Spitzer Toyota Monroeville

I was welcomed when I entered the garage byJames Thomas. He was cordial, and explained to me the process. He was cordial, and explained to me the process. More

Waited for the service and the wait was short. Service staff were professional and very thorough Service staff were professional and very thorough More

Made the process of purchasing a car convenient and easy. Test drive was really helpful and explanatory. easy. Test drive was really helpful and explanatory. More

great service very well versed on make model of the car and its were abouts as well and its were abouts as well More

Everytime I come in to get my trucked worked on Mr Charles Carter takes good care of me in good timing. Charles Carter takes good care of me in good timing. More

Courteous and thorough. Deanna Hicks was pleasant and knowledgeable. Took great care of the customer Deanna Hicks was pleasant and knowledgeable. Took great care of the customer More

Great working with Deana Hicks at Spitzer Toyota . Great service! I’m a long time customer Great service! I’m a long time customer More

Charles Carter was very professional and courteous. We were very happy with our experience and the repair to our vehicle We were very happy with our experience and the repair to our vehicle More

Deana Hicks continues to provide me with superior customer service. Always pleasant and helpful THANKS customer service. Always pleasant and helpful THANKS More

Made deal on Friday. Dealer requested Monday 1 p.m.for pickup so they could detail truck. They called Monday at 1045 a.m. wanting to delay until Tuesday. My wife took vac Dealer requested Monday 1 p.m.for pickup so they could detail truck. They called Monday at 1045 a.m. wanting to delay until Tuesday. My wife took vacation day to drive me 2 hours one way to get truck so I declined. On arrival, truck exterior was washed and front interior swept. Supercab floor swept. Front Seat covers and floor mats placed in truck bed. No 2nd key to truck. No key for truck cap. No key code for keyless entry. I almost declined deal. Got truck home. Took 6.5 hours to clean interior. Had to remove supercab seats due to amount of dog hair. Windows, dash, every hard surface inside had not been cleaned. Truck bed had dirty floor mats, disgusting seat covers, a cargo mat, two appliance size cardboard boxes and a broken ratchet strap. Dealer excuse was short handed cleaning tech. Several sales people and office people standing around. Why couldn't they help clean? I answered a questionnaire a few days later and was told I'd receive a call within 48 hours. Nope. Salesman Steve was decent. The truck cap door lifts were shot. So, between the new key/fob, truck cap keys and door lifts, it cost me almost $500 not to mention the 6.5 hours of interior cleaning. I DO NOT RECOMMEND this dealership. Check out their reviews on Facebook since the reviews on their website are all just peachy. More