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Spitzer Toyota Monroeville
Monroeville, PA
1,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,024 reviews
January 03, 2012
I purchased a Sequoia in this dealership and the customer service I received was completely above and beyond. I have been to the service department several times with other vehicles I own and company cars a service I received was completely above and beyond. I have been to the service department several times with other vehicles I own and company cars and found them to be very professionaland friendly. I always receive my vehicles back in a timely fashion as promised. This department is ran in a very professional and curtious manner. I would highly recommend this dealership to my family and friends. The dealership is always clean and attractive to visit. Mr. Killmeyer, Nestor and Dubyak are all top notch representatives and you should be proud to have them employed by you. Mr. Killmeyer tried to always say hello to his customers when he is not too busy. More
by Ann Larkin
Employees Worked With
Robert Killmeyer, Josh Nestor and Wes Dubyak
January 03, 2012
Buying as a single, senior female was a bit scarey. At Spitzer I was made to feel very comfortable and Matt really went out of his way to find the exact car I wanted and color I loved.I did not feel I wa Spitzer I was made to feel very comfortable and Matt really went out of his way to find the exact car I wanted and color I loved.I did not feel I was talked down to or patronized in any way. That's one of the things I was worried about. Service has been efficient, professional and never outrageously long. When I had an accident with my car the employee who answered the phone helped me so much and saved me extra towing due to her efficiency. The staff is friendly and competent and I most always have a smile on my face when I leave (not because I had to pay for repairs) but because Spitzer makes it as painless as possible and it's a nice place to do business. and that is why I can't say enough about Spitzer. And I do really like my Toyota Venza. :) Patricia Benedict More
by charbob
Employees Worked With
Matt D. and lots of service people
January 03, 2012
Jamie was my salesman and he made the experience very painless. He gave information about the car without being pushy as other dealerships had been. He gave information about his own Rav-4. The price g painless. He gave information about the car without being pushy as other dealerships had been. He gave information about his own Rav-4. The price given on my trade-in was very reasonable - again much better than other dealerships. Although I have not yet taken my Rav-4 in for maintenance, I look forward to dealing with Spitzer. More
by slovakgirl62
Employees Worked With
Jamie, Jamie Benson
January 03, 2012
I went to the dealership wanting to look for a used vehicle and get out of my old one. All of the folks that I dealt with were very nice and friendly. They showed me everything that I needed to know ab vehicle and get out of my old one. All of the folks that I dealt with were very nice and friendly. They showed me everything that I needed to know about the used Rav4 and explained the process I was going to go through to take care of all of my questions and concerns. I was very pleased with the help that I received in getting out of my old vehicle and into my new one. I will definately refer this dealership and the employees that I dealt with. More
by aysha1234
Employees Worked With
Kelly Irons, Jamie, and Mike T, Jamie Benson, Kelly Irons
January 03, 2012
Jamie was a great salesperson. He did not pressure you into buying just gave us the facts and left it up to us to ponder and decide if we wanted to buy. Naturally we bought off of him. Wish all salespeo into buying just gave us the facts and left it up to us to ponder and decide if we wanted to buy. Naturally we bought off of him. Wish all salespeople were like him. More
by nuney
Employees Worked With
Jamie Benson, Jamie Benson
January 03, 2012
Customer service is excellent if you call them. It's hit or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emis or miss emailing. Quality of work is just fine but my car came back unwashed. They're very friendly. My service was free aside from the state emissions. Price of the vehicle was good. I wouldn't consider buying a Toyota anywhere else after dealing with some other local dealerships. More
by jgraves
Employees Worked With
Jamie Benson, Jamie Benson
January 03, 2012
I found my car online on the cars.com website and their description of the vehicle was very accurate and the price was fair. They said they couldn't do anything to change the price, but I guess that's how description of the vehicle was very accurate and the price was fair. They said they couldn't do anything to change the price, but I guess that's how it goes when you shop online. I would definitely recommend them to anyone shopping for a car. More
by febleo
Employees Worked With
Jamie Benson, Jamie Benson
January 02, 2012
I found the SUV I had been searching for online at Spitzer, so I called up the dealership & told them about my trade and final numbers I was looking for... They then called me back a couple minutes l Spitzer, so I called up the dealership & told them about my trade and final numbers I was looking for... They then called me back a couple minutes later and said we had a deal....pending them evaluating my trade of course.... Then 2 days later, I made the hour and a half trip there and walked out a happy customer with my new vehicle an hour later. Wonderful car buying experience....& I'd buy there again. This was 2 years ago and my 4runners still great.... More
by Ering307
Employees Worked With
I forget
January 02, 2012
Purchased first and only new car from dealership. Wrote to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrect to dealer requesting some resolution and dealer never contacted us directly (Toyota USA but not dealership). After last visit, mileage was incorrectly reported on write up, contacted dealership to request corrected invoice...never received invoice. Service department is not service oriented. Dealership did not make good on promise to make things right. More
by zww1jrr
Employees Worked With
service dept and sales manager
January 02, 2012
I greatly enjoyed the hassle free buying experience. It was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also was nice to not feel pressured at any time during the process. The friendliness of all the employees was also way above what I expected. I have also had service done on my vehicle and was very pleased with the staff and service. More
by emeryj
Employees Worked With
Pat Laughlin, Pat Laughlin
