Spitzer Toyota Monroeville

Great experience Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial i Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial institutions. Overall I'm extremely happy and definitely consider Spitzer for my future car needs and provide reference to my friends. More

Excellent Service from Spitzer Toyota in Monroeville The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my last visit didn't show up on the schedule, but he still somehow managed to complete the service in around thirty minutes - amazing. More

Labor costs are astronomical and unreasonable 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had ass 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had assumed that the rate for labor would be reasonable since I was there for less than an hour. It only took them about a half hour to replace the parts. I was charged over $300 for labor. As the cashier explained it, they charge a flat fee for each job: $105 for the rotors, around $105 for the inspection and $105 for them to change some LIGHT BULBS. They weren't changing the high beams or anything; it was just a parking light and the two license plate lights. I feel pretty confident I could have figured those out myself. I had assumed that it would be a reasonable rate and that the lightbulbs wouldn't take more than a few minutes, so I let them do it. In the end I was hit with over $650. Next time I will take it to a smaller, more local mechanic. DON'T GO HERE. More

Service with integrity and master mechanics. Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be done to keep your Toy on the road. Know your vehicle and what needs to be repaired, with the help of Spitzers service dept. you will keep your vehicle rolling for a lifetime. Tom Underwood More

Great buying experience!! It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the Toyota products. He provided a pleasant experience for me and my family. I hope his manager Jamie Besom realizes that Ryan is the best on the floor. Jamie also helped with me purchasing from Toyota buy providing a transparent buying experience with a smile. The final person that I got the pleasure to deal with was the Finance MGR Band-Aide Ben. Super nice guy to do all the paperwork with and he was able to help with the pricing on my warranties and paint protection. They all made me feel like I just joined a family there at Spitzer. Lastly, Ryan walked me through the dealership and explained how and where everything was and the procedures for service. Great Job guys and keep being consistent. More

great experience and they worked hard to expedite the deal I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedi I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedite the deal and get me out of there and on my way. More

No Drama, No Haggling, Great Team - 100% Recommend The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly betwee The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly between clean retail and clean trade-in). The sales representative, Gary, greeted me before I even walked in the door and at no point tried to force a sale. The "Finance Guy," Ben, found me the best deal that matched my payment options and found me the best APR with my sub-par credit. I was already a huge fan of Toyotas, just based on their reliability, affordability, and the fact that any mechanic can fix a problem cheaply and effectively should one occur. Now, I am a fan of Spitzer Toyota (specifically in Monroeville) and they have gotten a customer for life, regardless of where I happen to be living at the time. More

Disorganized and deceptive practices The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 minutes early. At first, I was told there was a mandatory safety check on the vehicle because it belongs to Toyota. Salesman said they would wash and vacuum the car and fill it with gas as part of that process. Later, he tells me it costs me $300 for the safety inspection - had I known this I would have refused. I've been driving the vehicle all this time AND it gets inspected by the state every year, why do they need to inspect separately? When they were all done, they had not washed the car or put gas in it. When I asked, they did take it and wash it - vacuumed front only and told me they could not put gas in because it is my car. (keep in mind, that they had to do a safety inspection because it was Toyota's car...how convenient for them). Now, 4 days later they called and said they had made a mistake on the paperwork and I have to go back to sign it all again. It's 45 minutes from my house...sure I'll run right over guys. More

We were treated very poorly. We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and almost made us give up on buying a car as soon as we started our car search. We first dealt with Jared, who was fine, but this review will focus on the second person that spoke with us, Adam Drakulic (Sales Manager). Right after greeting us, he pointed out something wrong that his colleague did, which we thought was very unprofessional. Also, the manner in which he spoke to us was very condescending and rude. Instead of giving us any kind of counter-offer to our initial offer, he simply told us we should look for an older model. His attitude made us want to leave the dealership immediately. After going to several other dealers after that, we found a dealer that not only treated us with respect, but also met our offer for the same car (same make, same year, same mileage, same options). More

EXCEPTIONAL SERVICE!!!! Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TO Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TOYOTA DEALERSHIP ON THE EAST COAST!!!! More