Spitzer Volkswagen Amherst

The Spitzer Volkswagen Amherst location is my go-to for any service the my car needs. David Hans with whom I try to schedule my car appointments always goes above and beyond when it comes to customer servi any service the my car needs. David Hans with whom I try to schedule my car appointments always goes above and beyond when it comes to customer service and the team of mechanics couldn’t do a more thorough and excellent job with my car. I’d give them 100 stars if I could. More

Delightful Experience Igor Manasiev made buying a new car a very pleasant experience! He could not have been more courteous and helpful. Everyone was friendly and court Igor Manasiev made buying a new car a very pleasant experience! He could not have been more courteous and helpful. Everyone was friendly and courteous" EXCELLENT SERVICE" More

Just had the rudest experience ever with this organization. Called the Voltzwagon dealership and got Dave in service, I asked Dave if he could help me with having when my next oil change was due. organization. Called the Voltzwagon dealership and got Dave in service, I asked Dave if he could help me with having when my next oil change was due. Dave proceeds to ask my name, and car details, he said the last oil change was in December and when I asked when my next one was due, he says, “well when do Mitsubishi get oil changes we are a Voltzwagon dealership.” That to me was very snarky and down right rude. I said I wasn’t sure and since the Mitsubishi dealership had shut down, I was told to come to this location for service. After a little more belittling comments from Dave, I just told him that I was sorry I bothered him and hung up My experiences have always been top of the line with Spitzer until today, maybe it is time to find a Mitsubishi dealership that can respectfully answer my questions. More

Routine Oil change and recall service I was pleased with my recent experience with Service at Spitzer Volkswagen and David Hans. He processed me quickly when I arrived and let me know abou I was pleased with my recent experience with Service at Spitzer Volkswagen and David Hans. He processed me quickly when I arrived and let me know about a recall issue for my Volkswagen Beetle. He let me know up front what the charge would be for the oil change and that there was no charge for the recall service. He was pleasant, polite and knowledgeable. My service was completed shortly and a nice clean car was waiting for me. Thanks! More

Dave Hans and his VW Amherst service team always provide great service. The service is great, and we know we can always depend upon the service team to provide an honest assessment of work needed, and fair great service. The service is great, and we know we can always depend upon the service team to provide an honest assessment of work needed, and fair pricing. More

Very rude on the phone no help at all with my problem. I will make sure I let everyone know about my experience with this dealership. will make sure I let everyone know about my experience with this dealership. More

Good Servive & a Fair Price David Hans ; scheduled the service at a time that was good for me; Service was completed on time and the car was washed and ready to go when I was tol David Hans ; scheduled the service at a time that was good for me; Service was completed on time and the car was washed and ready to go when I was told it would be done. David Hans does an outstanding job for the dealership with attention to detail and working with the customer. More

Fantastic Experience I was trading in my GTI for a 2019 Jetta and Igor made the process very easy! Very knowledgeable about his cars and had excellent communication to mak I was trading in my GTI for a 2019 Jetta and Igor made the process very easy! Very knowledgeable about his cars and had excellent communication to make the process go smoothly. He went above and beyond for my mom and I. And Bryant explained everything very thoroughly and was very upbeat. I always receive excellent service coming here. Everyone is always friendly and they make sure you’re taken care of as a customer. More

Only cared about sale, nothing about customer In a nutshell, I was scheduled to go see a used car they wanted me to look at. After back-and-forth emails with two people there, I was set to come In a nutshell, I was scheduled to go see a used car they wanted me to look at. After back-and-forth emails with two people there, I was set to come out on a Saturday morning. I texted with one of the individuals at 10:20 AM to say I was on my way from Seven Hills and would be there in about 40 minutes. She responded back great, see you then. When I arrived, I was greeted with sorry we sold that car to an individual who walked in the door 10 minutes after my text. I could care less about the sale, but I busted my butt to get there on time and they obviously had my phone number from the texting, and at least could’ve had the common courtesy of a phone call. After Emailing 3 different individuals to let them know my displeasure, no one has reached out. Also have contacted main office in Detroit just to let them know how unprofessional they were that day. More

Excellent customer service! Bryant Beam made this the best car buying experience possible! His outstanding customer service and attention to detail are amazing! We drove 2 1/2 h Bryant Beam made this the best car buying experience possible! His outstanding customer service and attention to detail are amazing! We drove 2 1/2 hours to purchase a car for my daughter. After speaking with Bryant, he understood exactly what we were looking for and was able to get us into a car we loved at a price we could afford. I will recommend him and Spitzer dealerships to all my friends and family members. More