Spitzer Kia of Mansfield

the service dept.did a very good job with are grand caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. caravan.and all the recalls that were wrong with it.and they made time in there busy schedule to get it in on short notice. More

We were looking online for a new car but were unsure if anyone would be able to help us due to our past credit history. Heath contacted us and set up an appointment to look at some cars. We were there ab anyone would be able to help us due to our past credit history. Heath contacted us and set up an appointment to look at some cars. We were there about 2hrs and left with a brand new car & a full tank of gas! They were excellent with the financing (only $1.76 over what we wanted to pay) at a great finance rate. More than we ever expected! Will be sure to visit them again when we purhcase another vehicle. More

My husband and I purchased our Chrysler Pacifica from Spitzer about 8 months ago. Our rep was ~Dana Stuart~ and she is AMAZING!! I will someday buy another car and she will be out gal. She went far and a Spitzer about 8 months ago. Our rep was ~Dana Stuart~ and she is AMAZING!! I will someday buy another car and she will be out gal. She went far and above the call to make sure our experience was excellent. We did not plan to purchase a car the day we met Dana; we were at the beginning of our search. We knew that we did not want a car because there would not be enough room, however the thought of a mini van was really out of the question too. Dana showed us the Pacifica because it drives like a car and seats like a van. We fell in love with it, and her. As I said, we were not prepared that day to purchase. Dana worked late and made our purchase happen that day. She has kept in contact with me every since we bought our car. She always sends me a message at the holidays and continues to be concerned about our family. Her personal touch makes me feel completely certain that we made the best choice. We have friends that have purchased their vehicles elsewhere and they never hear from their rep. I am super blessed to have met Dana and completely happy with Spitzer Dodge / Kia. More

HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" HORRIBLE EXPERIENCE! On Saturday 20-Aug-2011 I sent an online form expressing an interest in leasing a 2011 Kia Soul. Mr. Roach returned a "canned" email (autoresponder type) Sunday 21-Aug-2011 promising to contact me with further details/options/etc. HE NEVER DID! Later that same week I went to the dealership to see for myself what year-end Kia Souls were available. It was around lunchtime and apparently no one cared that I had previously sent in an online inquiry. I was then handed off to Jim Mahek, apparently because he had not yet sold a Kia. As Jim and I were filling out papers, arranging for test-drive, etc., Mr. Roach overheard our conversation and introduced himself as the one I initially contacted via the Internet. Rather than apologizing for not contacting me, he made some comment about how hard it was for him to get a hold of me (yet no phone calls were logged on my smartphone . . . no emails sent to my email address). While at the dealership I waited nearly 3 hours as Spitzer attempted to arrange leasing. They kept apologizing for the length of time it took, blaming it on the leasing company, but now I suspect they hadn't leased a Kia before. I was told that because it was a lease, they couldn't come down on the price, even though it was a model year closeout. Shame on me for believing yet another one of their lies. I was also told that I could come back to the dealership for the license plates in two or three weeks . . . they would call when the plates arrived. INSTEAD, I had to contact Spitzer as to the status of my license plates. I sent an email 13-Sep and received an answer 20-Sep! Seriously?!?!? SEVEN DAYS to respond to an email? UNACCEPTABLE!! And to make matters worse . . . they put the license plates in the MAIL and I received them the SAME DAY my 30-Day Tag expired. Unbelievably INCOMPETENT! Oh, and I paid for twelve months registration . . . only received 9 months as the plates expire in June 2012. I was also told that I could set up online lease payments on my debit/credit card. NOT TRUE! That lie cost me $118 in cash-back bonuses. Several months into the lease agreement I get a memo from the leasing company stating that the Kia is not adequately insured and I am in violation of the lease agreement. This is yet another item that the dealership should have been aware of and informed me of right up front. Perhaps they don't know how to arrange for the leasing of a vehicle! INCOMPETENT! Regarding the PRE-DELIVERY INSPECTION WORKSHEET (22-Aug-2011) and the CUSTOMER VEHICLE DELIVERY WORKSHEET (26-Aug-2011): WHAT A JOKE!! Two glaring examples of how LITTLE Spitzer cares about their customer! For example, many items on my worksheet are "Checked off" as if they are OK, yet the car does not even have some of these options! Seat warmers, Navigation System, Rear HVAC System to name a few. Makes me wonder whether the items the car actually does have were ever checked at all. Well, the very first item in section 2 of the PDI Worksheet is "Tire Pressure". The PSI of each is supposed to be 33 lbs. Each tire on my vehicle was 48 lbs! That EXCEEDS the manufacturer's Maximum! Not only unbelievably incompetent but EXTREMELY DANGEROUS as well!! I wonder what else of the 63-point Kia checklist they didn't bother to check. Probably most, if not all of them. In retrospect, I certainly wish I would have obtained my Kia from VanDevere, Bill Doraty, Ricart, Montrose, Halleen or any of the other dealerships within reasonable driving distance. More

We weren't for sure if we would be able to do anything. Owed on current vehicle and wasn't for sure what could be done. But, Dana said let's just see what we can do. She was very friendly and made sure we Owed on current vehicle and wasn't for sure what could be done. But, Dana said let's just see what we can do. She was very friendly and made sure we were ok and if we needed anything while the numbers were being prepared. Everything went fast and smooth. We test drove, talked about what could be done and before we knew it we were signing the documents. This is the fastest that we have ever purchased a vehicle. We recommended a family memember recently and they came over a few months ago and was able to purchase a van. Thanks Dana Stuart!! More

Everything was great with Bill, he was wonderful. However just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to ba just two weeks after purchasing the vehicle I was laid off and called stating that I don't think I can keep this vehicle and was basically told to bad and that if I don't it will kill my credit score. I still can't believe they didn't work with me to get me out of this mess. More

Jason was very knowledgeable about car and answered all question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which question of concerned about the car and the warrenty . Also he set up my cell phone for the bluetooth on the car and went over all the options which was very helpfull. Also showed me around the dealership and showed me all the different departments. I have had a great experiences and would recommed this dealership to friends and family. More

Dana Stuart is a gem...knowledgable about the cars...and service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we service...She made our decision of vehicles easy...and quickly did the paper work and made the switch of vehicles quickly...Being married 53 years we bought a lot of cars...this was by far the best.. Hopefully the Dodge van proves to be the best too.. More

Been buying cars from this dealership for years and would not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they t not go anywhere else. The sales staff is very knowledgeable and friendly. The prices cannot be beat! I never felt like just another number, they treated me like family. If I have any problems, the service department is the best around. They have even picked me up and taken me to/from work when my car was being serviced. More

Dana was very helpful in helping us find the right car for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family for us. She was very understanding when it came to our concerns and helpful with getting us finaced at a price we wanted. I would recommend my family and friends to Kia of Mansfield. I am very greatful for the experience that we had with this dealership it was be far the best car shopping experience ever. More