Spitzer Jeep RAM Brook Park - Service Center

Good sales experiance poor service department. I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department i I've always had good buying experience with this dealership, no complaints there at all always an easy pleasant experience. The service department is another story since they've gotten their dealership back a couple years ago. The last 3 times I've been in for service I had excessive wait times. A few months ago I went in for an oil change tire rotation and multi point inspection which is supposed to include checking the tire pressure. HOURS after I left the low tire pressure light comes on, I check and sure enough the tires are low , so I'm thinking I got hosed on the multi point inspection. My most recent visit I had one rotor worn so I asked them to check it out (I had already checked myself that's how I know it was only one, the other three were fine) and I asked for an oil change. They called and told me the repair cost (double what others were charging) I said just change the oil I'll take care of the breaks. They said they were just about done I could pick it up within the hour. I show up 90 minutes later my car is still on the lift with no tires on it. I tell them to just forget the oil change I'll go somewhere else just give me my car, they say they can't because the tech. drained the oil and went to lunch . So I waited another 40 minutes. They didn't charge me for the oil change because I was so mad , BUT it gets better. I filed a complaint with Chrysler about the one rotor going bad because I have low mileage and one break should not wear faster than the others. Only to have Spitzer tell them both rear brakes were worn evenly due to normal wear and tear. When they were not I had all 4 wheels off 3 were in good shape 1 was down to nothing. Chrysler denied my claim. I've been going to Spitzer for new cars and service since 2003 and I have refered many others to them. I don't know if I'll be back. I definitely won't go back to the service department. Very very very disappointed . I used to think highly of them. More

Called and told me what my problem was and save me a trip on a very snowy day. That was nice of him. Thank you on a very snowy day. That was nice of him. Thank you More

Lets see 3 trips to service in 4 weeks and still have problems.ordered a part on monday and no phone call to tell me part was in had to call them on saturday.The part was in but they wanted me to wait an problems.ordered a part on monday and no phone call to tell me part was in had to call them on saturday.The part was in but they wanted me to wait another week to install it. had to agrue with them to get it in on monday a week after part was ordered.lets get real people this is NOT quality service. More

very poor service and misrepresents themselves when serving.<br>Tries to cheat customer because they think customer is not knowledgable about vehicle serving.<br>Tries to cheat customer because they think customer is not knowledgable about vehicle More