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Spitzer Toyota Monroeville

Monroeville, PA

4.9
989 Reviews

4710 William Penn Highway

Monroeville, PA

15146

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Showing 989 reviews

July 19, 2021

Deana Hicks has been serving us for over 20yrs. She is awesome. We buy our vehicles through her. We go through her to make our appointments etc. She again. Is the best. More

by Donald.tucker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jul 21, 2021 -

Spitzer Toyota Monroeville responded

Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Robert Thomasson, General Manager, (877) 735-3855

July 06, 2021

The Spitzer service department has excellent customer service. They are always friendly and helpful, and the work is done correctly and on time. I appreciate their service, and it will most likely influe More

by leighbanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas
Jul 08, 2021 -

Spitzer Toyota Monroeville responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Robert Thomasson, General Manager, (877) 735-3855

July 05, 2021

Deana Hicks was efficient and kept me informed in a pleasant manner. Oil change should have been full synthetic, did not ask me. They had a computer problem. That is the second time that has happened d More

by Matthewjo9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jul 07, 2021 -

Spitzer Toyota Monroeville responded

Hi Matthew, and thank you for this great review! We're happy to hear that Deana took care of you! They are a great asset and we appreciate all that they do. Best, Robert Thomasson, General Manager, (877) 735-3855

July 05, 2021

The check-in was very efficient and the service advisor was very friendly. I was called promptly when the services were completed and the over-the- phone payment was handled very smoothly.bm More

by Tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jul 07, 2021 -

Spitzer Toyota Monroeville responded

Tony, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855

July 01, 2021

Great service dept. In and out in an hour when I was expecting to spend about two hours. More

by donczap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas
Jul 06, 2021 -

Spitzer Toyota Monroeville responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Robert Thomasson, General Manager, (877) 735-3855

June 23, 2021

Always easy dropping our Tundra off for service with Spitzer. More

by myshortbus4life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James from service
Jun 25, 2021 -

Spitzer Toyota Monroeville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

June 19, 2021

Deana Hicks was my service advisor.. she was very courteous and knowledgeable. I had asked her to get me a price/labor on a serpentine belt, while I was waiting for my car to be inspected she returne More

by Jgnixdorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jun 22, 2021 -

Spitzer Toyota Monroeville responded

Thank you for leaving us this review. We are very happy to hear that we could help service your automotive needs. If there is anything more we can do for you, please feel free to contact us anytime! Take care. Best, Robert Thomasson, General Manager, (877) 735-3855

June 18, 2021

Since I purchased my Release Series 10 Scion xB brand new, straight of the truck mind you, I have always had it serviced at Spitzer Scion/Toyota in Monroeville. I have never had any issues with the Servi More

by Ballcaplover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jun 22, 2021 -

Spitzer Toyota Monroeville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Robert Thomasson, General Manager, (877) 735-3855

June 16, 2021

Deana Hicks is always so helpful and pleasant. She reminded me of a needed oil change and i appreciate that.She's a great employee. More

by tgaines60
Customer Service
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jun 21, 2021 -

Spitzer Toyota Monroeville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

June 16, 2021

The Spitzer Service team went out of their way to fit me in. I explained that I was going on a trip and they got my vehicle in even though they were extremely busy. Thankfully they did because I ended up n More

by photocreations1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Johnson , Charles Carter, John Persico
Jun 21, 2021 -

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Robert Thomasson, General Manager, (877) 735-3855

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