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Spitzer Kia Cleveland
Cleveland, OH
1,909 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,909 reviews
October 12, 2023
The employees are professional) The cars are superb. And the warranty of the car from the manufacturer and from the salon is even more impressive. And the warranty of the car from the manufacturer and from the salon is even more impressive. More
by yrec638
Employees Worked With
Vincent Viscusi, Jonathan Gemelas, Freddy Mansour, Aziz Assad, Mate Tamas
October 12, 2023
The dealership was clean. My salesman Stephan Donat was kind, patient and courteous. The purchase of my vehicle was made with ease. My experience was positive. My salesman Stephan Donat was kind, patient and courteous. The purchase of my vehicle was made with ease. My experience was positive. More
by gladysdixon93
Employees Worked With
Aziz Assad, Stephen Donat
October 09, 2023
Very pleased with Stephen Donat. He is a pleasant and helpful salesman. No pressure Glad I changed dealerships. Jeremy in finance is very friendly and helpful. Thank you for all o He is a pleasant and helpful salesman. No pressure Glad I changed dealerships. Jeremy in finance is very friendly and helpful. Thank you for all of your help, More
by cause426
Employees Worked With
Stephen Donat
October 09, 2023
Great customer service! Would definitely recommend to family & friends. There was a little communication mess up & was quickly resolved. Would definitely recommend to family & friends. There was a little communication mess up & was quickly resolved. More
by lillenn623
Employees Worked With
Christopher Halley
October 08, 2023
We worked with Yunes Assad and Michael Rosado to purchase a 24 Kia Sportage Xline. All went well until it was time for them to deliver the vehicle. There were a few miscommunications with dates/times, but a 24 Kia Sportage Xline. All went well until it was time for them to deliver the vehicle. There were a few miscommunications with dates/times, but it was finally delivered and all is good. More
by forpmonly
Employees Worked With
Yunes Assad, Alexis Bogucki
October 06, 2023
I owned (yes, past tense) a '23 Shortage Hybrid LX. It was a very good car despite missing some essential safety items (like standard blind side monitoring and LED directional signals on the side view It was a very good car despite missing some essential safety items (like standard blind side monitoring and LED directional signals on the side view mirrors), and one major issue. In gear, my engine would make a knocking or rattling noise at 2200 rpm and higher. This was especially noticeable with the passenger window open. I took the car in three times to 2 different dealerships, waiting between a month to a month-and-a-half for each appointment. On the third time, I even rode with the service tech who confirmed the noise but had to refer the issue with the master mechanic. The master mechanic, in turn, stated he did not know what was causing the knocking and had to keep the car overnight as he "was conferring with engineers." I also had to rent a car, during this time, as dealership no longer provided loaners costing me $200 on top of the aggravation! All visits, including the last one with audible confirmation, resulted in "no problem found!" I REALLY wanted to keep my Sportage Hybrid as it had a comfortable ride, good acceleration when needed, a lot of cargo and passenger room, and excellent fuel efficiency. I am saddened, that after 2900 miles on the odometer, I felt I had to trade the car in. From my viewpoint, the dealerships employed a "deny and deflect" approach to their supposed great warranty programs on their vehicles! I lost a great deal of money in the trade-in to a sub compact SUV, paying $40 dollars more per month for financing. More
by spetro7788
Employees Worked With
Kim Boutell, Belinda Frost, Jayden Centisanti
October 05, 2023
Mary Hernandez is attentive to detail and truly delivers on the buying experience. Very satisfied with our purchase, would return for future vehicles. on the buying experience. Very satisfied with our purchase, would return for future vehicles. More
by Ezhennessy
Employees Worked With
Vincent Viscusi, Mary Hernandez, Michael Rosado
October 04, 2023
Melissa Myers is my service advisor and always takes very good care of my needs whenever I come in for any service. Spitzer Kia always treats me well and their services are done right. good care of my needs whenever I come in for any service. Spitzer Kia always treats me well and their services are done right. More
by bbacademy
Employees Worked With
MELISSA MYERS
October 04, 2023
This is my 3rd Kia and 2nd at this dealership. My salesman George Woods was great! He was quick, detailed and very informative. I would highly recommend both George and this dealership! My salesman George Woods was great! He was quick, detailed and very informative. I would highly recommend both George and this dealership! More
by JENRRT
Employees Worked With
George R. Woods
