Spitzer Toyota Monroeville - Service Center

Spitzer Toyota offered great services. The reason I went there in the first place not only because I saw the vehicle of my choice, but they offered a free carfax report for the vehicle and lifetime inspecti there in the first place not only because I saw the vehicle of my choice, but they offered a free carfax report for the vehicle and lifetime inspections. Those were great services. The vehicle was also lower priced than the Kelly Blue Book. They also offered and explained the extended warranties. They offered me financing that was affordable and reasonable. When inspection was needed, the warranty replaced the ball joint that needed repaired, the wheel warranty repaired the tire that was flat and all services were taken care of quickly in one visit. The spitzer interior and exterior protection looks great. Josh Nestor kept me informed and provided a great service and communication. The only thing I disliked was the offer on my car for trade in was 3000 below what the kelly bluebook "trade in value" listed. Great place, when It's time to buy a Hummer H2, I hope they have one. More

I've been very pleased with the work I had done on my 2007 Toyota Camry at Spitzer. I took the car there for the gas pedal recall and other items. I appreciate their pick-up and drop-off service. That ma 2007 Toyota Camry at Spitzer. I took the car there for the gas pedal recall and other items. I appreciate their pick-up and drop-off service. That makes it easier to get other things done while my car is being worked on. I also purchased the car there. It was a demo/loaner, so I got a better price than a similar new car. More

I amde an appoointment. It was held. The work was done. I was called. I picked up my car. Nice, simple, efficient. What more can I expect? was called. I picked up my car. Nice, simple, efficient. What more can I expect? More

Had a broken valve stem that was constantly pushing air out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me out of my tire and called to see if someone could take a look at it to see if they could fix it quick or if I needed to come back. The lady told me noone could look at it because it would not be fair to the people that had appointments. I explained to her the severity of the situation and that it would take 30 seconds for someone to look at it. She said I could come and wait but it might be a few hours and it might not be at all for someone to look at the tire. For something this simple, it would have been a minute of their time to unscrew the stem and put in another which is exactly what was done when I took the car to Highland Tire in Tarentum. They were busy as well with 4 cars waiting outside to get tires but sent someone out in a minute and it took him a minute to fix it. He filled up all my tires and asked for nothing!!! No charge....This is how you do business. Take care of your customers and they will come back for more. For this reason alone, I will not buy another car from Spitzer. Learn some customer service and you will benefit from it more often than not. More

Management does not honor previous committments! I was promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware promised a vehicle to drive anytime my vehicle was in for service. Management changed and the promise was no longer kept. Many key employees aware of this promise did nothing pressure new management to uphold the word of prior Spitzer management. I personally purchased more than 10 vehicles and was responsible for at least another 10 vehicle sales at Spizter. I was told several times by Spitzer General managers and Sales managers that "I was their best customer." New management turned their back on me! Now Spitzer lost their best customer ... all for a loaner vehicle! More

Had my Scion in for routine maintenance and an oil leak was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during bo was discovered. Dye was added to oil and I returned a few weeks later and the necessary warranty work was completed. The overall experience during both visits was excellent and very professional. More

Wednesday, December 28, 2011 I arrived home from a 5 week Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately ne Wednesday, December 28, 2011 I arrived home from a 5 week stay in CA and found that I could not open my Prius with my "Smart Key". I desperately needed the car and did not remember that a key could be extracted from the fob to manually open the driver side door. When I telephoned Spitzer Toyota, Bob and Don? came to visit and fixed the problem personally. This was an unexpected delight, as I had many errands to run before December 31st for a party I was hosting. More

Great dealership. I love the repair department. Kevin Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. Doyle is a great mechanic. Janine always is willing to help me out making an appointment, w/coupons, etc. More

Customer service is excellent if you call them. It's hit or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emis or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emissions. Price of the vehicle was good. I wouldn't consider buying a Toyota anywhere else after dealing with some other local dealerships. More

Roger is always accomodating and very professional. I switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB switched from North Hills Toyota to Spitzer and never looked back. I will consider Spitzer for future buys as well. AB More