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Spitzer Toyota Monroeville
Monroeville, PA
1,023 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,023 reviews
March 31, 2025
Had vehicle serviced, with assistance of Deana Hicks. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. Deana was very helpful in getting proper service for mileage on vehicle and very professional in dealing with me. More
by Jeosb4
Employees Worked With
Deana Hicks
March 30, 2025
My wife found a Sienna that she was interested in, we had been to several other Toyota dealers however haven’t found “The One” until now. However, we were unable to get anyone to work with us, we have 3 trad been to several other Toyota dealers however haven’t found “The One” until now. However, we were unable to get anyone to work with us, we have 3 trade offers of a certain amount and Spitzer could not get close to our previous trade offers. They cited multiple false claims of issues with our current vehicle to my wife as a reason however when I later tried to have a conversation with them about this, they, meaning the sales managers, wouldn’t even come over to speak with me. When I walked over to thank the Salesman for his time because he really was great. The issue is 100% with a sale manager named Jason, and another who never introduced himself. He just let me know that they sell enough cars there and don’t need my business, in not so many or exact words. I’ve purchased many cars over the years, personally or business, and this was the first time I didn’t feel like the salesman wanted to sell me something. It was the opposite, I couldn’t get them to even talk to me and answer my questions. Save yourself the trouble and shop elsewhere. More
by mirabella515
Employees Worked With
Jason,
March 18, 2025
Last week, James Thomas did a great job of checking in my car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, includin car to get the annual inspection stickers. Some maintenance services were overdue and James did a great job of explaining what each one was, including photos/video of the underside of my car. He was both friendly and professional. When he showed me the actual air filter which they recommended be changed (which was filthy, being the original from 8 years ago), I commented that for sure I wanted that changed, because I was concerned about my lung health. James was very upfront to explain that this was the engine filter, and that the cabin air filter is what cleans the inside air, and he said they checked and it was still good (it had been replaced at a previous service visit). James Thomas made me feel good about this experience, and I will definitely return to Spitzer for future maintenance & service - he's a professional with a kind and caring personality. Thank you, James Thomas! More
by Marianne
Employees Worked With
James Thomas
March 17, 2025
Took 2022 Rav hybrid in for 30k mile service last weekand discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installat discussed fraying drivers seat. James Thomas immediately ordered the covers. Took it back this week to have them installed. Very happy with installation and timing. More
by rcngfn
Employees Worked With
James Thomas, Deana Hicks
March 11, 2025
Fast, efficient,professional service addressing every service need my Toyota required. Every person I met that day at the dealership was wonderful!!! service need my Toyota required. Every person I met that day at the dealership was wonderful!!! More
by robert.swartzwelder
Employees Worked With
Pat Reardon Service Manager, Deana Hicks
March 08, 2025
Great experience with Adeem and the closing staff of Spitzer for the purchase of our vehicle. No pressure, answered all our questions and was very pleased. Spitzer for the purchase of our vehicle. No pressure, answered all our questions and was very pleased. More
by rj16066
Employees Worked With
Adeem
March 04, 2025
James Thomas has been a pleasure to work with. He is always there with a smile and looks for opportunities to help in any way he can. He always goes the extra step. He is always there with a smile and looks for opportunities to help in any way he can. He always goes the extra step. More
by Donna.sorice48
Employees Worked With
James Thomas
