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Spitzer Kia Cleveland
Cleveland, OH
1,897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,897 reviews
May 08, 2017
Epitome of the stereotypical sleazy car dealership. Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a used e Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a used example at this dealership that had relatively low miles for it's age after doing a rather extensive search. The dealership went out of their way to make a minimum effort to make said vehicle fit to drive. New tires were badly needed, yet only two were replaced and with the cheapest generic option available. I later found out that the AWD system in the vehicle could be damaged if tires of different types or diameters were used. Because the dealership used generic tires, I was unable to find suitable replacements and had to buy four new tires. If that wasn't bad enough, I later found out that two of the vehicle's oxygen sensors were faulty. One of the items in the list of repairs that were made before my purchase read thusly: "Check engine light on - Corrected." Dollars to donuts, they reset the car's computer and called it a day instead of spending $30 on replacement parts. Moving on to the finance department... My first piece of advice is to make a point to negotiate on the final cost of the purchase and not the monthly payment. The sleazeballs at this dealership will do their best to sneak things like extended warranties and insanely high "document fees" into your purchase. Do not, by any means sign any papers until you have discussed every line item listed in the final purchase price, because you will spend THOUSANDS of dollars on things that you do not want or need. More
by ShadeTree
Employees Worked With
Vincent Viscusi
May 07, 2017
Great buying experience Yesterday I leased a brand new 2017 Kia Sportage in Hyper Red. Mike made the car buying experience fast and easy. He was a pleasure to work with and m Yesterday I leased a brand new 2017 Kia Sportage in Hyper Red. Mike made the car buying experience fast and easy. He was a pleasure to work with and met all of my needs. More
by Nona Vicky
Employees Worked With
Jeremy Zabell, Tony Black, Michael Del Giudice
May 05, 2017
Great teamwork! I was very impressed with Kiyyah and her ability to help me with the purchase of my first car. I truly feel that her and Vincent really helped me get I was very impressed with Kiyyah and her ability to help me with the purchase of my first car. I truly feel that her and Vincent really helped me get the approval for the loan. I was also impressed by how kind everyone one was and with the selection of the vehicles. More
by Erinlhayes85
Employees Worked With
Vincent Viscusi, Kiyyah Jawad
May 05, 2017
2016 Kia Soul I went to Kia to trade in my car and get a new car. I am on a tight budget due to planning a wedding. We worked with Kia and she was wonderful. She di I went to Kia to trade in my car and get a new car. I am on a tight budget due to planning a wedding. We worked with Kia and she was wonderful. She did everything she could to meet our needs and request. More
by Xowhatatragedy
Employees Worked With
Vincent Viscusi, Kiyyah Jawad
May 04, 2017
Fantastic Experience! After a disappointing experience at another Kia dealership, I found myself at Spitzer Kia being warmly greeted at the door by Freddy. He was sincerely After a disappointing experience at another Kia dealership, I found myself at Spitzer Kia being warmly greeted at the door by Freddy. He was sincerely interested in providing a no hassle, no pressure experience. I have been a Kia customer since 2004 and have been very happy with my cars. I am now a loyal customer to Spitzer after the excellent customer service I received and will recommend them to all my friends and relatives! Thanks so much to everyone for all your hard work! More
by FGarre6094
Employees Worked With
Jeremy Zabell, Adam Black, Freddy Mansour
May 03, 2017
Outstanding service. He is very professional and understanding of what it is you are looking for. I will definitely recommend people to Kia and to see George. Thank you He is very professional and understanding of what it is you are looking for. I will definitely recommend people to Kia and to see George. Thank you! More
by Lugie
Employees Worked With
Vincent Viscusi, George R. Woods
April 29, 2017
Great listners After visiting a couple of dealers we found Josh at Spitzer Kia. He listened to what we wanted and didn't try to oversell us! Jeremy Zabell is a grea After visiting a couple of dealers we found Josh at Spitzer Kia. He listened to what we wanted and didn't try to oversell us! Jeremy Zabell is a great Finance guy with great taste. More
by Awbmwm3
Employees Worked With
Jeremy Zabell, Joshua Valentine
April 26, 2017
Awesome! I'm on my second leased vehicle from this Kia dealership, sales person and manager did everything possible to meet me half way the first time. Now I I'm on my second leased vehicle from this Kia dealership, sales person and manager did everything possible to meet me half way the first time. Now I came back for my second lease and I had the same experience which was great. Andrew (sales person) went up and beyond for me in everything I asked. Left with a new car feeling great. More
by Joeljoel
Employees Worked With
Andrew Bogeas
April 26, 2017
We had a good experience. They were very helpful getting us into a new vehicle that we wanted and tried their best to work within our budget. Andrew and Vincent were great! They were very helpful getting us into a new vehicle that we wanted and tried their best to work within our budget. Andrew and Vincent were great! More
by Tracy345
Employees Worked With
Vincent Viscusi, Andrew Bogeas
April 26, 2017
Our new car purchase experience Everyone at Spitzer Kia was very friendly and very professional . Our salesman George Woods did a great job as he was outgoing, knowledgeable, and wen Everyone at Spitzer Kia was very friendly and very professional . Our salesman George Woods did a great job as he was outgoing, knowledgeable, and went above and beyond making my wife and I feel comfortable as she was trying to decide which car to purchase. She has only had her Forte a couple of days but loves it. I would recommend Spitzer Kia as well as our salesman George Woods. More
by John333
Employees Worked With
Jeremy Zabell, George R. Woods
