Spitzer Toyota Monroeville

Great Experience Buying our Prius We had a great experience purchasing our Prius with Doug Klenoshek...with fair trade-in price for our CRV. There was no pressure to buy. Doug gave us We had a great experience purchasing our Prius with Doug Klenoshek...with fair trade-in price for our CRV. There was no pressure to buy. Doug gave us an excellent orientation to the unfamiliar-to-us hybrid Prius. The paperwork part of the purchase was clean and efficient with Kyle. Would be happy to recommend Doug for future buyers. More

Poor Customer Service I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see I brought my 2018 Toyota Camry in to get it inspected because my state/emissions were up at the end of November. I put on my drop box envelope to see if a wheel alignment was needed, put on winter tires, mount and balance, and to check my transmission because the car was shifting smoothly between gears. I was advised the cost of the services done to my vehicle were $322 and received a phone call after the work was completed, instead of a prior phone call to let me know a wheel alignment was needed and would be $100. The service manager advised me after looking up my work order that the transmission/shifting issue I wanted looked into was never completed. It seems like Spitzer was only concerned with doing work that they could charge for but the safety of my vehicle was neglected because it still isn't shifting right. The manager did offer for me to come back out there but I live 30-40 minutes away, which means I have to take time out of my day to come back out there because of their negligence. A sorry was giving but that's it, going above and beyond didn't seem like a concern to correct this situation. The conversation between the service advisor and I only exacerbated the situation because Deana Hicks indicated it was my fault and I approved the work to be done since I signed the drop box envelope. I purchased my vehicle in April of 2018 and this has been the worst experience that I have ever encountered with Spitzer's service department. This incident More

Clean, friendly, and good service work! This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping This is my 2nd dealership that I've had to deal with and they are much better than Hyundai! Toyota's are very reliable vehicles and I plan on keeping my Toyota Camry until the wheels fall off. Which is why I'll be using Spitzer Toyota for parts and repairs! More

Love my Prius Pretty easy buying process... minimal negotiation or hassle as most of the info was online beforehand. Have driven my Prius a lot and it’s performed w Pretty easy buying process... minimal negotiation or hassle as most of the info was online beforehand. Have driven my Prius a lot and it’s performed well. Look forward to many more miles on it. More

I WILL NEVER GO ANYWHERE ELSE This dealership has been amazing to me...they were so polite and TRUTHFUL they were a breath of fresh air of your looking I highly recommend and ask f This dealership has been amazing to me...they were so polite and TRUTHFUL they were a breath of fresh air of your looking I highly recommend and ask for Brian Johnston!!!!! He was fantastic!!! More

Great experience, no hassle, gave me a good deal. Ken Mashraky did a great job. No hassle negotiaton. Gave me a good deal. He did everything in a timely fashion and reviewed all the new features with Ken Mashraky did a great job. No hassle negotiaton. Gave me a good deal. He did everything in a timely fashion and reviewed all the new features with me. This is our third highlander from Spitzer and I have bought 3 RAV’s there also. Your whole team is great including service. Thanks. Andy mangene More

Easy and fair Amanda is a joy to work with. We came to Spitzer with our eye on a 2018 Camry but she gave us such a great deal on a 2019 that we couldn’t pass it up. Amanda is a joy to work with. We came to Spitzer with our eye on a 2018 Camry but she gave us such a great deal on a 2019 that we couldn’t pass it up. She was personable and attentive, respectful of our wants and didn’t exert any sales pressure. Our new car is gorgeous. We are very satisfied and recommend Spitzer and Amanda 100%! More

Great Car Buying Experience I had a great experience with Doug. He understood what I needed and did not pressure me in any way. As I mentioned to him yesterday it was the bes I had a great experience with Doug. He understood what I needed and did not pressure me in any way. As I mentioned to him yesterday it was the best car buying experience I have had in 44 years of driving. More

Made buying a new car easy I haven’t bought a new car in 20 years. A lot has changed, but overall I was pleasantly surprised that it is now easier to buy a new car, esp when the I haven’t bought a new car in 20 years. A lot has changed, but overall I was pleasantly surprised that it is now easier to buy a new car, esp when there is someone like Amanda helping us through the process. More

Wonderful Experience Car buying is usually a very stressful experience. But with Spitzer Toyota and specifically our salesman, Ruty, they took the stress and concern out Car buying is usually a very stressful experience. But with Spitzer Toyota and specifically our salesman, Ruty, they took the stress and concern out of buying this car. They presented easy to read and understand quotes and payment plans. Ruty listened to what we were looking for, not the vehicle he was trying to convince us to buy. We purchased a 2018 Rav4 and I absolutely love it. I feel like the car was designed just for me. It was late by the time we got the deal finalized, after signing all the papers, but Ruty still took the time to go over many of the features this car offered. We are very pleased with how we were treated at Spitzer and would definitely recommend them to any future car buyers. Monica Phillips More