Spitzer Kia of Mansfield

Don't trust a word they say Once they have your money they push you out the door my gas CSP light keeps coming on so I called the lady D says Its your problem now and hung up on Once they have your money they push you out the door my gas CSP light keeps coming on so I called the lady D says Its your problem now and hung up on me paid almost $6,000 dollars for the car should have better employees and service I just want it fixed or to know what's wrong with it do not spend your money THERE!!!!!! More

Outstanding Service ! They were up front and honest! You didn't have to wait like you do at other dealers. Willing to work with you! Being reasonable . Very satisfied ove ! They were up front and honest! You didn't have to wait like you do at other dealers. Willing to work with you! Being reasonable . Very satisfied overall! I would definitely recommend them to others! Great Job!! More

Once they have your money they do not care Got a car and it still has the 30 day tags on it and I already have lights going off on my dash. They lied about how many times they would run our cre Got a car and it still has the 30 day tags on it and I already have lights going off on my dash. They lied about how many times they would run our credit and then when we asked about it Mike the finance manager was very cocky and rude and spoke to me as if I were an idiot for listening to lawyers and finance professionals about dings on credit scores. I regret getting my car from them so unprofessional. More

Will Not Return Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car agai Purchased my used vehicle from Kia Mansfiled. Will never ever purchase anything from them again in. And on top of it they will never touch my car again. They never attached my plates correctly from my old car to my new. Small little detail. After having the vehicle less than a month, I had to take it back in to the service department due to the fact the NEVER totally tightened my lug nuts. Lack of safety concerns for their customers. The vehicle when they acquired it needed new brakes and rotars. They put new brakes on it but just machine shopped the rotars. I have had NOTHING but ISSUES with my BRAKES! I was told by their Service Manager I was hard on BRAKES. So I tried to communicate that Im not and in fact I am police academy trained in driving vehicles and also drove many vehicles in the military. So after being treated rude and taking my money for repairs, this Veteran will take his money down the road. So long SPITZER KIA!! More

Heath Roach : super to work with I did an online search for my new Optima & emailed Spitzer. The sales person who contacted me was Heath Roach. My husband & I went to the dealershi I did an online search for my new Optima & emailed Spitzer. The sales person who contacted me was Heath Roach. My husband & I went to the dealership on a horrible, snowy day : Heath was so very helpful, he cleaned off 2 cars for me and was still nice when I declined to test drive them. We test drove a car : signed all paperwork & I drove my new car home in a very short time. This was a great experience with a very knowlegable saleman. Thanks, Heath for a job well done. More

My Husband brought our vehicle in for an oil change, everything was great in till I checked our Bank Account, Spitzer Kia of Mansfield doubled charged us for the Oil Change. When I called, I was told I everything was great in till I checked our Bank Account, Spitzer Kia of Mansfield doubled charged us for the Oil Change. When I called, I was told I would have to wait in till Monday to resolve this matter. They have always been good to us, I just feel this matter should of been handled in a different way. We will probably have to wait at least till Wednesday or Thursday now to get our money back. More

Had car serviced for warranty work. I have never been treated so horribly at any business establishment in my entire life. The service manager, Paul Wagoner was very rude, aggressive, obnoxious, etc. H treated so horribly at any business establishment in my entire life. The service manager, Paul Wagoner was very rude, aggressive, obnoxious, etc. He really should not be in the line of business that he is in because he has no customer service skills whatsoever. I will never set foot into Spitzer of Mansfield again. More

I just purchased a KIA Sorento. I decided on the KIA because of its safety rating, warranty, great features and price... assembled in Georgia. Dean Rottman was knowledgeable and very easy to work with. because of its safety rating, warranty, great features and price... assembled in Georgia. Dean Rottman was knowledgeable and very easy to work with. The experience was an enjoyable one. I would recommend Dean to family and friends, as well as, buying a KIA. More

We were just looking at various different cars when Carrie introduced herself to us. She never came across as a salesperson, she just asked about our needs, price range, and the type of vehicle we had Carrie introduced herself to us. She never came across as a salesperson, she just asked about our needs, price range, and the type of vehicle we had in mind. It was a great experience all around. We had some pre-concieved notions that turned out to be wrong and she explained everything in a polite and detailed manner. She never tried to "get over" or forget to tell us anything. They told us what was needed and even though we had a 2 1/2 hr. round trip to get it, they let us take the car as an extended test drive. The entire transaction was smooth and we were treated like friends by everyone there. I can't imagine going anywhere else in the future for a new or used car. We will seek out Carrie Murphy in the future. More