car price was really $20,253 and then the sales tax. The $2253 could not be separated from the car price I was told later on as it comes with the car and NO WHERE on the sticker was the add on charges. Additionally, I got a quote from Jeff Rushing and the sales manager that day would not honor it. I believe this is deceptive practices and I did not look at the paperwork while I was chatting with the finance manager. I was caught up in the new car frenzy. Preston was my salesman and he was great but I am so mad and trying to find out how I can do something about this because it is just wrong to deceive. So I paid that ridiculous price with all the other fees, additional coverage and my $18,000 car will end up costing me $29,319 AND it didn't even come with floor mats. I have made one payment and I get angry every time I get in the car. It represents my stupidity for being in a hurry and trusting and it makes me sick I patronized this behavior that looks like a pattern. I wonder if John Eagle himself knows that this is the way his dealers do business. I am going to put this out wherever I can so that nobody else falls trap to this. The attorney general should be made aware of these practices because it is DECEPTIVE TRADE PRACTICES. More

Terrible customer service, lied the whole way through My recent experience at Sport City Toyota was extremely disappointing and overall pretty horrible. We had to deal with 2 different sales people who pr My recent experience at Sport City Toyota was extremely disappointing and overall pretty horrible. We had to deal with 2 different sales people who promised us different things that later were not followed through on. Then they had the nerve to charge us for something that they promised to give us as a perk. I had to argue with them that Julio and Taurus separately said it would be free and then have them take it off the bill when they swore I was mistaken so we never got the perk we were offered. This happened with 3 different perks they offered. None of the sales guys communicated with each other and the level of customer service was a zero. They just care about getting their money and not providing you with a good vehicle or an enjoyable experience. The car gave us brake trouble the DAY after we bought it, so we brought it to 2 separate mechanics. Sport city said that they were lying to us, the car was fine and that there wasn't a problem, and that they wouldn't fix it. We had to threaten to return the car for them to simply tune up the brakes. Lastly- aside from the fact that I'm in finance, monthly payments are a pretty basic thing to figure out with a simple rate calculator on your phone. When my husband went in to buy our car they kept him there for an hour "figuring out" 4 different monthly payments using the same purchase amount and interest rate! Aka trying to get every cent out of us they can. The whole atmosphere wreaks of the stereotypical sleazy car salesman vibe. They have a lot of work to do to show that they care about their customers and want to provide quality service. More

Never Ever Get Service Here I dropped my Truck off for service and steeped inside to get an oil change. Once my truck was delivered to my, I set off for my work day. When I got t I dropped my Truck off for service and steeped inside to get an oil change. Once my truck was delivered to my, I set off for my work day. When I got to my destination, I reached for my change container to pay the meter and it was gone. While looking for it, I also discovered my 380 Pistol was gone and my flashlight. I drove back to the dealership and called Ed Allen the service manager to inform him. I then called the police and had them meet me there. Ed Allen blamed me for leaving in my truck. He said his people would never do that. The police report has been filed with Dallas PD. Ed Allen would not come out and speak to me or ever return any calls. He is a sorry excuse for a manager and employees criminals. I will continue to post reviews until my gun is returned and Ed Allen returns my call. More

Promise you one thing, you get cheated once you buy the car I was cheated by this dealership when we bought out car from them. They promised us that they were giving us lifetime oil change free with our purchas I was cheated by this dealership when we bought out car from them. They promised us that they were giving us lifetime oil change free with our purchase so we could buy the car from them versus other dealer. We purchased the car from them and now they say that they never promised us any oil change free program and says there is no documentations. Consumers please be careful of this fraud selling tactics and whatever they say or promise please have that in writing and keep that paper with you. They had this in writing when we did the deal. and surprise surprise this paper is not to be found now. WE WERE CHEATED BY THEM AND WILL NEVER RECOMMEND THEM TO ANYONE!!! More