Spitzer Jeep RAM Brook Park - Service Center

first grase adn oil change Desmond Peebles was very polite and informative. he told me everything that they were goin to do. he was very helpful. told me how long it would take Desmond Peebles was very polite and informative. he told me everything that they were goin to do. he was very helpful. told me how long it would take and when done he explained everything to me. More

Great dealership. I want to first start off by saying this is a great dealership.Ali was very awesome I must say he put his best foot forward to get me the car I wanted I want to first start off by saying this is a great dealership.Ali was very awesome I must say he put his best foot forward to get me the car I wanted thanks a lot and the co workers was also great thanks to all for putting time in to get me a car. More

Service at this dealership has been the worst experience I have ever had!!!! They have held my vehicle for more than 6 weeks without any real explanation. Th at this dealership has been the worst experience I have ever had!!!! They have held my vehicle for more than 6 weeks without any real explanation. They don't answer the phone. They don't have voice mail for messages or their to full to leave a message. I have constantly gotten the run around. If you need your car back right away, DO NOT TAKE IT TO SPITZER ON BROOKPARK ROAD. They SUCK!!!!!! More

Don't!!!! If you have a warranty and something goes wrong don't bother giving them a call you will get different answers. 1. waiting two days for call or even If you have a warranty and something goes wrong don't bother giving them a call you will get different answers. 1. waiting two days for call or even a email 2. We can't look up your warranty here , ???? I bought the car from you guys 3. I don't know what type of warranties we carry. How do you not know the warranties your company has!!!!!!!!!!! BTW two years and my transmission is shot, and they don't care to help you. More

Very disappointing Service Visit 01/15/16 My wife and I took our 2012 Jeep Lierty for some extended warranty work. All parts were covered and we only paid our deductable. The Service writer wa My wife and I took our 2012 Jeep Lierty for some extended warranty work. All parts were covered and we only paid our deductable. The Service writer was nice and helpful. We left our vehicle overnight as to not have to rush or worry that everything would be completed. We showed up the next day at 3:30pm after the service department called and said our vehicle was ready. Upon arrival we were informed it was in the "wash" line still and not yet ready for pick up. We declined the vehicle car wash because we were in a hurry and you had the vehicle more than long enough to "wash the exterior". We park our Jeep for the weekend and on Monday morning while driving to work realized the dealership had not put any washer fluid in the vehicle at all. Attention to detail is lacking in this dealership. If you cant take care of the simple things how can we trust you to take care of our major concerns??? More

Service Dpt. Very poor!! Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer Corporate really needs to step in and do something here. Everybody from the girl who answers the phone to the people in the service Dpt need Customer service and would benefit from reading a John Maxwell book. I called because my 08 Dodge Ram needs a new front diff or it needs rebuilt. Whatever the case we're talking at least a two thousand dollar repair, not under warranty. I talked to nothing but people who were annoyed by my call. And gave me no help at all. Joe in the service Dpt hung up on me when I called back Lisa was very rude by not even letting get my sentence out be saying that the next appointment is two weeks out and then making excuses for everyone when I asked why I was put on hold for 8 min for some one to sch an appointment. This is not the first time I've had a bad experience with Spitzer Chrysler Dodge Jeep and RAM on West 130th and Brookpark 44142. However it will be the last. I will be posting this on every site I can to sure it gets out there. I've worked in the Customer service industry for years and this is not how you treat a paying Customer. More

Service department Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried Called 5 times transfered 4 times called 6 time noone abswered service dept number. Call rolled over to operator that gave me excuses and tried to transfer me again with no luck More

The Dealership That Made Me Happy Again. I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up I have had several bad experiences at other Chrysler dealerships. NOT THIS ONE! I will be bringing my car back here for any service. I received the up most professional and courteous treatment here. They also blew my mind when they offered shuttle service from the dealership to my work and back again when my car was being repaired. The gentleman who was my shuttle driver was very sweet and nice and utmost professional. As long as I own this car I will be going there. Thank you spritzer motor city you restored my faith in a dealership. The work that was done was correct and fast and my vehicle was always cleaned up when I got it back. It looked great both times that they did work on my car. More