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Spitzer Kia Cleveland
Cleveland, OH
1,841 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,841 reviews
May 05, 2012
Okay let me start by saying this dealership sucks, with a captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. Ther captial "S". I bought a 2012 forte, and every time I bring my car down there I get nothing but trouble. Kia and their warrenty is nothing to me. There customer service is awful, they are very negative minded. What really threw me over the edge was yesterday when I brought my car is for the free washes they offer, and my trunk lid was scratched. The man as negative minded as he was fixed it. However, I noticed more "dings" on the car. The service manager came out, and said The car was doesn't scratch the car. He is assured of this only on his fourth day there. I am never bringing my car back to Sptizer they CANNOT be trusted. I will be taking it to another dealership. I will NEVER EVER buy another Kia product again. Very Unhappy customer. More
by andrewzawicki
Employees Worked With
Kim Boutell, Rick Ross
Helpful April 21, 2012
Sales person was excellent. He was respectful, kind, helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an helpful and polite. On the other hand, the manager was quite the oposite. He sat behind his desk, never came out to speak with me and finally took an attitude with me. I ended up making a deal for about the same car at another dealersip for way less than what they wanted. I will NEVER deal with Spitzer for either a New or Used car again due to this incident. More
by consumeris 1
Employees Worked With
Tom Peters
April 08, 2012
Back in Sept. I was in a car accident, and need to look for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few wee for a new car, my uncle recommended Spitzer Kia, I went there to look, I was greeted by Ted Sawicki, he was kind, fair, and honest with me. A few weeks later after everything was settled with the accident, I went back to buy a Kia Soul, had no problem sat down we worked on a price that I would agree to, and the next day I picked up my new Soul. I just took my Kia in for it first scheduled maintains, had no problems. I would recommend Spitzer Kia. More
by balogmb
Employees Worked With
Ted Sawicki
March 11, 2012
This was my 4th Spitzer purchase - my first Spitzer KIA. The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, The process was made easy for me. I'd done my online research and had visited the car show so I knew what I wanted. Mark greeted me as I walked in, simply asked if he could help and I told him what I was looking for. Never once did he or anyone else try to change my mind or steer me in another direction. Rather, the test drive, papers, financing etc. were faciliated to make it easy and fast. I even called to pick up the car early as my work schedule had changed. Everything was moved up and made ready. Nice job guys! More
by rbuser
Employees Worked With
mark, Mark Simons
February 18, 2012
I would like to recommend this dealership to anyone looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not mak looking for a stress-free sales experience when shopping for a new car. The sales associate, J.D. was extremely friendly and helpful and did not make me feel pressured in any way. He went out of his way to make the deal happen and spent almost 4 hours with me. He even called my insurance company to switch my coverage from my trade-in to my new Kia Soul. Rob, the finance manager was great as well. He explained all of the paperwork and answered all my questions without acting rushed or annoyed. Before leaving with my new vehicle, I was given a tour of the dealership and introduced to the service manager who was also extremely friendly. I can't say enough about the great experience I had buying my new Kia Soul. I am very happy with my purchase and will definitely recommend Spitzer Kia to anyone looking for a car! More
by newkiaowner218
Employees Worked With
J.D and Rob, JD Moherek, Rob Licursi
January 12, 2012
Tom got things right for us. After working through a few things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchas things he bent over backwards to meet our needs. John in service was top notch as well. Sometimes we tend to overreact when making such a big purchase and want things done right immediately. In the end it was done right. Yes, I will be in the market for a car soon and when the time comes I will give Spitzer Kia my business. By the way, Tom Peters really stuck his neck out for us. Class act all the way. More
by Chris Z
Employees Worked With
Tom Peters, Dave Berecz
November 28, 2011
So I bought my car June 30. Starting on July 1 the calls started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork started. It seemed like ever other day they were calling me because something was wrong with the paperwork or they put the wrong VIN on the paperwork or they had the wrong license number for title transfer. That lasted for several weeks. I thought the harassment was over. Today I got a call from Tammy telling me that she needed my VIN. I brought my car to Spitzer after work so they could get the VIN but they had no record of anyone needing my VIN. Once again they have lived not disappointed there reputation. :-( And regarding the question that follows this survey "Would you trust the integrity of a consumer review if you knew it was written in the dealership's showroom?" Absolutely not. My experience with Spitzer has been that they coerce you to make a good review even telling you the website to go to www.dealerrater.com telling you that you really need to give them a good review because they got a bad one from a "crazy lady". Additionally, you're euphoric from just getting a car so you're not really seeing things clearly. More
by djwitt9976
Employees Worked With
Almost all now
November 08, 2011
Being a female and car hunting alone is not the funnest experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted sh experience. So I knew exactly what I wanted when I went to Kia. When I arrived I was meet by Ted. Even though I had researched the car already Ted showed me the exact car I wanted and explained all of the different features. He was very friendly and informative. So when we went to talk about the price I knew exactly what I was willing to pay and what I wanted for my trade in. When Ted took this information back to Dave the Sales Manager, Dave came out and sat with us and talked it over. I find it so annoying when the Sales Consultant has to keep running back to his manager, this didn't happen at Kia. I thought it was great that Dave came out and worked with us. The experience of buying a car was made less stressful by both Ted and Dave! Ted went above and beyond to make this a great experience. He even cleaned my license plates before putting them on my new car. More
by kgorick
Employees Worked With
Ted Sawicki, Dave Berecz
October 14, 2011
I had received a post card from Spitzer KIA this past summer and at that time was simply gathering information and called about trading my old KIA for a new one. Ted Sawicki was the salesman who picked u summer and at that time was simply gathering information and called about trading my old KIA for a new one. Ted Sawicki was the salesman who picked up the call. He was friendly and informative. Last week when I knew I had to make the purchase I chose Ted and Spitzer KIA to call for an appointment to buy. Again Ted and everyone I met at Spitzer was helpful and friendly. I was met as soon as I pulled into the lot. It was easy to put 5's for customer service, quality of work, and friendliness. The overall experience and price included a stressful experience for me but those were my own issues of such a huge purchase in my life and not to be counted against Spitzer, in fact, they worked with me for 5 hours in all to create something that would work for me and Ted and all were friendly and kind throughout. Another sales consultant (do not know his name) even offered a suggestion to make it work (did not end up going that direction but it was a good idea)! I ended up with a 2012 Soul and this is my third KIA. I recommend Spitzer KIA. When they have their new builing completed it will even be much nicer!The only thing that was overlooked was to fill up my new vehicle with gas before I left. But when it was realized they were very apologetic and quickly took care of it for me. Call Ted Sawicki at Spitzer and I believe you will also have a good car buying experience. More
by kimloryan
Employees Worked With
Ted Sawicki
October 03, 2011
I recently purchased a 2011 AWD Kia Sportage SX. From the test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative a test drive to the final purchase, Kia Spitzer and Ted worked with me to come to a deal that was agreeable for all. Ted was friendly and informative about the Sportage. I am excited about my vehicle and happy with my Spitzer Kia experience. I will definitely recommend Spitzer Kia to friends and look forward to servicing my Sportage in Spitzers new facilities. More
by michellerimpf
Employees Worked With
Ted Sawicki
