Spitzer Kia Cleveland

I recently purchased a 2011 AWD Kia Sportage SX. From the test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative a test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative about the Sportage. I am excited about my vehicle and happy with my Spitzer Kia experience. I will definitely recommend Spitzer Kia to friends and look forward to servicing my Sportage in Spitzers new facilities. More

went in looking for a new kia within a couple of hours walked out a proud owner of a 2012 kia soul THANKS GUYS! Best part was none were on the lot truck brought them after I left Ted called I went back a walked out a proud owner of a 2012 kia soul THANKS GUYS! Best part was none were on the lot truck brought them after I left Ted called I went back and finished my deal More

I had bought a Kia Sportage from here 10 years ago and was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Su was not happy with my experience then. Why we came back is still a mistry. We were looking to buy a new 2012 Sorento. For two weeks we would go on Sundays and window shop. We already knew the extras we wanted and the price we were willing to spend. After listening to the speech of this and that we took the bait. They had us give them $100 in good faith. Two days later we get a phone call saying they located a car but it is in PA! I asked how it would get here and the answer was someone will drive it back. There not paying to have it trailered. Not happy with hearing we were getting a car with a few hundered miles on it. I told them I was not interested and would like to pick up our $100 deposit. This gentalman was very upset and said " I thought we had a deal" Needless to say after that comment I wanted our money back right then. I told him I would be there at 3 that afternoon. After letting me sit and wait the gentalman comes out and tells me he cant give it back it till the next day. Apparently no one was there to write us a check. I asked why he didnt call me and tell me that. His answer was he just found out. Total lies. Waste of my time. We did end up buying a new car but not from Spitzer Kia. I recommend Halleen Kia. Go see Gregg. At least the sales people know what there talking about. Also no Money down in "Good faith" More

Walked into this dealership with the intent of gathering info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had n info. After spending two hours there which most of the time was spent just sitting, we left because we had other things we needed to do plus we had no intent of buying that day. The very next day we came back after going to another dealership and trying to lease but were told we couldnt because of our credit. Told them that Spitzer said we were approved and they told us that Spitzer lied. So we went this time with the intent to lease. Sat there for another two hours while Nancy mainly walked around and had no idea why we were just sitting there. Finally she comes and tells us that they are trying to locate the car we want because it wasnt on the lot. But after two hours they still hadnt found one but they did have us put down the deposit and said they would call when they located one and that it would take 24 to 48 hours to get it to the lot. Then Monday arrives and we go back to the dealership because we still havent heard from them about locating a car. They tell us to CHILL that we are being too pushy and we need to let them do their job. That is why they started raising their voices at us getting rude and extrememly unprofessional. So again we leave after having been there waiting for another hour. We then get a call that they located a car and it would be there at 6pm. So we go back at 6 to sign papers and do what needs done all to find out when we walk in that we are not approved to lease. Now we have already spent 5 hours sitting at the dealership and 3 days waiting for them to find a car and at no time during all of that could they have figured this out?!? So then we look into purchasing that is when we are trying to see what kind of deal they are willing to do, which they arent willing to deal at all. That is also when the finance guy starts getting loud and rude and demeaning. So after that we walked and said have our deposit ready to be picked up we are not dealing with this anymore. The next day we return to pick up our deposit and they tell us we have to wait ten business days from the day we gave it. We then speak with the GM and told him the whole story and he basically tunes us out half way through and then says there is nothing he can do. More like nothing hes willing to do. So now we are still waiting for our deposit and we highly suggest to anyone thiking of going to Spitzer Kia...RUN THE OTHER WAY. They are ALL rude, demeaning, arrogant, cocky, unprofessional people and they dont deserve kindness or business from anyone!!! More