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Spitzer Jeep RAM Brook Park - Service Center
Brook Park, OH
226 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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226 Reviews of Spitzer Jeep RAM Brook Park - Service Center
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April 18, 2025
I took my Jeep Cherokee in for an Srrvice appointment and had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed had the pleasure of working with Mr Paul Fay. Because of the wonderful experience I had working with him, I would request him the next time I needed servicw. More
by tinabadge87
Employees Worked With
PAUL FAY
April 17, 2025
Where to begin. First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me First let's start off with an appt to have my front end checked out. That lasted a total of 3 hours and the service department wanted to upsell me so much over what I initially came in for. After asking about just the parts I wanted/needed a new appt was made to have the work done. I called the service department to ask how long the work would take, just got a voice mail, left it and never got a call back. (okay??) Day of the service, I arrive early ask if the work can be done by a certain time and was told they would try. 3 hours into the service, I was called to say they had ordered or received the wrong part and that I would need to bring the vehicle back the next day. I took off of work for this initial service and now it's my problem to get my vehicle back in. *I would need a vehicle to use if they could do that since this wasn't my mess up. I left with my vehicle in a worse condition than I brought it in. I tried calling back twice and never got a return call. I finally drive in and speak in person and was told that there's really nothing they could do for me, maybe they would see if they could do something about the total bill. All these red flags gave me zero confidence that this place would do a decent job on my vehicle. The fact that I couldn't get a call back after 3 calls was irritating. More
by KevinL.
Employees Worked With
Ken, forgot his last name
January 28, 2025
Friendly quick service. And keep you informed about what is going on during the process And keep you informed about what is going on during the process More
by Vanboltk
Employees Worked With
Other Employees :
I do not recall the young man in the service department at the check in desk. But he was excellent
January 14, 2025
I received a recall notice and called in to make an appointment. The person set up the time and also indicated there were two more recalls in the system. Dan Harris in your service department did a gre appointment. The person set up the time and also indicated there were two more recalls in the system. Dan Harris in your service department did a great job in getting these taken care of. He also provided a driver to take me home and also had a driver pick me up at home to bring back to Spitzer so I could pick up my Jeep. Dan was very helpful in explaining the work completed and answered all my questions. He provided great service. More
by rd395435
Employees Worked With
Dan Harris
December 05, 2024
Tara Geraldi made sure that a problem with the auto stop/start was taken care of as well as tire pressure. Because of the cold she personally brought my car to the front so I wouldn’t have to walk aro stop/start was taken care of as well as tire pressure. Because of the cold she personally brought my car to the front so I wouldn’t have to walk around to get it. More
by anndeluca68
Employees Worked With
Tara Geraldi
November 19, 2024
Lisa Leclair is so friendly and great to work with. I've never had any problems when she is my tech, she goes out of her way to be sure I'm satisfied and that my car is ready when I need it. I've never had any problems when she is my tech, she goes out of her way to be sure I'm satisfied and that my car is ready when I need it. More
by chrissy
Employees Worked With
Lisa Leclair
October 22, 2024
I replaced the TIPM in my 12-year-old Chrysler and brought it in because I needed the check engine light cleared and reprogrammed. Spitzer had it completed in one hour. I Couldn't be happier. brought it in because I needed the check engine light cleared and reprogrammed. Spitzer had it completed in one hour. I Couldn't be happier. More
by Eric
Employees Worked With
Service People
