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Spitzer Kia Cleveland
Cleveland, OH
1,905 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 22, 2017
Fast, friendly and a great deal I was looking for a new car for a couple months using some apps and found the best vehicle to meet my needs at Spitzer which is 2.5 hours away from my I was looking for a new car for a couple months using some apps and found the best vehicle to meet my needs at Spitzer which is 2.5 hours away from my home. Since I wasn't close, the whole process had to be done in a single visit which amazingly took less than an hour. James and Jeremy were so helpful and conscientious of my needs. More
by Mitchell rocks
Employees Worked With
Jeremy Zabell, James Crail
May 20, 2017
Personality Plus George, my salesman, was very professional. However it was his personality that won me over. I felt that he was very honest and sincere in every aspec George, my salesman, was very professional. However it was his personality that won me over. I felt that he was very honest and sincere in every aspect of our interaction during the long process of purchasing a car. I would definitely recommend Spitzer Kia and without hesitation I would suggest that you request George Woods as your salesperson. Jeremy Zabell was excellent in handling the financing. He explained every step and was sensitive to my questions and concerns. More
by MCL
Employees Worked With
Jeremy Zabell, George R. Woods
May 20, 2017
Rewarding Very friendly and patient staff. Since i was a first time buyer i never felt pressured or overwhelmed to make a purchase. They worked with me every s Very friendly and patient staff. Since i was a first time buyer i never felt pressured or overwhelmed to make a purchase. They worked with me every step of the way and explained the process to me. More
by Kiaguy88
Employees Worked With
Kim Boutell, Vincent Viscusi, Tony Black, Richard Jaenke, Bobby Waldron
May 20, 2017
Nice and easy! I worked with Rich Jaenke. He was great never pressured me and made it easy. They set me up with a payment that worked for me as well. I will be comin I worked with Rich Jaenke. He was great never pressured me and made it easy. They set me up with a payment that worked for me as well. I will be coming back here to buy my wife a car as well. More
by 90daytona
Employees Worked With
Jeremy Zabell, Richard Jaenke
May 18, 2017
Extremely Friendly Staff It was a Pleasure to make this purchase from Spitzer Kia. Andre was very knowledgeable about the vehicle, as well as the history of Spitzer Dealers. I It was a Pleasure to make this purchase from Spitzer Kia. Andre was very knowledgeable about the vehicle, as well as the history of Spitzer Dealers. I would highly recommend that anyone looking for a Kia, drop in and ask for him! Jeremy did an Awesome job getting us the best financing available. Thank You for doing what you do Best! More
by KF5
Employees Worked With
Jeremy Zabell
May 16, 2017
Excellent people working here. This is a great dealership. There are great people who work here and try to get you in a car the same day. The vehicles themselves are worth taking a This is a great dealership. There are great people who work here and try to get you in a car the same day. The vehicles themselves are worth taking a look at. More
by anna494
Employees Worked With
Vincent Viscusi, Andrew Bogeas
May 16, 2017
Teamwork at its best Hands down, the best car purchasing experience to-date. This is a fantastic team (emphasis on TEAM). I felt taken care of from the moment I arrived. N Hands down, the best car purchasing experience to-date. This is a fantastic team (emphasis on TEAM). I felt taken care of from the moment I arrived. No sales pitches here, which I greatly appreciated. Zakiyyah listened first, noted what I was looking for, and the amount I wanted to pay and she was off and running. They had exactly what I was looking for and after some negotiation with Adam, I drove off with my new vehicle the same day. No hassles, no 'spending the day at the dealership' to get my car. Just business. Compared to my last experience with another dealership - night and day. I would recommend Spitzer Kia to anyone, any day. They went above and beyond and continue to do so even when I went back to get my plates. It was after work, and I did not want to get stuck in traffic so I was passing up the offer to have them put my plates on. Additional kudos to Andrew and Jim - Two minutes flat, the plates were on and I was back on the road. Like I said - this is a TEAM. Hats off to you all and THANK YOU!! More
by ML-M
Employees Worked With
Jim Parson, Vincent Viscusi, Adam Black, Andrew Bogeas, Kiyyah Jawad
May 10, 2017
Genuine Sales Experience Car buying (negotiating?) isn't always something one relishes doing on a free Saturday....especially one as cold, rainy and nasty as it was here in Cl Car buying (negotiating?) isn't always something one relishes doing on a free Saturday....especially one as cold, rainy and nasty as it was here in Cleveland recently. But our recent experience at Spitzer Kia on that particular Saturday was enough to renew one's faith in the process. Our Sales Associate, Rich Jaenke, was able to forge an immediate bond with my wife and I with an approach that was as courteous, professional, knowlegable and 'genuine' as we've ever found in someone in his position. He pocessed a 'soft-spoken' quality (and I know, this desciption isn't always one used to describe car salesmen) that put us at ease. We felt extremely comfortable talking with him both about our car needs and budget considerations. Rich went out of his way to ensure our satisfaction and troubleshhoot a couple of issues for my wife with respect to the car's interior. All in all, a stellar committment to Customer Service. Our sincere gratitude and appreciation. More
by J-man
Employees Worked With
Vincent Viscusi, Richard Jaenke
May 08, 2017
Epitome of the stereotypical sleazy car dealership. Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a used e Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a used example at this dealership that had relatively low miles for it's age after doing a rather extensive search. The dealership went out of their way to make a minimum effort to make said vehicle fit to drive. New tires were badly needed, yet only two were replaced and with the cheapest generic option available. I later found out that the AWD system in the vehicle could be damaged if tires of different types or diameters were used. Because the dealership used generic tires, I was unable to find suitable replacements and had to buy four new tires. If that wasn't bad enough, I later found out that two of the vehicle's oxygen sensors were faulty. One of the items in the list of repairs that were made before my purchase read thusly: "Check engine light on - Corrected." Dollars to donuts, they reset the car's computer and called it a day instead of spending $30 on replacement parts. Moving on to the finance department... My first piece of advice is to make a point to negotiate on the final cost of the purchase and not the monthly payment. The sleazeballs at this dealership will do their best to sneak things like extended warranties and insanely high "document fees" into your purchase. Do not, by any means sign any papers until you have discussed every line item listed in the final purchase price, because you will spend THOUSANDS of dollars on things that you do not want or need. More
by ShadeTree
Employees Worked With
Vincent Viscusi
May 07, 2017
Great buying experience Yesterday I leased a brand new 2017 Kia Sportage in Hyper Red. Mike made the car buying experience fast and easy. He was a pleasure to work with and m Yesterday I leased a brand new 2017 Kia Sportage in Hyper Red. Mike made the car buying experience fast and easy. He was a pleasure to work with and met all of my needs. More
by Nona Vicky
Employees Worked With
Jeremy Zabell, Tony Black, Michael Del Giudice
