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Spitzer Kia Cleveland
Cleveland, OH
1,908 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 14, 2023
Stephen Donat was very polite, courteous, and didn’t push me at all into a decision. He made the experience a great one for my family and I. We were in and out, which is unusual for car dealerships. I would me at all into a decision. He made the experience a great one for my family and I. We were in and out, which is unusual for car dealerships. I would recommend seeing Stephen when you visit Spitzer Kia Cleveland, you won’t be disappointed! We will definitely be back to purchase another vehicle / work with Stephen. We have already recommended him to friends and family. Thanks again for a wonderful experience. We love our new Telluride! More
by Kelleymmcdonald
Employees Worked With
Stephen Donat
August 13, 2023
A fair deal was made given the economics of new car pricing in 2023. The sales rep, Mike Mansour, was attentive, helpful and took ample time with me. pricing in 2023. The sales rep, Mike Mansour, was attentive, helpful and took ample time with me. More
by oren.youngstein
Employees Worked With
Jeremy Zabell, Michael Mansour
August 09, 2023
Took my car in on a Thursday to get my headlight replaced, they said I need back brakes. Said go ahead and can you check the front and a little better it’s shaking a lot. James called me back and sa replaced, they said I need back brakes. Said go ahead and can you check the front and a little better it’s shaking a lot. James called me back and said I also needed one of my ball joints stabiliser bar fixed and all four brand-new tires. I ended up calling him back and saying going ahead and do everything over voicemail Monday comes and I hear nothing so around 4 pm. I called asking about my car and he told me oh your part is here but you’re a mechanic called off and I’ll for sure be done tomorrow. Well he called me the next day and said it was done but it was just a headlight and the brakes. He said he will get to work on the other stuff I have my car later that day well around 5:15 I started calling to get an update about my car and it took eight times of calling to voicemails within a half hour to finally get through on the eighth call for him to tell me my car wasn’t ready. It’ll be ready tomorrow, which was Wednesday. Wednesday came and went on Thursday. He finally called me to tell me. My car was finished, but while it was upon the lift, the other ball joint broke, and that it would cost me because they broke it. So Friday comes, I go get my car There are no valve stem covers on my four brand-new tires plus all four of those tires were low. My husband had put air in them when I and while I’m standing in front of my car, and one of the girls put the covers on I noticed a huge dent and scratch on my front bumper that I know was not there when I drop my car off so I had away all weekend for a manager to call me back which they did and then written that they had hit something. I never said anything. They did fix the bumper, but when I picked my car up after they had it for two weeks my tire by the time I got home was completely flat and when I called them to tell them this. They told me it would be $40 to plug it alright have to pay for a whole new tire mind you I only drove the car for one week with these brand-new tires and then they had my car for two weeks. I will never buy another car from here ever again, or will never service department, especially. More
by Beccablue182
Employees Worked With
James
August 09, 2023
The service was scheduled in a timely manner. I was warmly greeted upon arrival and was given a quick overview of what the service would entail and how long it would take. Christopher Halley kept I was warmly greeted upon arrival and was given a quick overview of what the service would entail and how long it would take. Christopher Halley kept me informed of the service and what was being done throughout the process. He was very friendly and helpful. I was pleased with the outcome of my service call. More
by brownye2001
Employees Worked With
Christopher Halley
August 09, 2023
Jeff Fraam was very cordial and informative. I came in with my mind made up what I wanted. He showed me the vehicle I came in for, we had a wonderful test drive since I didn’t have experience wi I came in with my mind made up what I wanted. He showed me the vehicle I came in for, we had a wonderful test drive since I didn’t have experience with the SUV. He showed me the different colors and options. He made the deal happen. I’m very pleased with his service and I’ve texted him with questions and he answered quickly. He is a wonderful person on your sales team. Thank you More
by sherryrypinski
Employees Worked With
Jeffrey Fraam
July 31, 2023
When I arrived I was immediately helped by Belinda Frost who was courteous friendly and efficient. She explained what they were going to do to my car, how long it would take, and said she would call when it who was courteous friendly and efficient. She explained what they were going to do to my car, how long it would take, and said she would call when it was ready. Everything happened just as she said. I was very happy with the way she went over everything with me when I picked up my car. It was a great experience. Thank you Belinda and Kia! More
by kelsmom
Employees Worked With
Belinda Frost
July 31, 2023
Very efficient and friendly salesmen. Never high pressure tactics. Second car purchased/leased through spitzer Kia wouldn't buy anywhere else. Plus Great deals on quality vehicles Never high pressure tactics. Second car purchased/leased through spitzer Kia wouldn't buy anywhere else. Plus Great deals on quality vehicles More
by purpledavid77
Employees Worked With
Stephen Donat, Zade Assad
July 31, 2023
Our first contact with Chris Ernest was at the Cleveland airport, where he met my husband and I driving my new Niro EX Touring. We had discovered it on the Spitzer website, knowing already exactly the featu airport, where he met my husband and I driving my new Niro EX Touring. We had discovered it on the Spitzer website, knowing already exactly the features we wanted. Thus I can’t offer any direct feedback about the vehicle selection process with him. Knowing our intention to drive back home to Louisville that afternoon, Chris efficiently made the final sales/finance transaction at Spitzer move along as swiftly as he could, which we very much appreciated. Still, it was a very pleasant, friendly, totally professional encounter that took well under two hours. We enjoyed his company every minute. The car was delivered in pristine condition and performed beautifully on the 5-hour drive home, averaging 47 mpg. Here’s a man who knows his product inside and out! He confidently and clearly answered every question, and now days later has helped me figure out a few more minor issues in my understanding, readily offering his help any time going forward. We rather regret that we’re too far away to have my new car serviced at Spitzer. I have nothing but the heartiest high recommendation of Chris Ernest to anyone shopping for a Kia! More
by dbirdhawley
Employees Worked With
Christopher Earnest
