Sport City Toyota

2012 Toyota 4Runner I always get the best service, even though my car is not new, but Mr Raymond Garcia always update me on possible problems and discounts. I shall conti I always get the best service, even though my car is not new, but Mr Raymond Garcia always update me on possible problems and discounts. I shall continue bringing my car there for service. Verleda Mcgee More

the staff was very nice The staff that help us get out car was very nice and helpful. Thank you Mike King for your help. Also, the finance manage Melissa Pattison. The staff that help us get out car was very nice and helpful. Thank you Mike King for your help. Also, the finance manage Melissa Pattison. More

Professional and knowledgeable I have purchased trucks in the past from Sports City, and had service done even thou I purchased from different dealerships, and I find Sports City ha I have purchased trucks in the past from Sports City, and had service done even thou I purchased from different dealerships, and I find Sports City has given me the best out of all others. More

Beware . They snuck in lifetime oil changes on the bill. They will also upsale full warranty afterwards after you agree on a price. Pre-certified only gets y . They snuck in lifetime oil changes on the bill. They will also upsale full warranty afterwards after you agree on a price. Pre-certified only gets you basic warranty, not full warranty. Will not honor any IOUs they promise. More

Ed Allen is unpleasant and unprofessional! Be weary! Ed speaks down to people... He treats new customers like we should be thankful for him vs valueing the customer at all. Be cautious not a good experi Ed speaks down to people... He treats new customers like we should be thankful for him vs valueing the customer at all. Be cautious not a good experience at all More

Incompetent dealership If you make a reservation to look at a vehicle, and they sell it before you get there don’t expect this dealership to give you a curtesy call before h If you make a reservation to look at a vehicle, and they sell it before you get there don’t expect this dealership to give you a curtesy call before hand. Unfortunately for me I was coming out of state to look at a vehicle, and had a flight booked & paid for. Thank God I looked at their website and happen to see the car was no longer on there. I call and of course it’s gone. No I didn’t have a deposit to hold the vehicle but the least you could do is give me a call and let me know. I had to find out less than 4 hours before my flight, and of course with airplane cancellation fees, and this fee and that fee, I lost out on $257... gone to nothing. Its funny how they’ll call you, and email consistently when you inquire about a vehicle online, but wheres the common curtesy to call someone and tell them you sold the vehicle?? You had no problem calling my phone at 657am on a Tuesday when I inquired online though. This place has tons of bad reviews, what does that tell you.. places with this many bad reviews have them for a reason. I’d be cautious on buying anything here. Especially if you’re planning on coming from out of state. More

Deceptive I like the Sienna I bought In June 2018. However, when I was signing the Vehicle Buyers Order, there was an item on there that had not been mentioned I like the Sienna I bought In June 2018. However, when I was signing the Vehicle Buyers Order, there was an item on there that had not been mentioned before. The salesman (I think his name was Dolph) told me it was for 5 years of oil changes. Since I live it Fort Worth, I told him I did not want it because I would not drive that far for service. He said I should be able to use it anywhere and if not, let them know and they would refund it. Sure enough when I went to Freeman Toyota in November to get my oil changed, it was not honored. Mallorie, the service advisor, researched it and told me it was for the Sport City Oil Change Program and was not transferable. I called and spoke to my salesman at Sport City who said he would speak to his manager and call me back. He did not. I called the finance manager several times, but my calls were never returned. I was out $599 for nothing. As far as I am concerned this is deceptive trade practices so BEWARE! More

NEVER return a lease here!!!! UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business UPDATE: After SIX months I was finally told today that they (Sports City Toyota) accepted my lease from a leasing company that they don't do business with. I called numerous times, I visited the company numerous times as did my husband and they NEVER ONCE got back to me. I called Les - the leasing manager at least 40 times to get this resolved. Because this has taken so long my remaining balance was sent to collections and my credit went from excellent to fair. The general manager Jeff Russian had the audacity to tell us, "Well why didn't you just pay it and worry about it later??" Well WHY DON"T YOU DO YOUR JOB AND TRAIN YOUR INCOMPETENT EMPLOYEES SO THEY DON'T ACCEPT LEASES THAT THEY ARE UNABLE TO CORRECTLY DEAL WITH???? I turned in my car with Florida plates, they knew it was an out of state car and didn't check who I had financed through. I called at least 100 times and NEVER got a call back. This is the WORST customer service I have ever had to deal with in my lifetime. THIS IS THEIR FAULT! THEY ACCEPTED MY LEASE RETURN!!!!! I SHOULD HAVE BEEN TOLD, "WE CAN'T ACCEPT IT!" I should have driven it back to Florida myself. Worst experience ever. WILL NEVER do business with Toyota again. I'm going to post this experience I went through everywhere possible. The worst employees I've ever dealt with. If I acted the way these people act at my job I'd be fired immediately - as would most people. They don't care at all about their customers. NEVER RETURNED ONE CALL!!!!!!!!! All of this could have been easily avoided if they actually knew how to do their job and told me, "Oh sorry, we can't accept your lease here." Complete fail on their part. DO NOT RETURN A LEASE HERE. They are completely incompetent and haven't trained their employees to deal with lease returns. I turned my lease in July 31st and later received a bill with a late charge for another months rent because they didn't process the paperwork until the 16th of August! When I called to get this settled I was greeted with what would be the equivalent of a bunch of hysterical children having no idea what to do. They keep trying to blame me because I didn't know the name of the person that took my information when I turned it in, who assured me they would process everything and that I had nothing to worry about as I'll I had to do was fill out a piece of paperwork with my name and account number and the millage on my car. The whole process took about 10 min and then I SAW HIM GIVE MY INFORMATION TO THE MANAGER.... so clearly it should be documented somewhere. They then changed their tone and told me that there's a "special" person you turn your lease into - WHY WOULD I KNOW THIS???? WHY WOULDN"T THEIR EMPLOYEES KNOW THIS? When I was greeted at the door and told them, "Hey, I'm turning in my lease!" why wasn't I told, "Oh here's so and so... the lease guy!" The woman on the phone called me an idiot and hung up on me - that's how unprofessional these people are. I then called back and spoke with the leasing manager and low and behold he was able to find that special piece of paper I had been asking for the entire time that had the date of when I turned in my lease. He too was extremely short and was obviously irritated I was bothering him. This is a scam. They are literally scamming people. I am going to contact the BBB about this. Ye be warned! More

Awful Customer Service The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and The car dealers are great but at the service center front booth reps are awful. I had to wait 3.5 hours just get one tire patch. Reps had attitude and no sense of urgency. More