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Spitzer Toyota Monroeville

Monroeville, PA

4.9
998 Reviews

4710 William Penn Highway

Monroeville, PA

15146

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Showing 998 reviews

August 11, 2021

This was the worst car buying experience that I have ever had. This used to be an excellent dealership and I considered it "my dealership" and now it seems to be home to shady/cliche sales tactics and down r More

by DS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Aug 13, 2021 -

Spitzer Toyota Monroeville responded

We appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Best, Robert Thomasson, General Manager, (877) 735-3855

August 11, 2021

I have been a Toyota client for many years at Spitzer. There is none better More

by k.proffitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas
Aug 13, 2021 -

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Deana Hicks of the service department is awesome. She’s very knowledgeable and gives me great advice for what my truck needs and when it needs it. Its a pleasure to work with her as i know things will be d More

by Daryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Aug 11, 2021 -

Spitzer Toyota Monroeville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Robert Thomasson, General Manager, (877) 735-3855

August 10, 2021

Deana Hicks was very friendly and efficient during my visit to Spitzer Toyota. She was very knowledgeable and answered all my questions. I was in and out in about 1 hour. More

by jcmoyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Aug 12, 2021 -

Spitzer Toyota Monroeville responded

Thank you for taking the time to write this review. We are pleased to hear that Deana was able to provide an efficient and overall positive experience. Best, Robert Thomasson, General Manager, (877) 735-3855

August 09, 2021

I have been working Spitzer Toyota for well over 5 Years... And as long as I have a Vehicle from Toyota, this will ALWAYS BE MY HOME!!! More

by Black Ops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Aug 11, 2021 -

Spitzer Toyota Monroeville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Robert Thomasson, General Manager, (877) 735-3855

July 31, 2021

James Thomas provided great service and was very friendly. I knew my vehicle would be in great hands with James and service department at Spritzer. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas, Rutul Shah
Aug 03, 2021 -

Spitzer Toyota Monroeville responded

Thank you for writing about your visit with us! I am happy to hear that James was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Robert Thomasson, General Manager, (877) 735-3855

July 30, 2021

Stopped in about 2 hours before my appointment and James Thomas looked at me and said no problem I'll can take care of it. They got me right in and took care of it More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas
Aug 03, 2021 -

Spitzer Toyota Monroeville responded

Thank you for taking the time to write this great review. It's wonderful to hear that our team was able to provide you with a wonderful experience! We really appreciate this feedback and we will share it with them. If you have any questions or further needs, please don't hesitate to contact us or stop by for a visit. Best, Robert Thomasson, General Manager, (877) 735-3855

July 30, 2021

My service Representative James Thomas, made all the difference for me when I took my Highlander Hybrid in for a Manufacturer Recall. I appreciate you. More

by Mebelee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Thomas in the service Dept.
Aug 03, 2021 -

Spitzer Toyota Monroeville responded

Hi Mebelee, and thank you for this great review! We're happy to hear that James took care of you! They are a great asset and we appreciate all that they do. Best, Robert Thomasson, General Manager, (877) 735-3855

July 21, 2021

Spitzer Toyota has always been good to me. From purchase to service. Friendly people topped off with great service from Deana Hicks. A dedicated employee. More

by rlpavlik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jul 23, 2021 -

Spitzer Toyota Monroeville responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Robert Thomasson, General Manager, (877) 735-3855

July 19, 2021

Deana Hicks has been serving us for over 20yrs. She is awesome. We buy our vehicles through her. We go through her to make our appointments etc. She again. Is the best. More

by Donald.tucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deana Hicks
Jul 21, 2021 -

Spitzer Toyota Monroeville responded

Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Best, Robert Thomasson, General Manager, (877) 735-3855

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