Spitzer Toyota Monroeville

Beware of any service from this dealer The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they gi The entire story is below but to summarize: Spitzer Toyota, Murrysville PA, replaced a battery that was fine. When we caught them by insisting they give us the old battery they refused to refund the money. The service manager said it was fine if we took our business elsewhere. We had purchased two vehicles from this dealer. We dropped our 2008 Toyota Tacoma at Spitzer Toyota, Monroeville, for service on June 24, 2014. The battery light on the dashboard was lit. Since the battery in the truck was less than a year old we did not believe the battery was the problem. The battery had been purchased at Advance Auto Parts August 2, 2013. The dealer called and told us that the battery was “leaking” and had to be replaced. A short time later Spitzer called again and stated that the alternator needed replaced as well. They were given the ok to do the job. It took them three days to finish. The bill for everything was $799.60 of which $144 was for the replacement of the battery. We did tell Spitzer that we wanted the old battery back so that we could return it to Advance Auto Parts. Of course when we picked up the truck they did not have the battery and had to “get it back”. I suppose they thought we would forget but instead we insisted and had to call back and make a special trip out to the dealer to pick it up. As we suspected there was nothing wrong with the battery. We took it to advance auto parts who ran the test on the battery and it was fine. The gentleman who tested the battery just said, “They took you for a battery”. We called the service manager at Spitzer and asked him to refund us the $144 that was spent erroneously on an unneeded new battery (who knows if the truck even needed a new alternator). His solution was for us to make another trip out to the dealer to have the old battery put back in the truck. We rejected that solution and told the service manager that we would no longer be doing business with Spitzer and cancelled a service appointment for a Prius that we had purchased from them in January. His response was “Ok that’s fine”. Now of course we are questioning all of our dealings with this dealership. I would recommend anyone who does any business with them to be aware they are obviously not above fraudulent activities. We unfortunately had purchased two cars from them. More

Spitzer's staff made us feel welcomed the second we walked in the door. Finance manager Jim was very polite and talkative but not pushy. They're in the midst of major construction, which is probably st walked in the door. Finance manager Jim was very polite and talkative but not pushy. They're in the midst of major construction, which is probably stressful for everyone, but they were all super nice. I would definitely recommend Spitzer for all of your automobile needs. Can't wait till they finish the new 20 bay service center! More

Was there to get a quote on RAV4 lease. Experienced the most unprofessional customer service I have had lifetime (specifically by managers). Inappropriate communication, insulting/rude responses, ignorant most unprofessional customer service I have had lifetime (specifically by managers). Inappropriate communication, insulting/rude responses, ignorant managers who do not even know about the prices/deals offer by Toyota website. Such a bad experience overall. Definitely not recommended. More

This was the worst experience I have ever had. I had been discussing a lease payment on a Tacoma through email with their internet salesperson. She got a quote from the 'manager' on 220/month with 2995 been discussing a lease payment on a Tacoma through email with their internet salesperson. She got a quote from the 'manager' on 220/month with 2995 down on a 36K msrp vehicle. Yes I know that sounds outrageous so I continuously asked her if this was correct and she assured me that it was. So I make arrangements to go down there during my lunch break and I meet 'Steve', the manager. He hands me off to a clueless salesperson who had no idea about the interaction I had with the internet salesperson. After I explained to him 3 or 4 times of my situation, they put together a totally new quote and come back with $644/month on a lease. So they were off about $400/month....what a ridiculous dealership they have, can't believe the remain in business. I am local an was giving Spitzer a shot even after I have never heard one good thing about them. Well guess what, every person I know will hear about this and I'll never recommend those incompetent idiots. Of and I get no response from the internet salesperson as to how she could be that far off. I also filed a complaint with Toyota corporate. More

