Spitzer Honda Euclid

I had a routine oil change last week. At that appointment I was told there was a manufacture defect; my shock absorber was leaking so I would need a follow up appointment the following we At that appointment I was told there was a manufacture defect; my shock absorber was leaking so I would need a follow up appointment the following week covered by my warentee. My appointment for service was at 3:30 pm, 15 minutes after I had left the facility, I received a call indicating that they were backed up and there was no way they could service my car that evening, I was very frustrated and asked why didn’t they call prior to my appointment to reschedule or at least inform me upon my arrival? My options were I could reschedule or leave it overnight and they would do the repair first thing in the morning. I made arrangements to borrow a car for the next day. Fast forward next day, no call. At 12:30 pm I called Spitzer and was told yes, your car is done. No courtesy call upon completion, no apology about the inconvenience, not even a courtesy free car wash. I love my Honda, but am unlikely to return here for service. More

Good service,good information about car. Kind friendly,done when I was told .Thank you! Kind friendly,done when I was told .Thank you! More

He was very respectful he was caring and compassion about making sure I left the dealership with the vehicle that I love and was comfortable with I really appreciate Noah Bort I feel like he should be number making sure I left the dealership with the vehicle that I love and was comfortable with I really appreciate Noah Bort I feel like he should be number one employee of the month Noah Bort is a very good salesman I would recommend him to EVERYONE if I had to rate Noah Bort out of a 100 I would give him a 100. Thank you Noah Bort so much I really appreciate you. More

Kierston Nicholson assisted me when I came in for a tire rotation. She was the absolute best!!! Her professionalism and customer service was to tier! rotation. She was the absolute best!!! Her professionalism and customer service was to tier! More

Everyone at Spitzer Honda Cleveland went above and beyond to help me find a vehicle that fitted into my budget and I was able to come away with a new Honda Civic. Craig Manning listened to my complicated sit to help me find a vehicle that fitted into my budget and I was able to come away with a new Honda Civic. Craig Manning listened to my complicated situation and I believe I have the best deal possible through his diligence. He also gave me some valuable advice about leasing vehicles. His experience and knowledge really shone through in the time it took to lease my vehicle. Thank you. More

The staff at Spitzer Honda are very helpful. They are very great at explaining everything and helping you make the best decisions. They are very great at explaining everything and helping you make the best decisions. More

Kirsten Nicholson took very good care to explain the service, give advice, and make sure the work was well done. We bought 4 tires and a new windshield. service, give advice, and make sure the work was well done. We bought 4 tires and a new windshield. More

Amazing service! Treated my car with excellent care. Kept me updated on my vehicle and even gave it a nice wash before returning it. Treated my car with excellent care. Kept me updated on my vehicle and even gave it a nice wash before returning it. More

They’ve always done right by me and I appreciate them more than I can say! Everytime I’ve gone in Craig Manning and Keirsten Nicholson have always made sure that I’m taken care of, unfortunately it was a more than I can say! Everytime I’ve gone in Craig Manning and Keirsten Nicholson have always made sure that I’m taken care of, unfortunately it was a rodent issue in my vehicle but Ms. Nicholson was very nice and kept me updated throughout the day. Thank you Spitzer and thank you both for making my first car buying/car repair experience a worthwhile one! More

Craig Manning has sold me two vehicles so far. He has always been professional and efficient during the entire process. The last time I leased a vehicle, he was on vacation, and another salesperso He has always been professional and efficient during the entire process. The last time I leased a vehicle, he was on vacation, and another salesperson informed me that he wouldn't be back soon. This time, I stopped by on a whim, hoping he was in the office because if he wasn't, I would have left and returned when he was back. More