Spitzer Toyota Monroeville

I have a 2010 Camry LE lease and I wanted to buy it out thru your dealer on 1/17/13. Jim Engler told me that if I go thru the dealer I need to pay an additional $200 fee and he said he doesn’t exactly kno thru your dealer on 1/17/13. Jim Engler told me that if I go thru the dealer I need to pay an additional $200 fee and he said he doesn’t exactly know what the fee is for, and he said some is for the state emissions and some for the safety inspection etc. I agreed to pay the fee. He said since the lease car is currently registered under my and my wife’s name, my wife needed to be present as well. I told him they can go thru their inspection and I would come back with my wife after 5-6 pm. I left and I called him back again around 10 AM. I told him the car is also due an inspection and wanted to make sure that $200 covers it, he said he doesn’t know what part is for state and let me know. Later in the day around 3.00 PM, Jennine from Service called me and she said they would charge another $95 for the inspection, I told her not to do it because I could get it much cheaper elsewhere. Around 5:30 PM, I came back with my wife, Jim was busy and he asked Pat Laughlin to talk to us. Pat was an allaround nice guy and I don’t really have much to complain about him. I asked him what the $200 is, he said the dealer needs to make sure that the car is safe and also the paperwork. I said OK. We also told him that we have a 4 week old son at home and is there any way we can send my wife faster, he said she needed to be there. Then came their finance manager, Jim again I guess with APR’s and else. He first came with 3.99% for 5 years I disagreed and he came up with 2.99% for 3 years and my credit score is 810. I told him I don’t like the rates, then all of a sudden we were taken to service to pay $200 and buy the car elsewhere. Apparently, $200 was nothing to do with Toyota it was for dealer only. The nice guy Jim Engler who doesn’t know what $200 was for told me that I did not need to pay anything if I got my own loan and purchased from Toyota, but since they so called inspected the car, I needed the pay the $200, he went back to sales from service and disappeared for 15-20 mins without saying anything. Then my wife and I went back to the sales and told him 2.99% - 3 years is fine, we don’t want to wait any more. Let’s get done with this thing. After another long wait, their finance manager got available and he said that my wife did not need to be there after all, and I need to sign the paperwork. I also told him I want to know what service was done for the $200 and he would not know and wanted me to go check with service, all of them were gone so no receipt for whatever was done in the car. I also asked this guy about the $200 he said it is thru Toyota, and if I buy it there or anywhere else, Toyota asks customers to have the car safety inspected before it is sold. I also paid an additional $131 for document fee. I thought it was included in the $200, three different answers from the three guys!! So somehow these guys managed to rip me off. Around 8 PM, I went out to see poor Pat trying to change my plate, I told him why can’t I keep my own special plate, he said it has to be done, Toyota requires it. They did not tell me anything about it, I have registration until Nov 2013, why would I repay it!. Because apparently finance manager took the registration from both of us and transferred it to me. Now I will have to change it back again. He could not take the old plate out, and now the screw is worn off, I can’t take it out either, pfff. Further, I told him, I am paying $15K for a car and they just can’t wash it let alone put gas in it. I came home called Toyota Financial, called Toyota Motors to find out there is no fee for so called service inspection, they don’t know about changing the plate either. All I know is one of my buddies got a 2010 Accord thru another dealer, got 2.4% for 5 years, life time free state inspections, and kept his old plate. All and all, this was by far the worst customer service experience in my life. The worst part is they kept my wife three hours for absolutely nothing while our infant son is at home with his grandma. They need to educate their staff on what their fees are for, or they need someone be there present or not to sign the paperwork. Another note, I bought the car from Michigan and these guys were the sole dealer servicing it for the last three years since I moved to area, why would they try to rip off an existing loyal customer? Also with the fact that I brought my friends to buy cars from them and one recently did. I can’t find words to describe my feelings. More

