Spitzer Jeep RAM Brook Park - Service Center

Lisa Leclair is very personable, and my vehicle service experience exceptional. A 10 out of 10 in my book. experience exceptional. A 10 out of 10 in my book. More

On June 9th, my 2021 Dodge Charger, with only 42,000 miles, experienced an electrical issue. Mopar recommended I take the car to Spitzer, the nearest Dodge service center. On June 11th, Spitzer infor miles, experienced an electrical issue. Mopar recommended I take the car to Spitzer, the nearest Dodge service center. On June 11th, Spitzer informed me that they had "fixed" the issue, which they attributed to a missing PCM fuse. This was puzzling since the fuse box had not been tampered with before. A few weeks later, while out with my family, the car broke down again. This time, they claimed it was related to a recall and that they had resolved it. Two weeks after that, the car broke down again with the same problem: the engine went into limp mode, and I couldn't shift the car until I turned it off and manually put it into gear. Spitzer assured me it was fixed and that the repair was covered under warranty. However, over Labor Day weekend, the car broke down again with the same issues. I returned the car to Spitzer on a lunch break and informed them that I needed to leave by 1:30 pm. They initially promised a rental car if my car wasn't ready within an hour and a half, but when 1:30 pm came around, they refused to provide a rental. Ed Biro and Jesse Campbell then told me they couldn't confirm whether it was the same issue I had been experiencing for the past three months and again refused a rental car. THE CAR IS AT ANOTHER DODGE DEALERSHIP WHERE THEY ARE STILL TRYING TO SOLVE THE PROBLEM THAT SPITZER FAILED TO FIX! At least the dealership where it's currently being service at is provided me a rental and is doing detailed analysis to determine the true cause of the problem instead of piece mailing it and then gaslighting the situation. More

Well, I know where all the nice people in the world are at, they work at Spitzer CDJR !!! Lisa in service was exceptional !!! I’ve never been to another dealer where multiple employees came up to me and as at, they work at Spitzer CDJR !!! Lisa in service was exceptional !!! I’ve never been to another dealer where multiple employees came up to me and asked if I would like a water or coffee. A+++ to all the employees there ! Keep up the great work ! More

Jesse Campbell, the service manager, was so helpful with my vehicle repairs. He sent my Volkswagen off to their sister site in Amherst when he realized his shop would not be able to properly order the parts my vehicle repairs. He sent my Volkswagen off to their sister site in Amherst when he realized his shop would not be able to properly order the parts due to a VW specific recall and provided me with a vehicle for the week to make sure I didn’t have any set backs during the work week. 10/10 seamless experience. I’ve bought my last two vehicles from Spitzer and this experience guaranteed a third purchase when I’m ready to retire my little VW. More

Lisa Leclair in your service department was outstanding. She has a wonderful warm personality and made me feel right at home. She kept me up on the progress of the service and did everything she could to se She has a wonderful warm personality and made me feel right at home. She kept me up on the progress of the service and did everything she could to see that it was done on time. I will certainly continue to look to Spitzer Chrysler Dodge Jeep Ram Cleveland for my future needs. Fr. Dale Staysniak More

Deanna and Rob were great, service area was clean, would recommend. Needed specific issue looked at which Rob addressed with me. recommend. Needed specific issue looked at which Rob addressed with me. More

Quick efficient service made appointment and waited I was in out quickly was able use coupon for service was in out quickly was able use coupon for service More

Russell Lucas was friendly, informative , and professional. Made the experience pleasant and worthwhile considering not many people want to get car serviced. Would recommend him to anyone. professional. Made the experience pleasant and worthwhile considering not many people want to get car serviced. Would recommend him to anyone. More

Came in for oil change, received excellent care and service from Deanna and will definitely return :) service from Deanna and will definitely return :) More

My service advisor was Logan South. A very kind young man. He was very conscientious and knowledgeable about his job. Answered all my questions. I was very happy to have him assist m A very kind young man. He was very conscientious and knowledgeable about his job. Answered all my questions. I was very happy to have him assist me. Mary Jane Scully More