Spitzer Toyota Monroeville | Page 96

Disorganized and deceptive practices The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 minutes early. At first, I was told there was a mandatory safety check on the vehicle because it belongs to Toyota. Salesman said they would wash and vacuum the car and fill it with gas as part of that process. Later, he tells me it costs me $300 for the safety inspection - had I known this I would have refused. I've been driving the vehicle all this time AND it gets inspected by the state every year, why do they need to inspect separately? When they were all done, they had not washed the car or put gas in it. When I asked, they did take it and wash it - vacuumed front only and told me they could not put gas in because it is my car. (keep in mind, that they had to do a safety inspection because it was Toyota's car...how convenient for them). Now, 4 days later they called and said they had made a mistake on the paperwork and I have to go back to sign it all again. It's 45 minutes from my house...sure I'll run right over guys. More

We were treated very poorly. We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and almost made us give up on buying a car as soon as we started our car search. We first dealt with Jared, who was fine, but this review will focus on the second person that spoke with us, Adam Drakulic (Sales Manager). Right after greeting us, he pointed out something wrong that his colleague did, which we thought was very unprofessional. Also, the manner in which he spoke to us was very condescending and rude. Instead of giving us any kind of counter-offer to our initial offer, he simply told us we should look for an older model. His attitude made us want to leave the dealership immediately. After going to several other dealers after that, we found a dealer that not only treated us with respect, but also met our offer for the same car (same make, same year, same mileage, same options). More

EXCEPTIONAL SERVICE!!!! Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TO Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TOYOTA DEALERSHIP ON THE EAST COAST!!!! More

Amazing My salesman, Gene, and I got in touch while I was still stationed overseas. He was extremely knowledgeable and was able to answer every question I thr My salesman, Gene, and I got in touch while I was still stationed overseas. He was extremely knowledgeable and was able to answer every question I threw at him. I was also very impressed with his punctuality in maintaining all time-frames that he told me he would meet. After him and I narrowed down exactly what I wanted over the phone he submitted my special order for the truck and it arrived literally exactly the day the he told me that it would. Overall, I was more than impressed with his personal attention to my needs but his attention to detail throughout the entire process. More

Deceived and disappointed I was there last Tuesday to test drive a Honda Pilot. I ended up liking the vehicle and wanting to purchase it. My credit score is not good, recentl I was there last Tuesday to test drive a Honda Pilot. I ended up liking the vehicle and wanting to purchase it. My credit score is not good, recently having gone through a divorce and my application was put on hold until the following day when the financial director was available. I called the next afternoon and spoke with a Ralph who stated they were busy and he was hoping to get to my application later in the day. He was going to call and let me know the status of my application which he never did. Thursday, the same exact thing. I also was without a vehicle due to an automobile crash the previous week. Friday, Jarrod, the sales person called to say he was checking with finance to see what was going on. At this point Jim Basilone was working on an approval from Toyota and asked if there was a Toyota I was interested in, stating it would be easier to finance if it was a Toyota vehicle. There was not a Toyota in my price range that I was interested in. Friday went by without knowing either way if I was getting the Pilot. Saturday I foolishly call Jim again and he states he was waiting for the supervisor from Toyota to give the okay to approve me. However he did tell me the Pilot was no longer available. At this point I am mad. I speak with Jarrod who says he was unaware the Pilot sold but was busy of course so he would look into it and get back to me. I called toward the end if the day and spoke with Jim who said we are looking into a vehicle for you and would get back to me within an hour which never happened. I wasted five days with this dealership being led on that they were trying to help me when in fact they were blowing me off the entire time. If I couldn't get financed they should have let me know. The experience was completely unprofessional. I would never go back here and I certainly would not recommend to anyone to buy a vehicle from them. I am happily driving an Acura from Baierl at this point in time. More

Bad Business My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car un My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car under warranty. At the time of service,they told me to change Rotor and brakes and its not covered under warranty. They quote me $473. I said NO and they asked me to pay inspection fee $54 which is ridicules. They have not done any work. Whats use of warranty if u even have to pay for inspection. I raised my concern to service manager but same response. I will never return to this Toyota service center. I suggest to go close by Monro Muffler, More

Beware of any service from this dealer The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they gi The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they give us the old battery they refused to refund the money. The service manager said it was fine if we took our business elsewhere. We had purchased two vehicles from this dealer. We dropped our 2008 Toyota Tacoma at Spitzer Toyota, Monroeville, for service on June 24, 2014. The battery light on the dashboard was lit. Since the battery in the truck was less than a year old we did not believe the battery was the problem. The battery had been purchased at Advance Auto Parts August 2, 2013. The dealer called and told us that the battery was “leaking” and had to be replaced. A short time later Spitzer called again and stated that the alternator needed replaced as well. They were given the ok to do the job. It took them three days to finish. The bill for everything was $799.60 of which $144 was for the replacement of the battery. We did tell Spitzer that we wanted the old battery back so that we could return it to Advance Auto Parts. Of course when we picked up the truck they did not have the battery and had to “get it back”. I suppose they thought we would forget but instead we insisted and had to call back and make a special trip out to the dealer to pick it up. As we suspected there was nothing wrong with the battery. We took it to advance auto parts who ran the test on the battery and it was fine. The gentleman who tested the battery just said, “They took you for a battery”. We called the service manager at Spitzer and asked him to refund us the $144 that was spent erroneously on an unneeded new battery (who knows if the truck even needed a new alternator). His solution was for us to make another trip out to the dealer to have the old battery put back in the truck. We rejected that solution and told the service manager that we would no longer be doing business with Spitzer and cancelled a service appointment for a Prius that we had purchased from them in January. His response was “Ok that’s fine”. Now of course we are questioning all of our dealings with this dealership. I would recommend anyone who does any business with them to be aware they are obviously not above fraudulent activities. We unfortunately had purchased two cars from them. More

Spitzer's staff made us feel welcomed the second we walked in the door. Finance manager Jim was very polite and talkative but not pushy. They're in the midst of major construction, which is probably st walked in the door. Finance manager Jim was very polite and talkative but not pushy. They're in the midst of major construction, which is probably stressful for everyone, but they were all super nice. I would definitely recommend Spitzer for all of your automobile needs. Can't wait till they finish the new 20 bay service center! More

Was there to get a quote on RAV4 lease. Experienced the most unprofessional customer service I have had lifetime (specifically by managers). Inappropriate communication, insulting/rude responses, ignorant most unprofessional customer service I have had lifetime (specifically by managers). Inappropriate communication, insulting/rude responses, ignorant managers who do not even know about the prices/deals offer by Toyota website. Such a bad experience overall. Definitely not recommended. More

This was the worst experience I have ever had. I had been discussing a lease payment on a Tacoma through email with their internet salesperson. She got a quote from the 'manager' on 220/month with 2995 been discussing a lease payment on a Tacoma through email with their internet salesperson. She got a quote from the 'manager' on 220/month with 2995 down on a 36K msrp vehicle. Yes I know that sounds outrageous so I continuously asked her if this was correct and she assured me that it was. So I make arrangements to go down there during my lunch break and I meet 'Steve', the manager. He hands me off to a clueless salesperson who had no idea about the interaction I had with the internet salesperson. After I explained to him 3 or 4 times of my situation, they put together a totally new quote and come back with $644/month on a lease. So they were off about $400/month....what a ridiculous dealership they have, can't believe the remain in business. I am local an was giving Spitzer a shot even after I have never heard one good thing about them. Well guess what, every person I know will hear about this and I'll never recommend those incompetent idiots. Of and I get no response from the internet salesperson as to how she could be that far off. I also filed a complaint with Toyota corporate. More