Spitzer Kia of Mansfield

I really enjoyed the service I was given in selecting a vehicle. On the other hand,me being a woman I think that some things could've been pointed out to me on my vehicle that could've helped me, such as p vehicle. On the other hand,me being a woman I think that some things could've been pointed out to me on my vehicle that could've helped me, such as pointing out that my tires were worn and I would need new ones, and that the power steering was not at it's best either, when I brought up the noise I was hearing I was told you all couldn't find anything. So other than that, I love my car. So now I'm having to pay for 4 tires and power steering. More

I walked into Spitzer Dodge excited to purchase my first brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they brand new vehicle (a 2012 Dodge Ram 1500). I was even more excited to pay cash for it. By the end of my visit with this dealership I'd wished they had a return policy so I could be rid of the truck and buy it from a dealership more deserving of business. I was told I would receive numerous phone calls to set up appointments for things I wanted to add to my vehicle (a sunroof, which I'd paid for in the purchase price) and a touch screen radio. The only call I got was from my salesperson, asking how I liked the vehicle. When I expressed that I wasn't happy with the customer service I had received I was told that it was my fault because I didn't call the dealership myself. Finally an appointment was made for my sunroof to be put in in Columbus. When I received my truck back there was a sunroof! But there was also 150 extra miles, an entire tank of gas missing, and a large gouge dug into the dashboard. Someone also manually manipulated the amp that connects my sound system and turned the bass all the way up, risking blowing the several hundred dollars in speakers I had put in the vehicle. Before I picked up my vehicle Arik, the sales manager, told me he was going to have it detailed. I was excited to see it all nice and clean...but it wasn't. There was actually grease caked onto my windows and door handles. Nothing clean about this vehicle. BUT! This wasn't even the worst part of my experience! I made a trip to Southern Alabama in my truck to visit family. On the way back one of my new tires sprung a leak. Come to find out, each of my tires was OVERINFLATED by 15 pounds or more!!! Dealerships sometimes over inflate tires to make the gas mileage seem better, but 15lb of extra air is dangerous. I made a 2000 mile trip with a LOT of weight in my truck. I'm lucky I didn't blow a tire and flip on the interstate. I told my sales person, "The better you service I receive, the more business I'll happily bring you". Needless to say, I won't ever go back. More

had a bad experience with the sales manager and the finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONL finance manager. Salesman did not explain anything about the vehicle i purchased0.took A DIRTY VEHICLE HOME AND HAD TO RETURN TO HAVE IT CLEANED ONLY GOOD THING WAS THE SERVICE MANAGER WHO IS NOW THE PARTS manager. very dissatisfied with the whole deal. More

I had heard about Spitzer from a family member and decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was decided to give Spitzer a try after dealing with another dealership for the last seven years! I called ahead of time and spoke with Dana and she was great from the start. When I arrived, she took great care and listened to all of my needs and made a few recommendations for me as well. The reason for this review and taking the time to do this at all is only because of the great customer service that I received from Dana. I advised her that my family would be back to buy again when it was time. Dana was great and assured that I knew how to operate the functions of my new car before I left. I look forward to dealing with Dana and Spitzer again in the future. John Price 1/3/2012 More