Spitzer Hyundai Cleveland

Great Lease Experience My salesperson was Shelley Gray and he was extremely helpful. He knew what I wanted and cut through all the nonsense to get me the deal I needed. I lo My salesperson was Shelley Gray and he was extremely helpful. He knew what I wanted and cut through all the nonsense to get me the deal I needed. I look forward to continued business with this dealership. More

Great place to buy a car I Almost felt like I was cheating our usual car dealership, but, when they were not willing to deal, I knew it was time to look elsewhere. I did n I Almost felt like I was cheating our usual car dealership, but, when they were not willing to deal, I knew it was time to look elsewhere. I did not have high expectations when I walked into Rick Case Hyundai, but was blown away by the deal we received. A big thank you to Ashley Leonard and the rest of the sraff for such a great car buying experience! More

New car purchase Shelley Gray was our salesperson. He is very friendly and will go the extra mile to get what you need. Would recommend anyone looking for a Hyundai to Shelley Gray was our salesperson. He is very friendly and will go the extra mile to get what you need. Would recommend anyone looking for a Hyundai to go see him. More

Ashley Leonard was great I was very thankful for the service I was given. Ashley was kind, helpful and knew her job. She worked with me plus her manager Jeff was also very hel I was very thankful for the service I was given. Ashley was kind, helpful and knew her job. She worked with me plus her manager Jeff was also very helpful. I would go back. I hope that this will continue to be the case in my visits in the future. More

Amazing customer service!!!! I have to say that Shelley gray, Ashley Leonard, Frank Hink are all so amazing God bless them! Not too many people like them in this world. They are g I have to say that Shelley gray, Ashley Leonard, Frank Hink are all so amazing God bless them! Not too many people like them in this world. They are genuine and go above and beyond for each and every customer ??? More

Great experience Choosing a truck. The service was very friendly and informative. The sales representative made me feel very comfortable and he addressed my needs and concerns. I am h The service was very friendly and informative. The sales representative made me feel very comfortable and he addressed my needs and concerns. I am happy I came to Rick Case Hyundai. More

They do not stand behind their vehicles Purchased a 2014 Hyundai Tucson in July ,2014. Only a few months later, car started to experience electrical problems resulting in a dead battery se Purchased a 2014 Hyundai Tucson in July ,2014. Only a few months later, car started to experience electrical problems resulting in a dead battery several times. They tried to tell me that it was a defective battery and replaced it. That did not solve the problem. After a few more incidents of a dead battery, they contacted Hyundai headquarters resulting in a case #. The car is not able to be left , unstarted , for more than two days. After what was at least the 6th time with a dead battery, we consulted Hyundai who advised us to contact our dealer, which was Rick Case ,in order to remedy this problem. We contacted them last week and were advised that they would provide us with a loaner delivered to our house, and take our car for at least a few days, to try to determine the problem. I received an email the night before the scheduled appointment stating the time , service person and the person who would be picking up our car. The day came and no one showed up. My husband called a few hours after the scheduled time and they stated that they were having a problem getting us a loaner and picking up our car. Once again, Hyundai headquarters was called along with a competitor dealer who set up an appointment for the car next week. I will advise anyone who asks me about Rick Case to steer clear! More

2018 Hyundai Santa Fe I never thought I would walk out with a new vehicle. Mark really made sure I was comfortable and explained everything to me about my purchase. I woul I never thought I would walk out with a new vehicle. Mark really made sure I was comfortable and explained everything to me about my purchase. I would definitely recommend Mark to my friends and family when buying an vehicle. I will also continue to work with Mark when its time for me to upgrade. Thanks Mark for your exceptional service and also Monique who was also a great help. More

Great Dealer and salesman Shelley Gray was a great salesman- Really went out of the way !! He made sure I understood how the car operates. Installed my car seats for me. Shelley Gray was a great salesman- Really went out of the way !! He made sure I understood how the car operates. Installed my car seats for me. More

Beyond highest expectations I searched a popular automotive website to find the best deal on a new Hyundai Tucson. The 2018 Tucson had significant manufacturer incentives, makin I searched a popular automotive website to find the best deal on a new Hyundai Tucson. The 2018 Tucson had significant manufacturer incentives, making it an excellent choice for the price. Several dealers contacted me including Abigayle from Rick Case. I emailed all the dealers the features I needed on my new Hyundai, the details of my trade and the acceptable payment based on my down payment. All other dealers seemed to drag their feet on answering my inquiry. Abigayle and sales manager Todd quickly provided a quote- slightly above my comfort level. After further discussion and clarification, Todd and Abigayle promised to contact me first thing the following day. Todd fullfilled his promise and called with news he could do the sales requirements I requested. Within 1 hour, I was at the dealership ready to complete my purchase. Abigayle came in on her day off to complete the paperwork and Tucson delivery. She was VERY detail oriented in her explaination of the vehicle's features. I cannot be more pleased with my experience with Rick Case Hyundai and its employees! More