Spitzer Toyota Monroeville

Room for improvement. I was very close to buying a vehicle from this dealership, but I ended up going somewhere else in the end. When I was gathering information and pri I was very close to buying a vehicle from this dealership, but I ended up going somewhere else in the end. When I was gathering information and prices, I worked with the internet salesperson, Erika. I emailed a lot of dealers, and she was hands down the fastest person to reply to emails. I met with her regarding a vehicle and she was friendly in person. Though she was fast to reply, the emails were not always very clear compared to other dealers that I worked with. In addition, when given a price quote she combined two rebates which I knew in advance could not be combined and I had to correct her about this. Overall, though, Erika was good to work with. For budget reasons, I ended up having to switch trim levels. I called and spoke with Jared on the phone (Erika was off that day) to see if Spitzer would be able to price match another dealer. They didn't exactly match the price - they were still $250 more than the other dealer... which is basically what it would cost the other dealer to do a dealer trade. Of course, Spitzer had the color we wanted and refused to do a dealer trade with the other dealer - because I was "their" customer. While I was obviously not pleased, I can understand their rationale. So, we went out there to drive the vehicle. It was missing the antenna (???) and when I mentioned this the salesperson (Sam - Jared was busy with another customer) just took one off of another vehicle. We went on a test drive and I would like to compliment Sam for not talking during the test drive. So many times people talk your ear off and it was nice to just concentrate on driving the vehicle. Then, we went inside to discuss the price. We had done some research on the vehicle via TrueCar, but the price I was given over the phone was less than the TrueCar price. They identified us as "TrueCar Customers" and I reiterated that I wanted the price that was given over the phone. Finally, they came back with the phone price.... but, lo and behold, there was a never-before-discussed $199 VIN etching that was put onto the paperwork. I was told by the sales manager Steve 'they do this with all their vehicles.' Interesting, because when Erika gave me a price quote on a different vehicle she didn't include that (which I appreciate! thank you!) I asked him to take it off and he did. By the way, did you know you can buy a VIN etching kit online for $25!? Yep. Though we really wanted the car, we ended up walking out. Partly it was because we were not eligible for a rebate that we thought we would be eligible for - which is not Spitzer's fault - but partly it was because we weren't having the best experience. On my way out, I said 'have a good one' to Sam, who was hanging out with the other salespeople at a desk. No one tried to stop or attempt to fix the situation. To his credit, he did send us an email about 20 minutes later saying he would call on Monday to see if anything could be done about the rebate. We never heard back. We did speak briefly with the finance manager Ralph before leaving. He was courteous and answered all of our questions, despite the fact that we weren't going to complete the deal. I appreciate that. In summary, while there were some positive aspects to this dealership, there is certainly room for improvement. More

A++ Total 10! The Sales and Lease Consultant Ryan Capazoli was very knowledgeable and personable. He was willing to listen and understand my needs. He did everythin The Sales and Lease Consultant Ryan Capazoli was very knowledgeable and personable. He was willing to listen and understand my needs. He did everything he could to put me within my price point. Thank you team Spitzer Toyota! More

Very Pleasant Experience I was shopping for a new vehicle and had online quotes from this store and another place. I had actually been here 5 years ago when I ended up buying I was shopping for a new vehicle and had online quotes from this store and another place. I had actually been here 5 years ago when I ended up buying a Honda, but had been treated so well by the salesperson that I decided to give them another chance. My salesperson was originally Jared, who answered all my questions, took me on a test drive, let me drive, and answered more of my questions. I was armed with facts, figures and 2 trade-ins. The sales manager worked with him and located a few vehicles that might suit me, due to the scarcity of Highlander models everywhere. Thanks to a buying service, their prices were very competitive, the sales team, knowledgeable, so I decided to buy from them. Took most of the week to get my additional equipment installed and the vehicle ready. Picked it up from Dan, who was very friendly and was filling in for Jared, who was sick that day. Dan did his best to make sure I was satisfied as did their Sales Manager and their Finance Manager. whose name was Ralph. A complicated deal due to the logistics of getting 2 trades to the place and only being able to drive one at a time. I am VERY PLEASED with my purchase and the ability of the dealership to handle all of the details. These folks did an Excellent job! Toyota should be mighty glad these folks represent their brand and are willing to put in the time and training to sell it. More

beautiful The sales team was very friendly.Ken Mashkray(hope i spelt it right) was very helpful and he made me walk out with a smile. The sales team was very friendly.Ken Mashkray(hope i spelt it right) was very helpful and he made me walk out with a smile. More

Great experience Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial i Ken Mashraky is very helpful and gives utmost priority to the customer satisfaction. Ben Seddon from finance too got me low interests from financial institutions. Overall I'm extremely happy and definitely consider Spitzer for my future car needs and provide reference to my friends. More

Excellent Service from Spitzer Toyota in Monroeville The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my The Service Manager, Sean Vojtecky, is outstanding. He ensures that my service requests are completed accurately and quickly. The appointment for my last visit didn't show up on the schedule, but he still somehow managed to complete the service in around thirty minutes - amazing. More

Labor costs are astronomical and unreasonable 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had ass 1 star is generous. They came out and told me the prices that I'd be paying for parts, including light bulbs and rear rotors, totaling $360. I had assumed that the rate for labor would be reasonable since I was there for less than an hour. It only took them about a half hour to replace the parts. I was charged over $300 for labor. As the cashier explained it, they charge a flat fee for each job: $105 for the rotors, around $105 for the inspection and $105 for them to change some LIGHT BULBS. They weren't changing the high beams or anything; it was just a parking light and the two license plate lights. I feel pretty confident I could have figured those out myself. I had assumed that it would be a reasonable rate and that the lightbulbs wouldn't take more than a few minutes, so I let them do it. In the end I was hit with over $650. Next time I will take it to a smaller, more local mechanic. DON'T GO HERE. More

Service with integrity and master mechanics. Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be Spitzer Monroeville has been in business for over 15 yrs. The service department has top line mechanics, they know their product and what needs to be done to keep your Toy on the road. Know your vehicle and what needs to be repaired, with the help of Spitzers service dept. you will keep your vehicle rolling for a lifetime. Tom Underwood More

Great buying experience!! It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the It's was my first time at the dealership and I got the best salesman ever, Ryan. He took the time to understand my needs as well as educated me on the Toyota products. He provided a pleasant experience for me and my family. I hope his manager Jamie Besom realizes that Ryan is the best on the floor. Jamie also helped with me purchasing from Toyota buy providing a transparent buying experience with a smile. The final person that I got the pleasure to deal with was the Finance MGR Band-Aide Ben. Super nice guy to do all the paperwork with and he was able to help with the pricing on my warranties and paint protection. They all made me feel like I just joined a family there at Spitzer. Lastly, Ryan walked me through the dealership and explained how and where everything was and the procedures for service. Great Job guys and keep being consistent. More

great experience and they worked hard to expedite the deal I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedi I was not pressured and the salesman and sales staff treated me with respect. I would recommend Spitzer Toyota to anyone. They worked hard to expedite the deal and get me out of there and on my way. More