I recently had the pleasure of dealing with Kelly during the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and m the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and my overall satisfaction with my buying experience. She had a way about her that made me feel completely comfortable in buying from Spitzer Toyota. I will greatly look forward to dealing with Kelly in the future and would gladly tell friends and family of the buying experience I had. It is very refreshing to meet someone in the automobile industry that is genuine, honest, and caring. Thank you again for going over and above what I expected. It was a pleasure meeting and doing business with Kelly. More

Saw 2010 Toyota Venza online. Contacted dealership. Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the fir Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the first contacted. Two days passed and no call. Contacted dealership and car was sold. Was willing to drive two hours to make the purchase on Monday after weekend because of work. Dealership has lost a sale and future buying customer. More

The experience that my husband and I had at Spitzer Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortabl Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortable in the showroom as we waited to sign the paperwork(this process can take awhile). Chris was very upfront and honest with us the entire time. He did not pressure us into anything, but instead helped us to get the specific vehicle we wanted to take home today. There were several others interested in the same vehicle all day...it was such a great deal!!! Our finance manager, Kelly, was amazing. She helped put us in the vehicle that we so badly wanted to get today. She worked extremely hard to quickly get the financing done for our purchase and at a cost that was comfortable for us. She did not push any unnecessary products, but instead explained which options would be best for us and why. No SURPRISE costs! She explained everything, answered all questions, and gave great advice for future purchases. The sales manager ,Rob, took the time to introduce himself, speak with us and was extremely friendly. The entire atmosphere of this dealership is like none I have ever been to in the past. I would recommend this dealership and its employees to anyone who is looking for a relaxed, no pressure, honest, friendly and overall great experience when purchasing your next new or used vehicle. Thanks again Chris and Kelly!!! More

Our experience at Spitzer started off a little rocky with an unprofessional salesman. We were ready to walk away from the agreed upon deal but the new Sales Manager, Jim Christ, was very understanding of our an unprofessional salesman. We were ready to walk away from the agreed upon deal but the new Sales Manager, Jim Christ, was very understanding of our concerns and offered to make things right. Kristy saved the deal by finding us the desired car in a timely fashion. James Howard delivered the car to us and was very friendly and knowledgeable about our Highlander. I would gladly buy another car from James in the future. More

2008 Saturn Aura - Nice car at good price Was told via 2008 Saturn Aura - Nice car at good price Was told via e-mail and the day I test drove the car that I would get a 3 month - bumper to bumper warranty 2008 Saturn Aura - Nice car at good price Was told via e-mail and the day I test drove the car that I would get a 3 month - bumper to bumper warranty.While signing the paperwork I was told by the finance guy "We don't do 3 month warranties""no idea what your talking about".Then he brought the salesperson in to the office and had her lie to my face.At that point it was not enough to make me change my mind.During the test drive I noticed a cracked side mirror and was told they would replace it and they put it in writing.During the first 2 days of driving the car I noticed a knocking sound when turning left and right.I found out that it is a factory defect common on most Saturn Aura's.I e-mailed 3 weeks later and asked about my mirror and also if I could get the knocking sound fixed under the 30 day ($100.00 deductable warranty). I was told by the salesperson "I will get back to you in a couple hours" that was August 15 2011. It is now March 3 2012.I also sent a customer survey explaining my situation to the dealership.NO CALLBACK,NO RESPONSE,NOTHING All I want is what is owed to me ! Eric Painter More

Spitzer Toyota gave me the best deal out there and were very courteous and helpful.The whole experience was pleasant.I will definitely buy again.Following up with me and asking what it would take to make a very courteous and helpful.The whole experience was pleasant.I will definitely buy again.Following up with me and asking what it would take to make a deal made a big difference and brought me back to your dealership. More

To begin with Mr. Jamie Benson was very courteous even though there was no guarantee that I would buy a vechicle. We went on a trial drive and he explained to me many features of the vechile. He helped in though there was no guarantee that I would buy a vechicle. We went on a trial drive and he explained to me many features of the vechile. He helped in filling the paper work. It took the office staff several days to be ready to put the paperwork in mail. Mr. Jamie Benson helped to retrieve same and hand them over to me. He provided excellant customer service and I wish him the best in his career. More