I have a 2010 Camry LE lease and I wanted to buy it out thru your dealer on 1/17/13. Jim Engler told me that if I go thru the dealer I need to pay an additional $200 fee and he said he doesn’t exactly kno thru your dealer on 1/17/13. Jim Engler told me that if I go thru the dealer I need to pay an additional $200 fee and he said he doesn’t exactly know what the fee is for, and he said some is for the state emissions and some for the safety inspection etc. I agreed to pay the fee. He said since the lease car is currently registered under my and my wife’s name, my wife needed to be present as well. I told him they can go thru their inspection and I would come back with my wife after 5-6 pm. I left and I called him back again around 10 AM. I told him the car is also due an inspection and wanted to make sure that $200 covers it, he said he doesn’t know what part is for state and let me know. Later in the day around 3.00 PM, Jennine from Service called me and she said they would charge another $95 for the inspection, I told her not to do it because I could get it much cheaper elsewhere. Around 5:30 PM, I came back with my wife, Jim was busy and he asked Pat Laughlin to talk to us. Pat was an allaround nice guy and I don’t really have much to complain about him. I asked him what the $200 is, he said the dealer needs to make sure that the car is safe and also the paperwork. I said OK. We also told him that we have a 4 week old son at home and is there any way we can send my wife faster, he said she needed to be there. Then came their finance manager, Jim again I guess with APR’s and else. He first came with 3.99% for 5 years I disagreed and he came up with 2.99% for 3 years and my credit score is 810. I told him I don’t like the rates, then all of a sudden we were taken to service to pay $200 and buy the car elsewhere. Apparently, $200 was nothing to do with Toyota it was for dealer only. The nice guy Jim Engler who doesn’t know what $200 was for told me that I did not need to pay anything if I got my own loan and purchased from Toyota, but since they so called inspected the car, I needed the pay the $200, he went back to sales from service and disappeared for 15-20 mins without saying anything. Then my wife and I went back to the sales and told him 2.99% - 3 years is fine, we don’t want to wait any more. Let’s get done with this thing. After another long wait, their finance manager got available and he said that my wife did not need to be there after all, and I need to sign the paperwork. I also told him I want to know what service was done for the $200 and he would not know and wanted me to go check with service, all of them were gone so no receipt for whatever was done in the car. I also asked this guy about the $200 he said it is thru Toyota, and if I buy it there or anywhere else, Toyota asks customers to have the car safety inspected before it is sold. I also paid an additional $131 for document fee. I thought it was included in the $200, three different answers from the three guys!! So somehow these guys managed to rip me off. Around 8 PM, I went out to see poor Pat trying to change my plate, I told him why can’t I keep my own special plate, he said it has to be done, Toyota requires it. They did not tell me anything about it, I have registration until Nov 2013, why would I repay it!. Because apparently finance manager took the registration from both of us and transferred it to me. Now I will have to change it back again. He could not take the old plate out, and now the screw is worn off, I can’t take it out either, pfff. Further, I told him, I am paying $15K for a car and they just can’t wash it let alone put gas in it. I came home called Toyota Financial, called Toyota Motors to find out there is no fee for so called service inspection, they don’t know about changing the plate either. All I know is one of my buddies got a 2010 Accord thru another dealer, got 2.4% for 5 years, life time free state inspections, and kept his old plate. All and all, this was by far the worst customer service experience in my life. The worst part is they kept my wife three hours for absolutely nothing while our infant son is at home with his grandma. They need to educate their staff on what their fees are for, or they need someone be there present or not to sign the paperwork. Another note, I bought the car from Michigan and these guys were the sole dealer servicing it for the last three years since I moved to area, why would they try to rip off an existing loyal customer? Also with the fact that I brought my friends to buy cars from them and one recently did. I can’t find words to describe my feelings. More

I recently had the pleasure of dealing with Kelly during the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and m the purchase on my 2012 Toyota Camry. Not only did she make the finance experience easy, she showed a genuine care for her dealership, product, and my overall satisfaction with my buying experience. She had a way about her that made me feel completely comfortable in buying from Spitzer Toyota. I will greatly look forward to dealing with Kelly in the future and would gladly tell friends and family of the buying experience I had. It is very refreshing to meet someone in the automobile industry that is genuine, honest, and caring. Thank you again for going over and above what I expected. It was a pleasure meeting and doing business with Kelly. More

Saw 2010 Toyota Venza online. Contacted dealership. Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the fir Discussed numbers and was advised that the numbers could be reached. Was told vehicle was in detail and when it came out of detail I would be the first contacted. Two days passed and no call. Contacted dealership and car was sold. Was willing to drive two hours to make the purchase on Monday after weekend because of work. Dealership has lost a sale and future buying customer. More

The experience that my husband and I had at Spitzer Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortabl Toyota this evening was outstanding! Our salesman ,Chris, was very friendly and easy going. He was very patient and made us feel very comfortable in the showroom as we waited to sign the paperwork(this process can take awhile). Chris was very upfront and honest with us the entire time. He did not pressure us into anything, but instead helped us to get the specific vehicle we wanted to take home today. There were several others interested in the same vehicle all day...it was such a great deal!!! Our finance manager, Kelly, was amazing. She helped put us in the vehicle that we so badly wanted to get today. She worked extremely hard to quickly get the financing done for our purchase and at a cost that was comfortable for us. She did not push any unnecessary products, but instead explained which options would be best for us and why. No SURPRISE costs! She explained everything, answered all questions, and gave great advice for future purchases. The sales manager ,Rob, took the time to introduce himself, speak with us and was extremely friendly. The entire atmosphere of this dealership is like none I have ever been to in the past. I would recommend this dealership and its employees to anyone who is looking for a relaxed, no pressure, honest, friendly and overall great experience when purchasing your next new or used vehicle. Thanks again Chris and Kelly!!! More