Spitzer Toyota Monroeville

Service with integrity and master mechanics. Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be done to keep your Toy on the road. Know your vehicle and what needs to be repaired, with the help of Spitzers service dept. you will keep your vehicle rolling for a lifetime. Tom Underwood More

Great buying experience!! It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the Toyota products. He provided a pleasant experience for me and my family. I hope his manager Jamie Besom realizes that Ryan is the best on the floor. Jamie also helped with me purchasing from Toyota buy providing a transparent buying experience with a smile. The final person that I got the pleasure to deal with was the Finance MGR Band-Aide Ben. Super nice guy to do all the paperwork with and he was able to help with the pricing on my warranties and paint protection. They all made me feel like I just joined a family there at Spitzer. Lastly, Ryan walked me through the dealership and explained how and where everything was and the procedures for service. Great Job guys and keep being consistent. More

great experience and they worked hard to expedite the deal I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedi I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedite the deal and get me out of there and on my way. More

No Drama, No Haggling, Great Team - 100% Recommend The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly betwee The lack of drama that came with this experience was refreshing. I didn't have to haggle over the price of the vehicle (it was priced exactly between clean retail and clean trade-in). The sales representative, Gary, greeted me before I even walked in the door and at no point tried to force a sale. The "Finance Guy," Ben, found me the best deal that matched my payment options and found me the best APR with my sub-par credit. I was already a huge fan of Toyotas, just based on their reliability, affordability, and the fact that any mechanic can fix a problem cheaply and effectively should one occur. Now, I am a fan of Spitzer Toyota (specifically in Monroeville) and they have gotten a customer for life, regardless of where I happen to be living at the time. More

Disorganized and deceptive practices The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 The worst experience ever. They held me captive for 4 hrs to convert a lease to buying the vehicle - DESPITE having an appointment and showing up 20 minutes early. At first, I was told there was a mandatory safety check on the vehicle because it belongs to Toyota. Salesman said they would wash and vacuum the car and fill it with gas as part of that process. Later, he tells me it costs me $300 for the safety inspection - had I known this I would have refused. I've been driving the vehicle all this time AND it gets inspected by the state every year, why do they need to inspect separately? When they were all done, they had not washed the car or put gas in it. When I asked, they did take it and wash it - vacuumed front only and told me they could not put gas in because it is my car. (keep in mind, that they had to do a safety inspection because it was Toyota's car...how convenient for them). Now, 4 days later they called and said they had made a mistake on the paperwork and I have to go back to sign it all again. It's 45 minutes from my house...sure I'll run right over guys. More

We were treated very poorly. We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and We were first-time car buyers and this dealer was our first stop. We were looking for a certified pre-owned Prius. It was a terrible experience and almost made us give up on buying a car as soon as we started our car search. We first dealt with Jared, who was fine, but this review will focus on the second person that spoke with us, Adam Drakulic (Sales Manager). Right after greeting us, he pointed out something wrong that his colleague did, which we thought was very unprofessional. Also, the manner in which he spoke to us was very condescending and rude. Instead of giving us any kind of counter-offer to our initial offer, he simply told us we should look for an older model. His attitude made us want to leave the dealership immediately. After going to several other dealers after that, we found a dealer that not only treated us with respect, but also met our offer for the same car (same make, same year, same mileage, same options). More

EXCEPTIONAL SERVICE!!!! Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TO Very friendly exceptional service from the 1st minute I walked into the dealership!!!! I WILL NOT DEAL WITH ANOTHER DEALERSHIP-EVER!!!! THE BEST TOYOTA DEALERSHIP ON THE EAST COAST!!!! More

Amazing My salesman, Gene, and I got in touch while I was still stationed overseas. He was extremely knowledgeable and was able to answer every question I thr My salesman, Gene, and I got in touch while I was still stationed overseas. He was extremely knowledgeable and was able to answer every question I threw at him. I was also very impressed with his punctuality in maintaining all time-frames that he told me he would meet. After him and I narrowed down exactly what I wanted over the phone he submitted my special order for the truck and it arrived literally exactly the day the he told me that it would. Overall, I was more than impressed with his personal attention to my needs but his attention to detail throughout the entire process. More

Deceived and disappointed I was there last Tuesday to test drive a Honda Pilot. I ended up liking the vehicle and wanting to purchase it. My credit score is not good, recentl I was there last Tuesday to test drive a Honda Pilot. I ended up liking the vehicle and wanting to purchase it. My credit score is not good, recently having gone through a divorce and my application was put on hold until the following day when the financial director was available. I called the next afternoon and spoke with a Ralph who stated they were busy and he was hoping to get to my application later in the day. He was going to call and let me know the status of my application which he never did. Thursday, the same exact thing. I also was without a vehicle due to an automobile crash the previous week. Friday, Jarrod, the sales person called to say he was checking with finance to see what was going on. At this point Jim Basilone was working on an approval from Toyota and asked if there was a Toyota I was interested in, stating it would be easier to finance if it was a Toyota vehicle. There was not a Toyota in my price range that I was interested in. Friday went by without knowing either way if I was getting the Pilot. Saturday I foolishly call Jim again and he states he was waiting for the supervisor from Toyota to give the okay to approve me. However he did tell me the Pilot was no longer available. At this point I am mad. I speak with Jarrod who says he was unaware the Pilot sold but was busy of course so he would look into it and get back to me. I called toward the end if the day and spoke with Jim who said we are looking into a vehicle for you and would get back to me within an hour which never happened. I wasted five days with this dealership being led on that they were trying to help me when in fact they were blowing me off the entire time. If I couldn't get financed they should have let me know. The experience was completely unprofessional. I would never go back here and I certainly would not recommend to anyone to buy a vehicle from them. I am happily driving an Acura from Baierl at this point in time. More

Bad Business My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car un My car is under warranty. I booked appointment over phone and confirmed if there are any charges for inspection and they told me NO charges for car under warranty. At the time of service,they told me to change Rotor and brakes and its not covered under warranty. They quote me $473. I said NO and they asked me to pay inspection fee $54 which is ridicules. They have not done any work. Whats use of warranty if u even have to pay for inspection. I raised my concern to service manager but same response. I will never return to this Toyota service center. I suggest to go close by Monro Muffler, More