
Spitzer Kia Cleveland
Cleveland, OH
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Itaking my car in for service was a pleasant experience. James Martin made sure I was comfortable, offered refreshments & kept me informed as to progress of work. When completed he escorted me to cashier & James Martin made sure I was comfortable, offered refreshments & kept me informed as to progress of work. When completed he escorted me to cashier & then out to my very clean car. His pleasant, courteous, extremely helpful attitude was unexpected & greatly appreciated! More
Dealer was good to work with. Everyone was polite and easy to work with. There was a good bit of time I spent sitting by myself. Maybe this time could have been used to explain mo Everyone was polite and easy to work with. There was a good bit of time I spent sitting by myself. Maybe this time could have been used to explain more about the vehicle instead of trying to cram it in after the financing was done. Also, I just recieved a call 10 days after my purchase stating that I had to bring my vehicle back in for a dealer inspection. Hopefully nothing serious with that. More
My name is Tracy Davis-Ward and I purchased a vehicle (SUV) from your dealership. Zade Assad was phenomenal! However, I cannot say the same for the rest of the team at Spitzer Kia Cleveland. My vehicle w (SUV) from your dealership. Zade Assad was phenomenal! However, I cannot say the same for the rest of the team at Spitzer Kia Cleveland. My vehicle was promised to be delivered on Thursday July 27, 2023 and I was scheduled to turn my rental in the same day. At 6:18p on July 27, 2023 I get a text message stating that the service manager said "your vehicle will be ready for sure tomorrow July 28, 2023 early in the day and that they will drop it off" Right now I have zero confidence in Spitzer Kia Cleveland. The actions that I received from Spitzer Kia Cleveland were totally unacceptable and will not be tolerated. Right now I am in the process of cancelling my insurance on the vehicle that I never took delivery of and Spitzer Kia Cleveland can keep the vehicle. My friend Gordon English who accompanied me on yesterday works in the automotive industry and agree with me that Spitzer actions were totally unacceptable. Someone from the Leadership team need to call me ASAP and make me whole. I can be reached at 216.534.7516. Thank you and have a wonderful safe day. I have copied this review and is ready to post on all of the social media platforms. Again, thank you and I will be waiting your call. Best regards Tracy Davis-Ward More